Financial Aid Specialist Job Description
Financial Aid Specialist Duties & Responsibilities
To write an effective financial aid specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included financial aid specialist job description templates that you can modify and use.
Sample responsibilities for this position include:
Financial Aid Specialist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Financial Aid Specialist
List any licenses or certifications required by the position: VA
Education for Financial Aid Specialist
Typically a job would require a certain level of education.
Employers hiring for the financial aid specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, The College, Business, Accounting, Communication, Finance, Business/Administration, Graduate, Associates, Technology
Skills for Financial Aid Specialist
Desired skills for financial aid specialist include:
Desired experience for financial aid specialist includes:
Financial Aid Specialist Examples
Financial Aid Specialist Job Description
- Follow established processes and procedures that streamline the awarding and delivery of the aid programs
- Review inbound and outbound calls and email correspondence by observing performance, techniques and application of procedures
- Provide feedback on uniform application of guidelines and procedures
- Provide recommendations on departmental policies and procedures to enhance service productivity
- Provide information to prospective and enrolled students regarding financial aid program requirements and procedures via inbound and outbound telephone calls and email
- Inputs data and ensures the accuracy of all information entered into the system
- Maintains quality standards for key compliance and processing areas
- Reviews individual staff output for accuracy and quality
- Reviews and provides feedback for procedural updates
- May assist training staff in classroom for review and feedback to learners
- Excellent communication skills with a broad variety of audiences
- Must be able to prioritize competing tasks and requests to maximize efficiency and minimize errors
- Identifies procedure gaps, trends in errors and provides feedback to training team
- Provides constructive feedback to processors via correction requests
- Responsible for quality improvement and control of financial aid processes
- Ensures best practices are followed in financial aid transactions
Financial Aid Specialist Job Description
- Performs process management audits to ensure effectiveness and efficacy of financial aid processes
- Provides one on one instruction for financial aid employees if necessary in concert with the financial aid managers
- Collaborates with internal auditing to insure compliance in regards to FERPA and Title IV
- Assist in determining budgetary recommendations and requirements for Educational Programs
- Represent Finance in budget meetings with TIP Educational Programs division
- Serves on a variety of financial aid committees
- Additional staff training as needed
- Represent the department at special events such as orientations, financial aid workshops, financial literacy workshops
- Act as a liaison between the Admissions/Student Support staff and the campus Financial Aid and Veteran Affairs office
- Ability to manage multiple functions associated with various degree programs simultaneously
- Minimum of 2 years’ experience in Financial Aid for higher education or related regulatory loan processing
- Specific expertise in processing financial aid in Verification and C-Codes (Aggregate/Eligibility/Overlapping Loans)
- A working knowledge of non-term processing
- Experience in processing in CampusVue or other student loan database required
- Ability to use Duke financial systems (SAP, Buy@Duke), Microsoft word processing, database & spreadsheet programs (Excel) is essential excellent communication skills
- Must be in good standing with the Department of Education
Financial Aid Specialist Job Description
- Evaluates student files for eligibility of federal, state, institutional, and private financial aid programs
- Communicate with students regarding student loans, grants, scholarships, Federal Work-Study, verification, special circumstances, unusual enrollment, and other financial aid issues
- Support training and professional development for new and experienced Admissions Counselors and Student Support Advisors on financial aid processes based on school and program requirements
- Work within the Financial Aid Systems and Application Processing Office
- Assist Manager with testing and implementing all upgrades/patches to enhance the Banner Financial Aid system
- Plan and develop training documents to give to Managers for staff training
- Implement all new related features as delivered by Ellucian
- Provide troubleshooting/problem solving to Financial Aid module and related software
- Assist Manager with New Aid Year Setup
- Interpret complex information and make evaluative determinations and recommendations
- Comfortable with basic web-editing tools
- Familiarity with hiring forms (I-9, tax)
- One (1) year of professional experience in different aspects of administration and business practices
- Bachelor’s degree in accounting, business, psychology or related field
- Experience with Veteran’s educational benefits and VA Once
- Associate’s degree and/or an equivalent combination of education and experience (Bachelor’s degree preferred)
Financial Aid Specialist Job Description
- Responsible for awarding the Federal Work Study Program (FWS) and the Federal Supplemental Educational Opportunity Grant (FSEOG) in the University system of record
- Verify and sustain absolute compliance with all regulatory and institutional policies and procedures through the development and maintenance of a Financial Aid Policy & Procedure Manual
- Collaborate with other college departments
- Collaborates and works with fellow admissions and financial aid specialists, admissions counselors, supervisor, and enrollment management leadership to achieve university enrollment objectives
- Initiates and develops relationships with prospective students, families, and community partners through phone calls, emails, mail and in person interactions
- Works collaboratively with academic units and services throughout the University to facilitate student support pertaining to financial aid education
- Monitors recruitment, enrollment, and financial aid trends in assigned territory
- Required to work either the May or December commencement day per calendar year
- Performs other duties related to job description as assigned by supervisor
- Provide exceptional financial aid customer service via multiple mediums (phone, email, chat), with a focus on single-source service
- Ability to document and track expenses
- High school diploma and at least 5 years of related work experience, or an equivalent combination of education and experience
- Self-starter with the ability to work and contribute in a team environment
- Ability to present a professional image in a formal and informal setting
- Ability to meet deadlines and complete projects accurately and on a timely basis
- Ability to apply critical thinking skills while performing multiple tasks with frequent interruptions
Financial Aid Specialist Job Description
- Manage and coordinate Federal Pell Grant processes that determine eligibility, monitoring PLEU (Pell Lifetime Eligibility), and maintaining awards in accordance with federal regulations
- Oversees the collection, management, and reporting of data in accordance with the federal and state regulations
- Participates in the development and implementation of data management systems and procedures, as appropriate
- Provide problem resolution to those customers or escalating highly unique or complex issues to the Regional Financial Aid Managers, as appropriate
- Process 1098T requests from students
- Resolve CampusNexus exceptions, as directed
- Process Return from Medical Leave requests
- Research why financial aid funds have not posted to student accounts and provide resolution
- Resolve rejected files (from 3rd party servicer) for inactive students received from the Refunds Team
- Provide telephone outreach to students as identified and directed by supervisor
- Attention to detail and ability to meet strict deadlines
- Ability to understand and perform complex oral and written instructions with little or no supervision
- Ability to perform detailed work rapidly and accurately
- Ability to plan, schedule, and manage projects, and assignments
- A minimum of an Associate’s Degree would be required
- Candidate must possess a minimum of 2 years of experience with a relational database