EAP Counselor Job Description
EAP Counselor Duties & Responsibilities
To write an effective EAP counselor job description, begin by listing detailed duties, responsibilities and expectations. We have included EAP counselor job description templates that you can modify and use.
Sample responsibilities for this position include:
EAP Counselor Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for EAP Counselor
List any licenses or certifications required by the position: SAP
Education for EAP Counselor
Typically a job would require a certain level of education.
Employers hiring for the EAP counselor job most commonly would prefer for their future employee to have a relevant degree such as Master's and Associate Degree in Social Work, Counseling, Health, Psychology, Education, Human Services, Nursing, Graduate, Marriage and Family Therapy, Substance Abuse
Skills for EAP Counselor
Desired skills for EAP counselor include:
Desired experience for EAP counselor includes:
EAP Counselor Examples
EAP Counselor Job Description
- Initiating counseling referrals and providing certification for appropriate outpatient care
- Provides brief (short term) counseling (up to six sessions) on-site at client’s work site locations as assigned
- Utilizing counseling skills if a crisis call comes in
- Develop and present topic specific work-life/wellness programs for departments and corporate organizations
- Create linkages with counseling, treatment and other community resources
- Provides Substance Abuse Professional (SAP) services as required by DOT regulations for every ALL employee who tests positive for drugs or alcohol
- Recruit and onboard new onsite EAP counselors
- Monitor productivity and manage performance expectations
- Complete data analysis and reports to identify trends and opportunities for improvement
- Conduct telephonic screening, consultation, crisis intervention, triage and referrals for clients
- Minimum three years of healthcare experience in a behavioral health setting
- Requires full range of body motion including handling and lifting items weighting up to 50 pounds, manual and finger dexterity and eye-hand coordination
- Requires frequent and extensive data entry, standing, sitting and walking
- Ability to travel up to 25% of the time and a valid driver's license
- Three or more years experience in the EAP field
- Active, unrestricted mental health license in your state of residence (LCSW, LSW, LPC, LMFT)
EAP Counselor Job Description
- Collaborate with a team of highly skilled EA clinicians
- Conduct telephonic, in-person, on-line (chat) and video consultations with individual members
- Establish and maintain positive customer relations with Providers/Referral Agencies in order to facilitate referrals to benefit plan and non-benefit plan services when indicated
- Follow-up with the client, family and/or provider to ensure needs are met
- Conduct case management activities when indicated according to account specific guidelines
- Facilitate aftercare and discharge planning when /where indicated
- Conduct didactic presentations, work-site/supervisory consultations, work-site interventions and critical incident debriefing as required by client companies
- Establishes and maintains cooperative relationships with community agencies which may be helpful to clients
- Supervises follow-up/tracking of EAP/FAP clients
- Develops, implements and presents EAP/FAP and Mental Health related educational presentations for the purpose of training or informing large groups of people
- Experience in facilitating client positive behavioral change
- 1-3 years of EAP, Behavioral Health or Social Services experience is needed!
- Must be able to work required evening shift listed
- Must be able to work required overnight shift listed
- Must be able to work required afternoon shift listed
- Formulate accurate description of member’s clinical presentation in their individual clinical records and maintaining appropriate records, case notes, forms and reports database entries
EAP Counselor Job Description
- Serve on student consultation team as behavioral health expert for the purposes of risk assessment and to support employees impacted by students of concern
- Provides Corporate Leadership Training and Consultation
- Provides individual C-Suite Consultation and Coaching
- Manages supervisor mandated and SAP referrals
- Responds to critical incidents in the workplace
- Assists in client account management and retention
- Provides case management and HR consultation as needed
- Provides on-site services when requested including training
- Provides necessary paper records as scheduled and maintains timely records in EAP software system
- Identifies opportunities to expand business clients
- A Master’s degree in psychology, social work or related mental health field
- Must be able to work required evening shift listed and every other weekend
- Prior experience with face to face therapy
- Current, unrestricted license at the independent practice level in your state of residence
- Ability to work onsite daily in New Castle, DE
- Exp working in call center environment and technology preferred
EAP Counselor Job Description
- Fulfills on-call duties as needed
- Assists in miscellaneous other tasks as needed
- Providing telephonic Assistance to employees who are dealing with a variety of issues, including workplace stress, family issues, and mental health needs
- Assisting in the coordination of services with the provider
- Updating and making clinical notes in the care management database
- Collaborates, consults and coaches client company HR, Occupational Health, and management leadership including senior executives, security and legal at all levels to address organizational, behavioral, and performance concerns, identify options and develop appropriate strategic action plans
- Provides referrals to internal resources such as WorkLife , Legal and Financial Services Community Resources as appropriate
- Quotes and explains benefit coverage to members and to providers
- Use UHG computer based case management portals
- Ability to travel nationally up to 10% of the time, conducting presentations to client management groups
- 1-3 yrs experience including clinical and supervisory and or administrative role in EAP, BH or Soc Services arena
- Must reside in CA
- 2+ years experience in a behavioral health setting
- Ability to work onsite as needed in Round Rock, TX
- Ability to work onsite as needed in Allegan, MI
- Minimum two (2) years of experience directly applicable to the primary work is required
EAP Counselor Job Description
- Provides brief counseling on-site at site locations as assigned
- Provides consultation and trainings to worksite representatives regarding management of troubled employees and other human resource and wellness topics
- Assist with referrals for members needing ongoing/additional counseling services
- Consult, train, and assist corporate organization leaders regarding management of behavioral issues in the workplace
- Conduct EAP orientation, training, workshops and staff support activities
- Consult with supervisors, managers and organizational leaders on employee job performance impacted by personal issues
- Promote the availability of employee assistance services to employees, their household members and work organizations
- Create confidential activity reports, and identify trends for corporate organizations
- Consult as required with licensed peers and supervisor
- Follow-up with the client and/or provider to ensure needs are met
- Ability to work onsite as needed in Huntsville, AL
- Master’s degree in psychology, social work or related mental health field
- Must reside in Illinois
- Ability to work onsite in Lake Bluff/North Chicago area
- Ability to work onsite as needed in New Castle, DE
- Ability to work onsite as needed in Houston, TX