Technical Analyst Job Description
Technical analyst
provides advanced level technical support for escalated customer issues conducting Network configuration, server configuration and hardware configuration analysis.
Technical Analyst Duties & Responsibilities
To write an effective technical analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included technical analyst job description templates that you can modify and use.
Sample responsibilities for this position include:
Work with the build team and the architecture team to identify appropriate solutions for the requirements
Work closely with the QAs to ensure right level of test automation
Research new tools and to create efficient workflow and data distribution for GMS Marketing
Demonstrated skills in advanced troubleshooting and problem identification.Installing, configuring, diagnosing, repairing, and upgrading hardware and equipment while ensuring its optimal performance
Responsible for providing objective third-party feedback on project processes, deliverables, risks, issues, and overall progress and performance
Support and lead engagement teams performing business process reengineering, process transformation and process documentation support services under the supervision of a senior associate or manager
Assists in the design, development and support of the systems in response to business requirements
Conduct on-going assessments of existing platforms/architectures
Work with team members and managers to translate and document technical and functional user requirements into functioning technical solutions
Analyze business processes and procedures to recommend technical system/software solutions
Technical Analyst Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Technical Analyst
List any licenses or certifications required by the position: MCSE, ITIL, CCNA, CMS
Education for Technical Analyst
Typically a job would require a certain level of education.
Employers hiring for the technical analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Information Systems, Healthcare, Technical, Engineering, Management Information Systems, Information Technology, Business, Science, Education
Skills for Technical Analyst
Desired skills for technical analyst include:
Networks
Quickbooks is an advantage
Any Accounting Software SAP
GAAP and ERP/Accounting softwares is an advantage
Database configuration
Server configuration
SQL
J2EE and EJB
SQL tuning and so on
Web Server optimization load balancing hardware
Desired experience for technical analyst includes:
Works with the business stakeholders and UAT testers to ensure that issues raised during user testing are well understood, prioritised and appropriately resolved
Experience with data warehouse/BI tools
Strong interpersonal collaboration with both executive management and front-line employees and the ability to transition between detailed data and high-level insights
Customer service attitude - flexible, patient, courteous, accountable, professional
Pro-active and self-driven, quick learner
High degree of familiarity with overall computer and software functionality
Technical Analyst Examples
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Technical Analyst Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of technical analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for technical analyst
- Mobil device troubleshooting
- Handles first level phone support and trouble ticketing system
- Manages daily production order related reports
- Supports team in technical requirement like automation, optimizing portfolio, innovative solutioning
- Performs detailed analysis of functional or business requirements
- Completes code stubs prepared by other developers
- Implements end user or enterprise infrastructure or services prepared by senior technologist
- Elicit new requirements for system enhancements
- Manage the change request process for any system updates
- Develop functional specifications for system evolutions
Qualifications for technical analyst
- Must be proactive and show initiative to accomplish assigned unassigned tasks
- Sound knowledge of products and services provided by the Unit
- Interfaces and mappings of customer information such as address information within core and other satellite systems some where the information is hosted internally and in 3rd party systems externally
- The individual needs to get under the covers to understand in detail where and when the data needs to be mapped from for the new services to be developed
- Experience and track record with interface analysis and design would have knowledge of Ab Initio graphs, metadata stores etc) would be ideal fit
- Minimum 5 years of technology and/or relevant work experience
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Technical Analyst Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of technical analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for technical analyst
- Provides operations and support for production hardware, software, and infrastructure components and resolves issues in accordance with established service level agreements
- Resolving printer, laptop and PC related issues
- Coordinating with the Support Services Supervisor, Website Support Team Lead, and Developers to address web related issues reported by customers
- Solving customer related issues providing good customer service
- Communicating with customers and staff towards resolving issues
- Performing troubleshooting and diagnostic functions on system issues
- Understands and communicates the IT department’s technical architecture, system integrations, business rules and the technical implications of a business strategy
- Understands enterprise services and the service portfolio and makes recommendations regarding the use of services in projects
- Reviews and understands the roadmaps for key business units and identifies business initiative interdependencies
- Participates in strategic planning activities with the Plan, Build and Run organizations
Qualifications for technical analyst
- Minimum of three (3) years of experience working in a Tier II Support Service / Analyst role, providing “hands-on” technical phone support in an internal or external IS / IT / Technical department, with exceptional attention to detail and organization
- Detailed knowledge of Medicaid at the state and/or federal level MMIS systems and MITA concepts
- HHS experience required
- Technical certifications preferred from Cisco, Citrix, Microsoft and VMWare
- Frequently required to sit, stand and use hands to perform data entry
- Occasionally required to perform simple grasping, use hands for fine manipulation, and to reach above shoulder level and under desks
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Technical Analyst Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of technical analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technical analyst
- Aid the Business in understanding the impact of their change requests and guide the vendors in implementing the said changes
- Creating technical specifications and processes, using structured analysis and data modelling techniques
- Partnering with architects & Business analysts to design system functionality and quality attributes
- Implementing and leveraging automation to decrease overall system deployment and support cycle time
- Performing technical design based on requirements, changes
- Lead analysis and planning for the implementation of an enterprise-wide records technology solution for the Agency
- Lead the development and implementation of an electronic records management solution
- Lead tasks to implement Information Governance (IG) strategic improvement opportunities through the maturation and facilitation of a cross functional DHS Advisory Team
- Support the development and implementation of records and information management policies across the Department, including the facilitation of working group sessions and the development of cross-functional stakeholder engagement plans
- Support stakeholder interviews and working sessions to analyze the maturity of DHS Component record management programs
Qualifications for technical analyst
- Ability to work as an effective member of a team from a variety of departments within the company
- Knowledge/experience with Business Intelligence tools
- Knowledge/experience with database queries and troubleshooting
- Demonstrated proficiency in the use of MS Project, Excel and Word other typical business productivity tools
- Business Process Implementation experience in Spend Analysis, eProcurement, Supply Chain or Contract Life Cycle Management is preferred
- Strong data analysis and creative thinking skills
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Technical Analyst Job Description
Job Description Example
Our company is hiring for a technical analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technical analyst
- Develops common, reusable code shared by developers throughout W&SFG
- Designs elements of new systems and major modifications with consideration for the elements of time, cost, controls and flexibility
- Functions as a coordinator of activities within and between programming departments and/or between operating departments and programming departments
- Provides high-level technical and application problem analysis
- Evaluates and determines feasibility of proposed projects and evaluates new software packages in terms of costs, resources required, systems compatibility, , and makes recommendations
- Provides training and/or advice to Programmers, Systems Managers, Department Management or Operating Department personnel on technical topics, systems definition and new productivity products
- Execute enhancements business projects
- Improve databases and application applying best practices
- Implementation of new architecture and new technology stack
- Provide support to Scrum Master to ensure projects requirements aligned to timelines and deliverables
Qualifications for technical analyst
- Demonstrates a customer orientation
- A technical degree or equivalent – Science, Technology, Engineering or Maths
- Scrum certification valued but not required
- Strong data managemenet and analysis skills
- Knowledge of standard software development methodologies such as Agile and Waterfall
- Experience within a customer or technical support environment
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Technical Analyst Job Description
Job Description Example
Our company is looking for a technical analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technical analyst
- Lead and execute the evaluation, and other tasks as needed to accomplish the goal
- Working with development manager, he or she will be responsible for execution of the project, including general, ongoing communications, negotiation of scope and schedule changes, key risks, issue resolution, and ongoing progress reporting
- Anti-Spam e-Mail Scanning
- Radius/NAC
- Operating Systems and platforms
- Provide technical end-user desktop computer support as needed
- Install, configure and troubleshoot desktop systems, workstations, mobile devices, servers and network issues
- Resolve end user’s desktop computer and mobile device issues that may include but not limited to loan/track loaner hardware, printer troubleshooting and configuration, installing software and/or hardware peripherals, perform daily backup procedures, liaise with 3rd party software/hardware vendors for problem resolution and rollout of new software packages, upgrades and new desktop hardware
- Troubleshoot problems applying established techniques, procedures or specific standards described in organizational operating guidelines
- Demonstrated teamwork, customer satisfaction, problem solving, communication and business knowledge are skills critical to the success of this position
Qualifications for technical analyst
- Ability to work flexible schedule and travel 50% of the time to other locations
- Associate degree in Electronic / Electrical Technology or equivalent Experience
- Conducting brain storming sessions as part of team huddles
- Displays a high attention to focus on detail & is able to accurately follow verbal and written instructions and procedures
- Platforms eg
- Bachelor’s Degree in Computer Science, or related field, from a four-year college or university, and minimum of 5 years related experience and/or training