Field Applications Specialist Job Description
Field Applications Specialist Duties & Responsibilities
To write an effective field applications specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included field applications specialist job description templates that you can modify and use.
Sample responsibilities for this position include:
Field Applications Specialist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Field Applications Specialist
List any licenses or certifications required by the position: CA, MALDI, HTL, HT, MAS
Education for Field Applications Specialist
Typically a job would require a certain level of education.
Employers hiring for the field applications specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Life Sciences, Chemistry, Science, Medical Technology, Life Science, Technical, Mathematics, Biological Sciences, Biochemistry, Computer Science
Skills for Field Applications Specialist
Desired skills for field applications specialist include:
Desired experience for field applications specialist includes:
Field Applications Specialist Examples
Field Applications Specialist Job Description
- Conducts on-site customer training for customers for assigned instrumentation and applications
- Participates in new hire training/mentoring activities
- Pacific Biosciences is seeking a Field Applications Specialist, with a strong customer focus to support the SMRT™ sequencing workflow and its applications in the Nordics region of Europe
- The candidate will employ expertise in customer training, implementation and validation of SMRT™ sequencing, biological insight and bioinformatics
- The candidate will assess the customer’s experimental needs and implement training, experimental design, and analytical approaches as needed to ensure customer success
- The ability to communicate with customers both pre- and post-sales
- A key part of the role will be to work in close conjunction with the EMEA FAS team to share and implement best practices across the entire customer base
- Collaboration and coordination with local sales colleagues is essential to maximize consumables utilisation and effectiveness of the SMRT sequencing platform at the customer site
- The candidate will be working in a fast-paced environment, interacting with customers, other scientists and engineers from a wide variety of backgrounds
- The candidate is a partner to the customer in understanding and analysis of data derived through the use of a SMRT sequencing platform
- Supports the local Field Applications Support Specialists in defined territory
- Excellent interpersonal and presentation skills, Microsoft Office Suite proficient to include Microsoft Word, Excel and PowerPoint
- Ability to work in a field team environment, and must be customer focused with appropriate sensitivity and sense of urgency for customer issues
- Responsible for the Fermentation Technologies (FRT) business in their defined territory
- Lead the collection of customer's technical requirements, and translate into technical quotes
- Organize and set up product demonstrations and evaluations at customer sites, trade shows and meetings
Field Applications Specialist Job Description
- Be instrumental in the development, validation and implementation, and maintenance of scaled processes, that will enable entities to sequence/screen at a high throughput level
- Assist customers in the development and validation of the workflow process
- Continuously update scientific & technological knowledge for support of customers, concentrating on knowing and identifying current and novel applications which would benefit the success all customers
- Support existing and newly released products and applications, and aid in their introduction
- Continuously update both scientific and product knowledge for support of customers
- Communicate effectively within a team to enhance others knowledge and disseminate information
- Provide updates on new and revised products, technical updates and solutions to customers, providing suggestions for operational improvements
- Accountable in leading the application support for Single Use products – Bioreactors & Mixers connectivity solutions, and Filtration
- Plan the integration process
- Main responsible for the customer satisfaction for assigned systems, demonstrating proactive attitude and actions to optimise their performance and image
- Support internal business partners with FRT product portfolio
- Act as technical lead for customer review & approval of qualification documents (P&IDs, Functional Specifications, test protocols)
- This role may involve a significant travel in support of sales in North America
- Process automation and analysis software
- Willingness to travel within in region of responsibility
- Contribute to development of Application Specialist knowledge base, by sharing experiences, reports, ideas
Field Applications Specialist Job Description
- Implements and performs instrument training programs for customers and field sales force
- Develops and maintains in-depth application expertise on all supported products
- Provides technical customer support (e.g., installation, customer familiarization and training, application consulting, preventive maintenance, and remedial repair)
- Troubleshoots and analyzes data for customers to help optimize products and resolve instrument issues
- Provides field support for customers by utilizing available applications for installed instruments and working with Technical Support
- Manages sales field activities, with tactical advice from the Regional Sales Manager, by maintaining close communication with relevant customers and sales representatives
- Acts as an effective applications team member to the Field Service Engineers
- Initiates and organizes calls to Technical Service
- Decides scheduling of training and installations with advice from Field Sales Representatives, Regional Sales Manager and Supervisor
- Manages customer relations management data base with field sales
- Minimum of a Master’s degree, PhD Preferred in Bioinformatics, Statistics, or Life sciences
- System setup and workflow design
- Assistance with tender responses, user training and product demonstrations
- Liaison and assistance with third party companies
- Native Dutch or German language
- Valid driver’s license and willingness to travel, national and internationally
Field Applications Specialist Job Description
- Provides feedback to R&D divisions regarding application, hardware, and software features requested by customers and sales force
- Produces field resources such as training guides and application notes to customers and field sales force
- Produces own presentations and seminars to promote and support field sales
- Decides on best training program for customer
- Decides and organize training programs for sales reps, new training processes for the Field Application Specialist team, with advice from Regional Sales manager and Supervisor
- Coaches and leads other Field Application Specialists
- Helps in-house application notes
- Determines scope and questions on competency testing for the team
- Responsible for project coordination with regard to systems, analysis, design, and the delivery/implementation of systems
- Implements high level applications
- Demonstrated experience with conventional and nanoflow HPLC and electrospray mass spectrometry
- Excellent presentation skills, strong written and verbal communication skills, knowledge of customer support, the ability to communicate clearly and effectively to small and large groups and the ability to instill customer satisfaction
- Plays key role in developing new business and providing expertise in preparation of proposals and high level client presentations
- Integrates business knowledge in role , understanding products, services, programs, and goals of the business unit
- Master degree or equivalent in food science related field
- Excellent communication (verbal and written), interpersonal, and laboratory skills
Field Applications Specialist Job Description
- Provide in-house and on-site scientific application support & training support on brand products, thereby contributing substantially to customer satisfaction
- Completes product conversion installation, upgrades or patches and support as required
- Proactively engage with existing and prospective customers to promote the use of our technology and to be informed by their needs and experimental progress
- Assist customers in the development and validation of high dimensional mass cytometry panels and assist with experimental design
- Provide high quality sales support, engaging with customers to provide technical discussion, seminars, and demonstrations within an assigned territory
- Continuously update scientific, technological and product knowledge for support of customers
- Support existing and newly released products and applications
- Ability to execute experiments
- Make sure you have fun, are fully engaged and promise to have a life beyond “work”
- Solve customer escalations effectively and timely through in depth troubleshooting
- Full understanding of the sales process as promoted by Sales Division
- Understands overall industry, field, and customer needs
- Thorough knowledge of competitive products
- At least 2 years experience working in a food lab utilizing PCR and/or ELISA detection methods
- Experience using structured methodologies for the analysis and design of systems
- Bachelor's degree with a minimum combined experience of 4 years in laboratory / diagnostic instrumentation or other related field