Housekeeping Team Leader Job Description
Housekeeping team leader
provides input to Custodial Section Supervisor on areas needing improvement and recommended coaching for custodial staff not performing to standards.
Housekeeping Team Leader Duties & Responsibilities
To write an effective housekeeping team leader job description, begin by listing detailed duties, responsibilities and expectations. We have included housekeeping team leader job description templates that you can modify and use.
Sample responsibilities for this position include:
Act as first point of contact for all custodial event contractual services
Responsible for conflict/crises management at all times, most notably during events
Perform general cleaning duties effectively and assist with supervision of full-time and part-time day staff when working non-event scheduled days
Block out-of-service rooms (OOS) whenever necessary for Engineering/Contractors to fix room’s defects
Use your talent for overseeing people and getting things done on time and under budget
Enable an environment where motivated people want to join, learn, do their best, and advance
Carries out other duties assigns by the Executive Housekeeper/ Housekeeping Manager
Allocates room to housekeeping attendants according to the system implemented in the hotel
Ensures all discrepancies are reported in a timely manner
Ensures all deep cleaning programs are carried out as per set schedules
Housekeeping Team Leader Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Housekeeping Team Leader
List any licenses or certifications required by the position: 9001, ISO
Education for Housekeeping Team Leader
Typically a job would require a certain level of education.
Employers hiring for the housekeeping team leader job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in Hospitality, Tourism, Management, Hospitality Management, English, Opera, Graduate, Hotel Management, Business, Communications
Skills for Housekeeping Team Leader
Desired skills for housekeeping team leader include:
Housekeeping operations
Laundry services and inventory control
Opera
Room and public area cleaning
Custodial chemicals and processes
Custodial equipment scrubbers
Extractors
Pressure washers
Vacuums
WHS
Desired experience for housekeeping team leader includes:
Hotel and/ or Hospitality Management diploma/ degree, preferred
Degree in hotel management or relevant field
Progressive experience in Housekeeping gained in a 5 star luxury property, with at least 2 years experience in a similar role
Practical experience as a departmental trainer in housekeeping
Optimizes work productivity by effectively scheduling and allocating all available resources and recommends changes in methods, equipment, design, staff, to EHK in order to improve departmental standards/productivity and ensures implementation of the same
Ensures cleanliness and hygiene standards in all areas of the hotel
Housekeeping Team Leader Examples
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Housekeeping Team Leader Job Description
Job Description Example
Our company is growing rapidly and is hiring for a housekeeping team leader. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for housekeeping team leader
- Completing work orders and customer requests in a timely manner to ensure customers receive "Count on Me" service
- Developing and maintaining positive working relationships with others
- Contributing to the inventory of laundry and cleaning supplies
- Responds to changes in the Housekeeping functions as dictated by the industry, company and hotel
- Supports and assist Coordinator in all room requirements in order to effectively maintain colleague needs
- Assist to manage all aspects of room arrival to ensure guests amenties are properly set up
- To maintain high standard of personal appearance and hygiene at all times
- To ensures that guest receives ultimate experience and receive a personalized service
- To ensure smooth operation and efficiency in designated area of responsibility
- To conduct daily briefing for the team
Qualifications for housekeeping team leader
- Shifts may vary from 6.30am to 8.00pm
- Ensures adherence to company and hotel policies by all departmental employees
- Plans the organization of work within the department, including assignments, time schedules and vacations
- Ensures all relevant documentation and records are updated and complete
- This position is only applicable for Citizens of Malaysia and Permanent Residents of Malaysia only
- Oral and written communication of the English Language
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Housekeeping Team Leader Job Description
Job Description Example
Our company is looking to fill the role of housekeeping team leader. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for housekeeping team leader
- Supervise work activities of housekeeping associates during the shift
- Review the operation plan, assign task sheet, duties and task of the day
- Ensure all associates have the proper tools and equipment to start their shift
- Review VIP’s requirements, preferences and special arrangements
- Monitoring and supporting the housekeeping associates in delivering a high quality cleaning standard consistently
- Ensure associates are maintaining a high standard of cleanliness, guest service standards, good knowledge of company’s programs and initiatives through training and development
- Taking an active/hands on approach with the daily cleaning tasks and conduct a final check/inspection of all guestrooms on his/her floor to ensure standards are met
- Ensure a successful delivery of GPS when appropriate
- Engaging with guests to ensure their expectations are met and that any issues they may have are resolved to their satisfaction
- Investigate complaints received from his/her area regarding services, associates, equipment and take corrective action
Qualifications for housekeeping team leader
- To attend morning and evening meeting with HK management
- To ensure that all instructions and guest information is discussed correctly and is followed up in a timely manner
- To be aware of the status of suites on assigned floors
- To ensure maximum number of suites are inspected and released on time for the arrival
- To ensure the suites are cleaned and serviced to the highest level in terms of standards and quality
- To ensure the highest standards of cleanliness, maintenance and safety by conducting daily inspections of guest suites, corridors, back areas and pantry storage and the trolley
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Housekeeping Team Leader Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of housekeeping team leader. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for housekeeping team leader
- Report and determine need for repairs or replacement of furniture or equipment, and makes recommendations to management
- Records data regarding attendants, work assignments and personnel actions and hand it over to the housekeeping coordinators
- Liaising with other departments to ensure the smooth running of all aspects of the operation
- Coordinate the work/interaction between the housekeeping and other departments such as maintenance/work orders in guestrooms and/or guest corridors to promote high levels of efficiency, organization and communication
- Ensure the team are aware of the departmental performance against targets
- Make recommendations and implement changes and improvements as instructed by the management
- Maintain awareness of associates strengths, weaknesses and areas of attention and prepare the training plans accordingly in order to continually progress and develop the team
- Conducts on-boarding training, explain policies, work procedures, and to demonstrate use and maintenance of equipment
- Constantly share performance feedback with associate and management
- Carries out other duties assigned by the Executive Housekeeper or Housekeeping Manager
Qualifications for housekeeping team leader
- Be responsible for the inventory of cleaning equipment and supplies and liaise with housekeeping administration for ordering and replacement when necessary
- To respond to any changes in Housekeeping function as directed by the company, hotel or the industry
- Minimum 2 yrs housekeeping experience in International 5 star property or equivalent
- Knowledge about cleaning materials
- Able to adopt to a large multi national team
- At least high school graduate or with degree in Hospitality Management
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Housekeeping Team Leader Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of housekeeping team leader. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for housekeeping team leader
- Possesses a complete knowledge of washing, spotting, starching, dry-cleaning and pressing techniques
- Ensures that all items laundered and dry cleaned within the hotel’s laundry are finished to the highest standard achievable and returned to the guests or staff in immaculate condition
- Ensures all damaged linen and uniforms are sent to the uniform room for repairs or discarding
- Supervises all employees of the Laundry Department
- Is able of leading and motivating the team
- Ensures daily production records for linen and uniforms are maintained
- Organises movement of dirty and clean laundry and of guest valet service
- Fitness club membership
- Most importantly, we’ll give you the room to be yourself
- Maintains and reviews department records and submit reports to supervisor
Qualifications for housekeeping team leader
- Excellent organiser
- Previous experience in working as a Housekeeping Team Leader and desirably, will have worked in a 5 star environment
- On vehicle classification and Department of Transportation requirements
- Hotel Management / any other Graduate from renowned college
- Displays high level of flexibility, initiative, sincerity, energetic and team player
- Higher secondary
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Housekeeping Team Leader Job Description
Job Description Example
Our innovative and growing company is hiring for a housekeeping team leader. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for housekeeping team leader
- To ascertain a high degree of Cleanliness within the Rooms (to receive zero complaints about the Department)
- To carry out any reasonable duties as requested by a Senior Manager
- To conduct daily briefings with staff for VIP arrivals and events in the Hotel
- Critically evaluates one’s own performance and consistently sets high standards
- Insists on clarity of roles, Functions and tasks
- Sets up and maintains systems of information, ensures procedures are being followed
- Maintaining high standards of personal appearance and hygiene at all times
- Ensure the smooth operation and efficiency of the assigned areas
- Assign responsibilities to subordinates and check their work performance
- Supervise, coordinate and participate in the cleanliness of all Public areas, ensuring highest possible standard of cleanliness
Qualifications for housekeeping team leader
- Preferably a 5* star Hotel experience, minimum 2 years of Housekeeping Team Leader job experience
- Handling equipment
- Interact with guests and personnel of the hotel in an efficient and friendly manner
- Conduct on-going training and coach all the employees and ensure to maintain records
- Conduct briefing for Housekeeping attendants
- Guides and advises Executive Housekeeper on key performance indicators of employees in the department and ensures measurement of the same