Incident Management Job Description
Incident management
provides thought leadership and subject matter expertise for specific ITIL processes within Cargill, including understanding and driving its purpose, alignment with Industry standards, best practices and benchmarking to improve Cargill IT.
Incident Management Duties & Responsibilities
To write an effective incident management job description, begin by listing detailed duties, responsibilities and expectations. We have included incident management job description templates that you can modify and use.
Sample responsibilities for this position include:
Establish direction for the prioritization and development of Major Incident Response in alignment with the ITIL service model and industry best practices
Maintain a professional demeanor and attitude while being assertive when leading an incident investigation
Ensure incidents recorded are fully documented both during and after the incident, including gathering and recording the full incident timeline of events
Act with decisive confidence and exercise influence over a wide range of individuals at all levels of technical & business leadership
Multi-task and make sound judgments in a fast-paced, high stress environment
Interact with and influence people/groups of widely varying disciplines and backgrounds
Technical breadth to be able to ask the right questions, collect the responses and set actions based on information and also to challenging information if the response does not fit the situation
Assist in ensuring that all processes and procedures are adhered to and are in compliance with incident guidelines
Ensure the design, development, implementation, operation and continual service improvement of a Global Incident / Major Incident Management Framework, strategy and process are in place and executed effectively
Responsible for Global facilitation and response of all major incidents impacting mission critical business Applications and Infrastructure Services on a 7x24x365 basis
Incident Management Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Incident Management
List any licenses or certifications required by the position: ITIL, CCNP, AWS, V3, ITSM, CISCO, MCSE, CCNA
Education for Incident Management
Typically a job would require a certain level of education.
Employers hiring for the incident management job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Education, Engineering, Technical, Business, Information Technology, Management, Information Systems, Business/Administration, Science
Skills for Incident Management
Desired skills for incident management include:
ITIL
Intel / DBA/ Unix / Windows OS/Exchange
Standards and best practices relevant to the information technology industry
Issue resolution and escalation practices
Procedures and techniques
Microsoft Office
Network
Incident management principles
FIS products and services and IT infrastructure
Access and Visio
Desired experience for incident management includes:
Understanding of Mainframes, Networks, servers, client infrastructure and applications
High level understanding of basic infrastructure design and operation
This individual will be responsible for understanding emerging technology and the potential impact to privacy
Experience with ITILv3 best practices and principles including planning, control, and process auditing
Highly motivated with strong sense of ownership and responsibility
Examples of where new processes might be needed to address security include cloud computing, mobility, and visualization
Incident Management Examples
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Incident Management Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of incident management. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for incident management
- Responsible for Post Incident Reviews and smooth transition to Problem Management
- Responsible for the accurate recording of incident data in the Enterprise Tool (currently Service Manager)
- Provide subject matter expertise for CB support issues
- Support process integration efforts with other IT Service Management processes
- Proactively identify opportunities for Incident Management process improvements
- Works with client to analyze and document cross-functional points of pain
- Interact with other Technology teams to help resolve outages
- In-depth Incident Management Process reengineering
- Opportunity to exert tremendous direct influence over Service Quality & Availability
- Generate reports and presentations as needed
Qualifications for incident management
- Applies industry standards in daily operations and ensures that they
- Remediate deviation of process for its particular division/department/school
- Knowledge of LAMP, DNS, NFS, TCP/IP, BGP, and other Internet protocols
- Operations Analysts must be flexible to work all shifts including some holidays and weekends
- 7-10 years of experience in IT or financial services
- CISSP Certification or other Security Certification
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Incident Management Job Description
Job Description Example
Our company is looking to fill the role of incident management. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for incident management
- Compliance Helpline
- Facilitates daily, weekly and monthly tactical meetings creates incident reports as determined by the business
- Security tickets tracking
- Email and Web Security tickets from level 1 to level 2 support
- Incident tracking from platforms not support by the SOC Tier-1 resources
- Incident and problem tracking
- Will utilize experience to work with various security monitoring technologies and processes
- This position requires to work on shifts
- Sets Goals and Objectives for staff and self, looking to overall improvement of the division
- Oversee staff activities daily
Qualifications for incident management
- Collaborate and lead knowledge sharing initiatives with partner organizations in the public, private and DFIR-focused spaces
- Lead large scale individual and matrixed initiatives as directed by management
- Mentoring team members in technical/functional areas
- As requested, develop and deliver metrics and program updates to leadership
- 4 years of operational Cloud IT experience
- Total experience with increasing responsibility – 3 years experience with Incident Management and/or Problem Management processes
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Incident Management Job Description
Job Description Example
Our company is searching for experienced candidates for the position of incident management. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for incident management
- Perform real time performance analysis for all staff, and coach to ensure staff is performing at peak ability
- Review and approve time cards and schedule changes
- Manage human resource related functions including coaching, training, Performance Development Plan (PDP) development and implementation, hiring candidates and staff terminations
- Manages MIM quality requirements to ensure appropriate technical and management bridge leadership, documents and communicates to IT and users, maintains MIM contact lists and drives outage to closure
- Conducts high level analysis of systemic divisional and general support issues
- Manages update of SOPs, work instructions, checklists and various other documents under MIM management
- Ensures timely completion, management and control of MIM deliverables
- Ensure appropriate training plans are developed and implemented for staff
- Aligns, supports, and recognizes staff to maintain a high performing team
- Identifies outstanding unresolved problems, issues and potential risks to leadership
Qualifications for incident management
- Training and understanding of the ITSM releases
- Systems Administration experience (Preferred but not mandatory)
- Knowledge of software development and delivery principles and methodologies
- Considers and implements creative and innovative approaches to tackle new issues/challenges in an aggressive manner
- At least 5 years of experience working in relevant industries such as law, IP protection, customer service, investigations
- Bachelor degree with a major or emphasis in business administration, traffic/transportation management, safety/incident management, planning/engineering and/or communications/public relations
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Incident Management Job Description
Job Description Example
Our company is hiring for an incident management. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for incident management
- Coordinates people involved in IS process to ensure desired results are accomplished
- Serves as subject matter expert in assigned process
- Trains and mentors others in IS process
- Follows established standards and guidelines for assigned IS process areas
- Ensures process adherence, escalates non-compliance
- Performs quality review of process deliverables and identifies where rework or remediation is necessary
- Communicates effectively with all parties related to assigned process area
- Provides accurate and timely information and appropriate notification as required
- Facilitate the PIM process, including logging of events and incidents
- Maintain schedule of PIM activities to ensure adherence to timelines – prioritizing based on consumer and organizational risks using sound judgment
Qualifications for incident management
- Successful candidate must have experience with application or infrastructure services
- Degree in Information Management Systems / Computer Science or equivalent IT knowledge
- Availability to work flexible hours during the day and off hours
- Ability to identify key issues and complete work in a timely manner
- 3-5 years of compliance experience at a global corporation
- CCEP certification desired, but not required
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Incident Management Job Description
Job Description Example
Our company is looking to fill the role of incident management. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for incident management
- Sets Goals and Objectives for staff and self, always improving
- Maintain internal metrics tracking and trending for all appropriate data regarding MIM Personnel and overall incident metrics
- Manage human resource related functions including coaching, training, Objectives and Key Results (OKRs), hiring candidates and staff terminations
- Manages MIM quality requirements to ensure appropriate technical and management bridge leadership, documents and communicates to IT and users, maintains MIM contact lists and drives incidents to closure
- Conducts high level analysis of systemic and recurring issues
- Manages SOPs, work instructions, checklists and various other documents
- Assessing compromises
- Forensic log review from varying security technologies
- Perform authoritatively in the role as an incident management subject matter expert and lead customer personnel in responding to incidents
- Work with minimal supervisory oversight
Qualifications for incident management
- Candidates with a law degree may apply, but it is not required for this position
- Bachelor’s degree in Computer Science or Engineering or Information Technology or the equivalent combination of education, training, or work experience
- 1-2 years on Security Operations Center (SOC) environment experience with security engineering and monitoring experience
- Dedicated monitoring and analysis of cyber security events with provided tools
- Reported events handling and escalation
- Incident Report generation and reporting