Inside Sales Representative Job Description
Inside Sales Representative Duties & Responsibilities
To write an effective inside sales representative job description, begin by listing detailed duties, responsibilities and expectations. We have included inside sales representative job description templates that you can modify and use.
Sample responsibilities for this position include:
Inside Sales Representative Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Inside Sales Representative
List any licenses or certifications required by the position: VSP, VTSP, AHSP, PTCB, IFIC, CSC, HVAC, STLE, HP
Education for Inside Sales Representative
Typically a job would require a certain level of education.
Employers hiring for the inside sales representative job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Technical, Business, Marketing, Education, Business/Administration, Associates, Science, General Education, Communication, Communications
Skills for Inside Sales Representative
Desired skills for inside sales representative include:
Desired experience for inside sales representative includes:
Inside Sales Representative Examples
Inside Sales Representative Job Description
- Order entry, invoicing, purchase order entry & receiving
- Cash reconciliation, bank deposits
- Answer phones, take messages, field customer inquiries
- Assist customers in determining roofing needs
- Paperwork filing consolidating completed files into one for storage
- Contact customers to confirm delivery of booked orders
- Set and authorize freight logistics needs for deliveries
- Track and report on stock levels using the computer system
- Create job flow paperwork for the manufacturing of orders
- Issue purchase orders to vendors for material
- HS Diploma or GED and 2+ years of related experience
- HS Diploma or GED and 4+ years of related experience, or the equivalent in terms of education
- Prior sales experience is a definite plus
- Knowledge in the print or related industry is a plus
- Two or Four year degree or at least 12 months comparable Transportation experience and/or training
- Minimum of 4 years of experience in selling position
Inside Sales Representative Job Description
- Instill confidence in our customers, be perceived as the credible advisor for Services and Education
- Ensure service levels are measured and met
- Take orders from clients and process payments on line
- Maintain a minimum customer order level every month
- Work on increasing profitability of customers by upselling (cooler options, small pack, cooler cleaning with the end goal of moving all accounts to premium level
- Escalate Premium & Preferred customers’ retention risks by communication accounts at risk or lost to appropriate Regional Managers, Market Managers and Business Development Managers
- Qualify customer needs, and volume requirements
- Execute any data base marketing campaigns based on vertical market and report results
- Make outbound calls (approximately 30-40 per day) to customers to generate new orders as required by assigned District Sales Managers or Business Development Managers
- Direct and guide customers to Electronic Payment option
- Knowledge of print industry technology and products is a plus
- Associates Degree or equivalent work experience in Business, Sales or Marketing
- College Degree or equivalent combination of studies and experience
- Assertive sales mindset, enthusiastic about developing new business and cultivating undiscovered opportunities to improve territory sales results
- Previous CRM experience is an asset
- Potential/Willingness to expand and transition to a RSM position based upon assertiveness, success and availability
Inside Sales Representative Job Description
- To contribute to the development of sales plans as required
- Maintenance of the CRM system to ensure that records are kept up to date with customer contact details and contact history
- Provide reports as required on all sales activities to ensure accurate business monitoring and pipeline forecasts are maintained
- Participate fully in all on or off site promotions which may from time to time be generated
- Administrative support for the sales team as required for Tender Documents or reports
- Generate leads to promote business development
- Conduct market intelligence of competitors
- Conduct reporting and analysis
- Increase revenue through excellent customer service
- Support and collaborate with other team members to develop content for direct marketing campaigns to business targets
- Passion for sales and the drive to succeed
- Minimum of 1 year of inside or outside sales experience, transportation brokerage sales is a plus
- Experience working with Dynamics CRM 2016 or similar CRM
- Maintain a high level of internal and external customer satisfaction
- Ability to engage contacts and probe for information
- Ability to follow a call guide and document responses
Inside Sales Representative Job Description
- Arrange for outside purchasing of materials and services to fill customer orders or items not in stick, or not normally stocked and/or used
- Offers full mid-market suite of products and services including customization of mid market level solutions
- Internet lead tracking, contact and follow up
- Meet or exceed monthly sales, upsell and cross-selling targets in the assigned customer base
- Oversees all aspects of a territory – renewals, new sales, and account management
- Partner with Field Sales to achieve quotas on renewals and new sales
- Partner with Field Sales, Customer Service, Technical Support, IP Relations and Finance to provide superb customer service
- Works closely with Field Sales, Customer Service and Technical Support to process orders, price requests, technical issues, finance questions
- Prepares accurate and timely sales projections on a weekly basis
- Follow up on and qualify customer leads, passing to the Field Representative when appropriate
- Experience in Mechanical Power Transmission (PT) Industry or Products
- Experience managing inventory levels and turns
- Proven track record for achievement of goals
- Basic Computer skills (MS Windows / MS Office environment)
- Ability to cope with stressful situations in a professional manner
- Ability to prioritize and work multiple activities simultaneously and make self directed decisions
Inside Sales Representative Job Description
- Uses in-depth knowledge of product application to assist customers in selecting product for their business
- Promotes aligned programs
- Conducts sales calls via phone or in person (e.g., local tradeshows or events)
- Sets up and maintains customer information in CRM
- Establishes, reviews, and reports market activity, market penetration, pricing, margins, selling approaches and itineraries to management
- Resolves issues by investigating problems, developing solutions, working with the customer, territory sales and/or product marketing
- Provides historical records by maintaining data on area and customer sales
- Maintains professional and technical knowledge by attending offered training/workshops
- Ensure the achievement/overachievement of the set sale targets, by maintaining, identifying and developing sales opportunities through an out-bound sales activity, competing within the stated territory and/or named accounts
- Ensure that all necessary resources needed are used effectively in order to close sales in favor of the Company
- Minimum 5 years’ experience in Senior Customer Service position (inclusive 3 years in the field of electronic industry is preferred)
- Familiar with MS
- A minimum of 3-4 years of business to business sales experience, selling on the telephone or in a call center environment with demonstrated success
- Excellent telephone selling skills including clear communication, fast responses, quick thinking and an outgoing personality that translates over the phone
- Familiarity with computer and applications such as MS Office, email and CRM systems
- Spanish Speaking experience a plus