Employee Benefits Account Manager Job Description
Employee benefits account manager
provides analysis and recommendations concerning client's existing coverages; Must be familiar with underwriting and actuarial analysis.
Employee Benefits Account Manager Duties & Responsibilities
To write an effective employee benefits account manager job description, begin by listing detailed duties, responsibilities and expectations. We have included employee benefits account manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Interprets Clients’ current coverage plan, identifies gaps and recommends opportunities to expand lines of coverage to supervisor/producer
Conducting employee and/or manager focus groups as needed with appropriate reporting to the client
Developing a thorough understanding of internal process, team member responsibilities and internal timelines so services can be accurately and effectively presented to the client
Coordinating and managing administrative activity on client accounts
Participating in client strategy meetings, renewal meetings, book of business reviews and any other meeting supporting client service delivery
Confirming and managing delivery of all client claims and plan financial reporting, providing appropriate commentary
Together with the Sales Executive review request for proposal and obtain any additional information that is needed from the broker and discuss with them the appropriate plan(s) to fit the client’s requests and review standard plan designs and generate accurate proposals
During implementation the account service consultant needs to understand the sold case parameters up front so they can be engaged as necessary throughout implementation (less so on smaller end of market)
Ensure always having high quality of data in Salesforce (CRM)
Organize current data into a format that can be used to market the account and may be used as summary of key information about prospect
Employee Benefits Account Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Employee Benefits Account Manager
List any licenses or certifications required by the position: HUB, SPD
Education for Employee Benefits Account Manager
Typically a job would require a certain level of education.
Employers hiring for the employee benefits account manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Education, Business, Technical, Graduate, Administration, Human Resources, Business/Administration, Management, Acting, Health Care Administration
Skills for Employee Benefits Account Manager
Desired skills for employee benefits account manager include:
Coverages and industry operations
Rating
Underwriting
Lines of coverage
Account management software helpful
Microsoft Office Suite
Carrier products and underwriting guidelines
Coverages and technology
Industry trends
Legislation
Desired experience for employee benefits account manager includes:
Strong excel and presentation skills preferred
Must have the ability to present complex issues/data with a high level of clarity and impact
Ability to evaluate, diagnose potential service problems and identify opportunities for Company products, services and/or solutions, communicating solutions to complex challenges to clients in a manner that can be easily understood and assessed by decision makers
Demonstrated working knowledge of health and welfare plans, including medical, dental, vision, STD, and LTD insurance with demonstrated ability to explain, apply and understand of analysis techniques, benefit plan design and employee benefit laws
Demonstrate industry experience
Seven (7) years of industry or related experience
Employee Benefits Account Manager Examples
1
Employee Benefits Account Manager Job Description
Job Description Example
Our growing company is looking to fill the role of employee benefits account manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for employee benefits account manager
- Stays current on regulations, Health Care Reform, and general insurance knowledge
- Ensures that client team handles client benefit inquiries and manages team to effectively service clients
- Responsible for acting as a liason between clients and insurance carriers or other vendors
- Responsible for preparing and managing all paperwork related to new and renewal submissions and delivering timely to the insurance carrier
- Provide the necessary customer service for assigned accounts, including processing daily mail, faxes, email and phone calls with customers and producers and insurance carriers
- Provides service for and respond to clients’ needs on complex and sophisticated accounts
- Perform clients contact via phone and email to develop and maintain rapport, anticipate clients’ needs, and modify clients’ insurance program as needed
- Accompany producers on new business and renewal presentations as requested
- Coordinates expirations with producer and/or account executive to obtain renewal and/or new business information
- Markets new and renewal business to appropriate carriers as needed or requested including preparing complete marketing submissions
Qualifications for employee benefits account manager
- Demonstrated understanding of insurance carrier administrative processes and procedures, with experience serving as an advocate for clients and/or employees in resolving administration and claims-related issues INDBBTINS
- Must have transportation to travel between offices, to event locations and other required destinations and must maintain a valid driver’s license
- Minimum of two (2) years of agency or insurance company experience
- Minimum of two (2) years of agency or insurance company experience preferred or completion of the agency's training program
- Appropriate active Life & Heath license required
- Typically has up to five (5) years of insurance experience in a customer service role
2
Employee Benefits Account Manager Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of employee benefits account manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for employee benefits account manager
- Develops positive client relationships by being a point of contact for assigned clients and by maintaining open lines of communication
- Work with producers on information necessary for coverage necessary for coverage desired
- Provide technical support to producer(s) benefit clients and to reach agency’s business goals
- Fosters and manages overall relationship with clients ensuring retention of self funding, Public Entity and large market book of business and high satisfaction
- Reacts, process, and follows up on new business
- Consults with clients using broad knowledge of health and welfare employee benefits
- Instills confidence with decision maker through direct and, at times, independent, interaction
- Manages client relationships with Account Executive/Sales involvement
- Coordinates client meetings and calls
- Involved with strategy discussions with Account Executive assistance
Qualifications for employee benefits account manager
- Maintains strong vendor relationships, while developing vendor negotiation skills
- Determines client specific needs and consistently demonstrates leadership through independent and proactive implementation of service model to achieve
- Ability to conduct presentation and speak to diverse groups
- Functional responsibilities require thorough knowledge of federal and state benefit laws and practices and duties performed with little to no supervision
- Current valid Life and Health licensure or ability to obtain within 90 days
- Experience with self-funded medical and pharmacy coverages for groups 1,000+ strongly desired
3
Employee Benefits Account Manager Job Description
Job Description Example
Our growing company is looking for an employee benefits account manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for employee benefits account manager
- Reviews agreements and/or documents such as employee booklets, carrier contracts
- Provides service assistance to Strategic Account Executives (SAE) and Sales Team including assisting with renewal process and renewal meetings as needed
- Manages workflow processes and projects efficiently and error free in order to meet client and renewal deadlines
- Reviews/submits renewal data for final decisions on rates
- Responds to day to day client needs, seeking quick resolve
- Maintains accurate and complete documentation of all processed client related transactions
- Coordinates Technology implementation with SAE
- Creates and maintains accurate and current client account management databases
- Reads contractual language and interprets the intent of same in order to properly advise clients
- Demonstrates strong knowledge of market products for comparison and application in all areas of health and welfare
Qualifications for employee benefits account manager
- Travel to various office and client locations may be required
- Insurance industry or Human Resource and benefit experience preferred
- Computer proficiency with, Outlook, Excel Spreadsheets, Word documents, Internet search and ability to learn Agency Management Systems
- This position requires a motivated, self-starter with the ability to take initiative, seek answers and share information
- Ability to take on special tasks and projects as time allows
- Ability to complete projects that require a high attention to detail
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Employee Benefits Account Manager Job Description
Job Description Example
Our growing company is looking for an employee benefits account manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for employee benefits account manager
- Manages multiple tasks and prioritizes work so that multiple client needs are met
- Understands and interprets compliance and state and federal legislative issues, ERISA, FMLA, ADA, COBRA, ACA (all that apply)
- Comprehends, interprets and explains Summary Plan Descriptions, SBCs, Plan Document filing requirements, and other client-related compliance materials
- Promotes timely resolution of client issues and provides daily customer service to accounts
- Provides EB Market Analyst team with criteria for RFPs (Requests for Proposals) and reviews presentation for bid
- Oversees the servicing of a designated book of business as relating to marketing, claims and administration with guidance and support
- Establishes, develops and maintains relationships with Clients, carriers and vendors
- Monitor and research market trends, carrier product offerings and information that will increase their knowledge of the insurance industry, our clients and market verticals
- Exercises discretion and independent judgment when providing related client guidance
- Plans for contingencies and demonstrates effective and timely decision making, using business knowledge and data to take appropriate risks
Qualifications for employee benefits account manager
- Must be an independent, critical thinker who is a self-starter and deadline driven
- Establishes priorities and organizes time efficiently to ensure that tasks are completed to meet or exceed deadlines
- Life, Health and Accident license required within 6 months of hire
- 3-5 years’ experience in the Employee Benefits Insurance Industry preferred
- Minimum of a Bachelor's Degree in a business related field and/or equivalent experience in the insurance industry
- At least 3 years of experience in the insurance industry, specifically in the employee benefits area is required
5
Employee Benefits Account Manager Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of employee benefits account manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for employee benefits account manager
- Manages delegation, accountability and eliminates barriers to enhance operational discipline and productivity
- Develops financial acumen through analysis, interpretation and presentation of data, to identify problems and solutions with guidance and support
- Conducts, creates, and interprets benefit benchmarking studies, design plan comparison reports
- Partners in the development and presentation of the plan and renewal terms to Client
- Conducts analysis of quotes and develops negotiation of markets
- Interprets and evaluates plan offerings to ensure adequate coverage for Clients’ identified risk tolerance
- Identifies new markets for submission and seeks quote requests
- Understands governmental compliance / regulations to educate Clients
- Committed to achieving individual and department performance goals
- Manages client insurance needs, provides advice and quotes, maintains client data
Qualifications for employee benefits account manager
- Minimum of 2 years Account Management experience required
- Minimum 2 years' Account Management experience required
- A minimum of 3-5 years’ experience in insurance, customer or financial services
- Bachelor’s degree in a business-related program preferred or equivalent education and/or experience
- Typically 3 - 5 years of Client services experience is required
- Ability to complete continuing education requirement as needed