Director, Housekeeping Job Description
Director, housekeeping
provides input into and executes strategic plan consistent with the strategic vision of Director of Housekeeping, Hotel Operations division, and property.
Director, Housekeeping Duties & Responsibilities
To write an effective director, housekeeping job description, begin by listing detailed duties, responsibilities and expectations. We have included director, housekeeping job description templates that you can modify and use.
Sample responsibilities for this position include:
Manage and coordinate spring cleaning schedules in guest rooms and public areas
Take responsibility to rectify hazardous situations, reporting major areas of concern to your General Manager or designate
Execute monthly financial obligations from self-created forecast and budget for Housekeeping
Take immediate corrective action Briefing, coaching when necessary
Pass on all required information and ensure clear communication with team, management and colleagues Hand outs and relevant information from meetings and briefings
Ensure that the Team follows the uniform standard, particularly as it relates to Health and Safety Regulation shoes and rubber gloves when using certain chemical agents
Conduct leader performance evaluations on a timely basis, including corrective action and coaching
Has ultimate responsibility and accountability for safety training of all department employees and for the overall accident record of the department
Submit yearly capital improvement program budget to management yearly budgets for labor and operating expenses with relation to occupancy forecast
Completes, in a timely fashion, all schedules and monitors staffing to insure maximum service, quality, efficiency and productivity
Director, Housekeeping Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Director, Housekeeping
List any licenses or certifications required by the position: CPR, AED
Education for Director, Housekeeping
Typically a job would require a certain level of education.
Employers hiring for the director, housekeeping job most commonly would prefer for their future employee to have a relevant degree such as University and Collage Degree in Hospitality, Business/Administration, Hotel and Restaurant Management, Education, General Education, Hotel Management, Business, Management, Hospitality Management, History
Skills for Director, Housekeeping
Desired skills for director, housekeeping include:
Property Management System
Outlook
Hotel property management system
Housekeeping procedures
Microsoft Office
Word and Excel
Chemicals
Fabric equipment
Formulas
Industry to solve operational issues
Desired experience for director, housekeeping includes:
Creative and effective team player, possessing a high degree of professionalism, strong communication, interpersonal and administrative skills
Ensure that chemical or other agents are handled in accordance with the manufacturers guidelines
Know and enforce resort’s and department’s security policies
Ensure work area, materials and equipment are maintained in a clean and tidy manner
Must be in possession of valid driver’s license to drive company vehicle
Position focuses on ensuring guest and employee satisfaction and achieving the operating budget
Director, Housekeeping Examples
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Director, Housekeeping Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of director, housekeeping. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for director, housekeeping
- Assures effective operation of the Laundry/Valet Department in the absence of the Laundry/Valet Manager
- Ensure compliance with brand standards the Pearl standards and procedures
- Distributes, delegates, and directs workload to ensure maximum productivity and customer satisfaction with minimum outlay of expenses in terms of labor and materials
- Plans and monitors activities to ensure compliance with quality assurance standards
- Leading our outstanding Housekeeping team in maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests
- Directing Supervisors and Room Attendants in completing all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up
- Enforcing cleanliness and safety standards for all associates while providing superior levels of customer service for our guests
- Motivating a dynamic team in building a culture of excellence in order to ensure high cleanliness standards in all assigned areas
- Coordinate with Sales Show rooms as needed
- Select, staff, recruit, hire, and train qualified housekeeping candidates
Qualifications for director, housekeeping
- Exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
- Requires manual dexterity to use and operate all necessary equipment, tools, products, and supplies
- Must be able to exert well-paced ability to reach different floors of the hotel on a timely basis
- Requires manual dexterity to use and operate all necessary equipment and product
- Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an
- Qualifications in Hotel Management/ housekeeping and Laundry Operations
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Director, Housekeeping Job Description
Job Description Example
Our growing company is looking for a director, housekeeping. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for director, housekeeping
- Ensures accuracy of payroll, including all extra pays, incentives
- Monitor and track associates attendance utilizing the attendance calendar
- Attends periodic staff meetings with other department heads to discuss company policies and guests feedback, and to make recommendations to improve services and ensure a more efficient operation
- Orient and familiarize new associates with hotel facilities and operating hours
- Oversee any guest communications related to housekeeping
- Supervise the day to day operations of the Housekeeping Department
- Has attention to detail and seeks continual improvement for hotel cleanliness standards
- Maintain a high standard of cleanliness in the Hotel, including guest rooms, public areas meeting space, and offices
- Thinks critically and objectively
- Ensure compliance with all corporate Risk Management standards (SDS)
Qualifications for director, housekeeping
- The desire to work with the senior population and to act with integrity and compassion at all times
- Maintaining a clean, safe, comfortable and inviting environment for residents, guests and team members throughout the community
- Proficient in OSHA regulations and risk management programs
- Ideal candidate will be conversational in Spanish
- High School Diploma or equivalent plus six years housekeeping/laundry experience preferably in a hotel of similar size and complexity and including supervisory experience
- Experience in a union setting preferred – contract compliance and handling of grievances
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Director, Housekeeping Job Description
Job Description Example
Our company is searching for experienced candidates for the position of director, housekeeping. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for director, housekeeping
- Conduct monthly and quarterly Housekeeping guest and cleaning supplies inventories on a timely basis
- Focus the Housekeeping Department on their role in contributing to Revinate scores
- Properly store, secure and issue supplies and equipment as needed to meet business demands
- Actively participates in the effective management of employee relations within the department through involvement in performance appraisals, communication meetings, recognition and incentive programs, while being an enthusiastic and empathetic team builder who provides on-going support & guidance
- Leads department to maintain superior colleague engagement through action planning as a result of the Colleague Engagement Survey
- Contributes to a positive hotel culture and to the success of ongoing Service Promise training
- Ensures that monthly financial outlooks and results for the Housekeeping department are accurate
- Assists the Director of Housekeeping in the administration and management of the housekeeping operations, including but not limited to, payroll, scheduling, supply and inventory control, and uniform issues
- Manages the day-to-day operation of the department to ensure Luxury service standards are followed
- Maintains all guest rooms, public and heart of the house areas, ensuring five star standards of cleanliness are met at all times
Qualifications for director, housekeeping
- Em
- At least 2 years of progressive experience in a hotel
- Minimum 1 year Housekeeping operations experience in a full-service boutique or luxury hotel environment with in-depth interaction with guests required
- Minimum 2 years prior management or supervisory experience required
- Must be able to access all areas of the building efficiently and across varied interior terrain and conditions
- Has strong attention to details
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Director, Housekeeping Job Description
Job Description Example
Our company is growing rapidly and is looking for a director, housekeeping. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for director, housekeeping
- Key contributor in managing the return in inventory of all renovated rooms and special projects associated with a heritage property of 557 guestrooms
- Addresses guest concerns efficiently and with empathy
- Contributes to the established goals and measurements for the Housekeeping department, exceeding expectations of all four pillars (colleagues, owners, guests and brand)
- Helps to develop departmental policies and procedures by which the highest possible degree of cleanliness, maintenance, and aesthetic value is achieved and maintained
- Ensures lost and found property procedures are followed accurately and consistently
- Coordinates continuous improvement in the areas of fire safety and emergency procedures
- Management and promotion of a safe working environment
- Maintain a close working relationship with all other departments, especially Front Office, Maintenance, and Food and Beverage
- Acts as ambassador and spokesperson to all customers
- Coordinates and implements ECOSURE & LQA action planning and improvement plans
Qualifications for director, housekeeping
- Minimum 4+ year's management experience, with at least 2 years in housekeeping management in a hotel or a related field
- Minimum 2 years progressive Housekeeping Management experience, preferably in a luxury property
- Minimum 5 years hospitality experience working in a Housekeeping or Front Office role required
- 2-3 years’ experience in hospitality management required
- Previous experience with Property Manager is an asset
- University degree or College diploma in Hotel Management a strong asset
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Director, Housekeeping Job Description
Job Description Example
Our innovative and growing company is looking for a director, housekeeping. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for director, housekeeping
- Ensure compliance with all corporate Risk Management standards
- Ensure that public areas, guest rooms and back-of-house areas are cleaned to MHG standards
- Ensure guest privacy and security through correctly following MHG procedures
- Creating an environment wherein continuous improvements are made in the areas of GOP, CES, VOG, and LQA
- Effectively and accurately managing payroll and departmental expenses of Housekeeping Departments, within budgeted and forecasted guidelines
- Developing and executing, in conjunction with the Executive Committee, any capital projects related to guest rooms and public areas
- Overseeing all recruitment processes, and developing departmental succession plans
- Effectively managing all colleagues relationships within the department
- Maintaining an environment that promotes the Health, Wellness and Safety of both Colleagues and Guests
- Maintaining an active Preventative Maintenance program in conjunction with the Director, Engineering
Qualifications for director, housekeeping
- Proven Ability to be flexible and offer innovative solutions
- Flexibility to work shifts, including mornings, evenings, and weekends as required
- Ability to promote fun in the workplace
- Ability to lead a workforce of over 800 employees
- Ability to analyze budgets, overtime reports, full-time employee reports and financial reports
- At least three years of experience in a similar role within a five star luxury environment preferred