Incident Management Analyst Job Description
Incident management analyst
provides guidance and expertise on applicability of industry standards and best practices such as ITIL, CMMI, COBIT, IEEE, SAFe, Agile and DevOps and other leading industry practices.
Incident Management Analyst Duties & Responsibilities
To write an effective incident management analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included incident management analyst job description templates that you can modify and use.
Sample responsibilities for this position include:
Grow technical, business, leadership, and interpersonal skills year over year, including increased certifications around ITIL and other internal and industry-recognized Service Management disciplines
Act as liaison with other GapTech support teams (Stores Support, Help Desk, ) to facilitate communications and consensus on operating procedures
Assess and implement new hardware and software
Provide project status and closeout reports to management
Develops and maintains script tools, batch files, and testing equipment
Provide awareness, facilitation and escalation of GTAM incidents
Review and manage open incident tickets
Generate regular Incident Management reports
Is responsible to report and explain the current and trended status of the Enterprise with regards to process and policy compliance in Incident and Problem Management to Sr
Is responsible to report and explain the current and trended status of the Enterprise with regards to process and policy compliance in Incident, Knowledge Base and Service Level Management Sr
Incident Management Analyst Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Incident Management Analyst
List any licenses or certifications required by the position: ITIL, ICS, FEMA, CISSP, GIAC, NIMS, V3, EC, CISA, OSCP
Education for Incident Management Analyst
Typically a job would require a certain level of education.
Employers hiring for the incident management analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Education, Business, Technical, Information Technology, Communication, Engineering, Management, Information Systems, Technology
Skills for Incident Management Analyst
Desired skills for incident management analyst include:
Standards and best practices relevant to the information technology industry
Issue resolution and escalation practices
Procedures and techniques
ITIL
Access and Visio
Microsoft Office
Network technology
Novell
Remedy ticketing system
UNIX
Desired experience for incident management analyst includes:
Lead, Manage and Guide the Implementation, Management and Governance of Incident, Knowledge Base and Service Level Management at the Enterprise Level within T&O IT
Support the Day to Day Operations of IT through the delivery of Information, Coaching, Reporting and Tools
Aligns to Operational Effectiveness and Safety and Soundness Strategic Objectives
Utilizes knowledge of LEAN techniques to document as-is and to-be business processes
Creates system process designs and functional designs utilizing user centric design techniques
Supports the creation of system process designs and functional designs utilizing knowledge of user centric design techniques
Incident Management Analyst Examples
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Incident Management Analyst Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of incident management analyst. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for incident management analyst
- Contributes to assigned investigation tasks and actively participates in the investigation process, using tools and techniques, data analysis techniques, to provide data and insight for the investigation
- Understands risks associated with investigations and escalates them appropriately
- Develops and maintains professional working relationships with investigation colleagues, business teams and relevant support areas
- Actively supports the achievement of the IMG strategy
- Work across shifts in a 24x7x365 operational team, whose primary function is to drive all major incidents until resolved
- Manage outages, driving and coordinating resolution, including calls, escalation (both technical and hierarchic), coordinating all incident support activities
- Train and share knowledge in area of expertise with more junior staff members
- Engage team, partners and customers appropriately to ensure full collaboration, multiple viewpoints and full transparency
- Conduct post-mortem incident reviews with stakeholders, driving towards root cause identification, potential corrective actions and creation of executive summaries
- Continuous development and daily management of Service Quality
Qualifications for incident management analyst
- Team player with personal drive and a high degree of intrinsic motivation
- Good oral and written skills in English (business fluent)
- Strong ability to analyze problems, with attention to detail
- BA/BS degree or a strong proven risk management/client service track record
- Advanced degrees, certifications, and licenses a plus (e.g., JD, MBA, CAMS, Series 7)
- Must possess excellent oral and written communication
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Incident Management Analyst Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of incident management analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for incident management analyst
- Takes initiative to support manager with maintenance tasks, organizational support, and special projects to improve internal functioning of team
- Assist in the creation of new training and knowledge transfer materials
- Articulate and represent incidents with a focus on business impact in community forums such as regular meetings and conference calls
- Anticipate and champion needed communication to team, SME’s, user community and partners
- Escalate issues timely, objectively and with sensitivity to team dynamics
- Develop collaborative working relationships with individual contributors (SME’s and partners) in assigned domain
- Assists in developing policies and procedures to ensure information system reliability and accessibility (e.g., documentation, notifications, web content, and alerts)
- Enforce and recommend organizational policies, procedures and methods to protect sensitive data and information from being compromised
- Participation in information security awareness and training initiatives to educate workforce about information risks
- Representing Information Security with various organizational project teams, at management meetings and with external organizations
Qualifications for incident management analyst
- Investigation knowledge having used methods to apply within investigations to achieve appropriate outcomes
- Knowledge of forensic tools with a focus on analytics
- Understanding of international financial services industry and capital markets
- Ability to work in a challenging, fast-paced, international environment
- Network technologies understanding
- Specialize in network and host centric analysis
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Incident Management Analyst Job Description
Job Description Example
Our growing company is looking to fill the role of incident management analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for incident management analyst
- Collaborating with the LMS admin team to develop best practices for improvement of processes related to work duties
- Working with the LMS IT team to identify and troubleshoot system issues and to support the implementation of identified features and associated change management
- Actively participating as a member of the SABA admin working group
- Manage Incidents and keep TPD leadership informed, ensuring that information is flowing properly
- Assist with QA/QC of ICA processes in order to strengthen internal controls and to identify operational efficiencies and process improvements
- Communicate with all levels of management regarding Priority 1 incidents
- Understands and works well within global team, ensures proper handoff of incidents and details
- Works with Service Managers to help support retrospective reviews post incident resolution
- Helps Service Managers to drive Root Cause Analysis (RCA) with technology partners, post incident resolution and facilitates RCA reviews
- Train and educate the global IT community about Incident Management processes
Qualifications for incident management analyst
- Excellent written communication skills, able distil complex technology scenarios into clear and easy to understand decisions, actions and consequences
- Bachelor’s degree in related field or equivalent combination of education is required
- Proficiency in the use of analytical packages and query languages used to analyze customer data, , SQL, SAS, or Business Objects is preferred
- Network Security Monitoring, Live Response, Malware Examination, Reverse Engineering, SIEM, HIPS, HIDS
- Provide guidance to Analysts and other first responders for the proper handling of Cyber Security incidents
- Coordinate efforts, provide timely updates to senior Responders and provide recommendations to other Cyber Security functions, as required
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Incident Management Analyst Job Description
Job Description Example
Our growing company is looking for an incident management analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for incident management analyst
- Provision access to business critical applications occurs mostly in this position
- Enforce security policies by administering and monitoring security profiles, review security violation reports and investigate possible security exceptions
- Execute security controls to prevent malicious individuals from infiltrating company information or jeopardizing e-commerce applications
- Assist with the development and implementation of security procedures and guidelines
- Maintain and document security control procedures
- Where appropriate, attend weekly project, program, and change meetings with the Service Providers (SCPs), the client, and its customers
- Develop a Client Security Guiding Committee to discuss the Security Program
- In conjunction with the Client and its customers, identify KPI's for effective execution of the Security Plan
- Provide for and facilitate the annual risk assessment
- Engage Finance, Purchasing, and other towers where required to develop solution alternatives, identification of costs, and vendor negotiations for alternative cost models
Qualifications for incident management analyst
- Specialize in network and host centric analysis in a multi-tenant cloud platform for the Industrial Internet
- Bachelor's Degree in Computer Engineering or in a STEM major (Science, Technology, Engineering, or Math) and/or a minimum of 3 years of IT Security experience
- Two years of experience working in a SOC or in an incident response capacity, preferably within a Cloud Service Provider (CSP)
- Must be willing to work out of a location in San Ramon, CA
- Triage incoming security events for proper handling of Cyber Security events and incidents
- Work to remediate events and provide timely updates to senior Responders, provide recommendations to other Cyber Security functions, as required
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Incident Management Analyst Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of incident management analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for incident management analyst
- Support and coordinate efforts by delivery teams, vendors and managers to follow SIAM enabled processes
- Manage and resolve cross Service Provider escalations
- Establish ownership of Incidents, Problems or Changes involving multiple suppliers when ownership is unclear
- Monitor records lifecycle by ensuring incidents, problems and changes are identified, recorded and tracked to completion in line with agreed resolution plans
- Perform quality checks of records and produce consolidated reporting including observations and findings
- Perform regular process reviews, escalate deviations, and address all process queries or gaps
- Produce regular reporting of process review findings
- Identify process enhancements and improvement opportunities
- Ensure process awareness and training including communication of strategic process changes to all stakeholders
- Build and maintain effective working relationships with end users and suppliers
Qualifications for incident management analyst
- 4+ years full-time experience including management or project management experience
- Experience with various security monitoring and assessment tools, such as DLP, IPS, IDS
- Experience in leading information security incident handling, forensic analysis, or auditing
- Experience in information security and technical aspects thereof
- Knowledge of incident management standards and processes
- University degree from an accredited college or university, or equivalent certifications