Front Desk Manager Job Description
Front desk manager
provides technical support for end user computing devices, personal computers, tablets, monitors, printers and related hardware and software/applications.
Front Desk Manager Duties & Responsibilities
To write an effective front desk manager job description, begin by listing detailed duties, responsibilities and expectations. We have included front desk manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Ensures that monthly labour outlook and results for the Front Office department are accurate
Ability to perform internet searches and use e-mail
Work collaboratively with the Practice Administrator and Human Resources to oversee employee development and discipline for staff as needed
Establish expectations and model behaviors that demonstrate service excellence to staff and focus on the patient as the primary customer
Ensure efficiencies and streamline processes for co-pay collection success
Assist with growth and development of Practice committing to established and new programs supporting strategic initiatives such as the service recovery business model
Guide staff to facilitate appointment scheduling
Ensure a service-oriented patient experience and seamless flow process
Post patient charges and payments
Ensure physician schedules are filled for capacity and demonstrates balance
Front Desk Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Front Desk Manager
List any licenses or certifications required by the position: LPN, CMA, RMA, CPR, AED
Education for Front Desk Manager
Typically a job would require a certain level of education.
Employers hiring for the front desk manager job most commonly would prefer for their future employee to have a relevant degree such as University and Collage Degree in Hospitality, Hotel and Restaurant Management, Business/Administration, Education, Hotel Management, Technical, Associates, Hospitality Management, General Education, Management
Skills for Front Desk Manager
Desired skills for front desk manager include:
Internet
Excel
Outlook
Personal computers
Word
Current and future functions and events
Property Management System
Personal computers and various property specific applications
Call Accounting/NEC
Key card and guest response systems
Desired experience for front desk manager includes:
Develop policies and procedures for Front Office
Perform other duties in a flexible manner as assigned by Administrator, Executive Director, and/or Physicians
Must be able to host the AM/PM meetings
Daily room block
Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner
Follow up to ensure guest satisfaction
Front Desk Manager Examples
1
Front Desk Manager Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of front desk manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for front desk manager
- Demonstrates a commitment to Service Excellence
- Spearheads the Problem Resolution process SCORE & #OWNIT
- Builds and maintains employee relationships
- Promotes health, safety and well being of our guests and co-workers by having in-depth knowledge of the Hotel's crisis and emergency procedures
- Supervise front desk employees
- Work effectively with co-workers, clients and others by sharing ideas in a constructive and positive manner
- Assists in implementing & executing programs, events, to identify new guests
- Creates and implements member rewards program
- A minimum of 2 years of previous hotel front desk manager or front desk supervisor experience is required
- Establishing and monitoring staff work schedules and managing human resource functions, where assigned, including interviewing, hiring, training, performance evaluation, conducting staff meetings with GM, resolving concerns and disputes, all associated recordkeeping
Qualifications for front desk manager
- Operate all aspects of the Front Office PMS including software maintenance, report generation and analysis
- Oversee discrepancy report and ensure room status is determined
- Work closely with housekeeping regarding daily room status and queue rooms
- Manage the Bell/Door associates, and Hosts that standards are being maintained
- Assist Hosts with check-ins and checkouts
- Ensure correct and accurate cash handling at the Front Desk and daily counting of banks
2
Front Desk Manager Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of front desk manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for front desk manager
- Performs administrative and financial duties such as daily reports, credit card reversals, bank deposits, accounts receivables, rooming lists, and office supply inventory, and other property specific reports
- Other duties as assigned * Has a "can-do" attitude and a determination for success
- Understands market dynamics, market-level objectives, and important aspects of the company’s business
- Diagnoses strengths and weaknesses, anticipates opportunities and risks, and develops strategies and plans related to team projects
- Supervises and leads all overnight operations staff (housekeeping, security)
- Responsible for closing out the PMS and POS systems and ensures that room status is balanced properly
- Directs and controls the activities of the Front Desk
- Acts as the manager on duty in the hotel when senior managers are not available
- Responds to a wide variety of guest requests by accurately assessing guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction
- Manages the staff at the Front Desk, including any Assistant Managers and Night Manager
Qualifications for front desk manager
- Be present in the lobby for guests in need and manage the team on the floor
- 5 years working a hotel front desk
- 1 year as a front desk supervisor
- Previous Front Desk Manager role preferred
- High school diploma, GED or equivalent degree
- Review and evaluate processes
3
Front Desk Manager Job Description
Job Description Example
Our growing company is looking for a front desk manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for front desk manager
- Interviews, trains and schedules the Front Desk staff, conducts performance evaluations and corrective interviews as needed
- Assisting franchise owner and clinic administrator in setting and achieving membership and retail sales and profitability goals, and partnering with franchise owner to regularly monitor progress against goals
- Establishing and monitoring work schedules, performance evaluations, assisting with staff meetings, resolving concerns and disputes, disciplining employees, all associated recordkeeping
- Ability to create presentations using PowerPoint or similar programs desired
- Knowledge of basic office procedures, etiquette and discretion
- Learned knowledge of unit’s policies, procedures and programs
- Familiarity with department programs/curricula and ability to answer questions related to course offerings/student study plans
- Manage all aspects of the front desk at our main lodge
- Process reservations, check-in & check-outs
- Manage staff and schedules
Qualifications for front desk manager
- 2 Years of previous Front Desk Manager experience preferred
- Degree graduate in Hotel Management
- At least 5 years supervisory experience in Front Desk operations
- Excellent communication in English and Cantonese
- Knowledge of center city Philadelphia
- Minimum of two years experience at front desk with complete understanding of front office operations
4
Front Desk Manager Job Description
Job Description Example
Our company is searching for experienced candidates for the position of front desk manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for front desk manager
- Assisting operational manager and franchise owner in setting and achieving membership and retail sales and profitability goals and partnering with operational manager to regularly monitor progress against goals
- Establishing and monitoring staff work schedules and managing human resource functions, where assigned, including interviewing, hiring, training, performance evaluation, conducting staff meetings, resolving concerns and disputes, disciplining employees all associated recordkeeping
- Oversee reception duties including welcoming visitors, notifying employees of visitor and candidate arrivals, and managing inbound and outbound correspondence
- As Head Receptionist the position holder must have excellent customer care skills, good communication skills, organization skills, good management skills and strong team leadership
- You will be responsible for the recruitment, induction, ongoing training assessment and development of all Reception Staff in various office locations
- To coordinate all administration and operational procedures related to the day to day management of Reception area
- To set and maintain standards of professional conduct and customer care for all Reception Staff
- Ensure that all Reception and Operations Staff are fully trained in the procedures
- Manage and perform general administrative duties as assigned
- Keep a log and report any turned in found items in a Lost & Found sectioned area
Qualifications for front desk manager
- Due to the nature of the hospitality industry, may be required to work varying schedules to reflect the business needs of the hotel
- Hotel Management Experience preferred
- Bilingual is preferred, but not necessary
- Ability to lead a team of 5 or more employees
- Coordinate schedules and manage day-to-day operations of your department
- Minimum of 2-3 years’ experience in a similar role at an upscale hotel
5
Front Desk Manager Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of front desk manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for front desk manager
- Assisting Clinic Administrator in setting and achieving membership and retail sales and profitability goals and partnering with franchise owner to regularly monitor progress against goals
- Establishing and monitoring staff work schedules and managing human resource functions, where assigned, including interviewing, hiring, training, performance evaluation
- As a senior manager within the department you will support both the Assistant Front Office Manager and Front Office Manager and work with other managers and associates to successfully execute all front office operations including guest arrival and departure procedures
- Front Desk daily operations and supervision of related Front Office areas
- Guest Relations - all VIP’s
- Manager on Duty Functions
- Responsible for initial planning in the conference center
- Run end-of-day reports
- Coordinate guest arrivals working with building security and registration system
- Properly greet and handle visitors to the conference center/firm, following specific instructions provided by the host
Qualifications for front desk manager
- Ability to proofread basic documents
- Minimum of two years in Frond Desk Management, particularly related to Property Management and Vacation Rental
- Must work well with others and have a friendly disposition
- Ability to communicate both verbally and in writing with both guests and staff
- A minimum of five (5) years of experience in a 4 Diamond casino/hospitality environment in a management capacity overseeing multiple hotel operations departments or an equivalent combination of education and experience is required
- Preferred experience as a Hotel Manager of Hotel Operations, Rooms Executive, General Manager, or equivalent level