Database Support Job Description
Database Support Duties & Responsibilities
To write an effective database support job description, begin by listing detailed duties, responsibilities and expectations. We have included database support job description templates that you can modify and use.
Sample responsibilities for this position include:
Database Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Database Support
List any licenses or certifications required by the position: OCP, DBA, OCM, ITIL, SQL, MCT, MCDBA, MCSD, OCA, II
Education for Database Support
Typically a job would require a certain level of education.
Employers hiring for the database support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Engineering, Technical, Physics, Science, Math, Management Information Systems, Chemistry, Communication, Technology
Skills for Database Support
Desired skills for database support include:
Desired experience for database support includes:
Database Support Examples
Database Support Job Description
- Rman Backup & Recovery online | Offline | Archivelog backup
- Export & Import using exp/imp and oracle data pump
- Configuration of Oracle Net Services & Listener | Stop & Start of Listener
- Able to read and understand backup shell script
- Able to write Basic SQL statements
- Candidate must be willing to improve skill in Database Area
- Candidate must be willing to work for OnCall
- Self motivation and the ability to work under pressure
- A high level of professionalism and accuracy
- Coordinates and monitors troubleshooting to isolate and diagnose common system problems
- MSSQL server 2005/2008/2008R2 experience
- 3 or more years of progressive responsibilities in IT with two or more years of database experience, systems engineering, systems administration or other Technology Management-related expertise
- Demonstrated ability to perform incident and problem management
- Working knowledge of a relational database (Teradata, Oracle, SQL Server, PostGres) as a DBA, CDBA or developer
- Providing support of an Infrastructure or shared services environment
- Managing projects across functional areas
Database Support Job Description
- Creates temporary “work-around” for immediate customer issues where appropriate
- Documents and logs all contacts and actions into remedy per specified guidelines
- Excellent customer service skills, including the ability to deal calmly, positively, and professionally in tense or elevated situations and with upset or frustrated customers
- Ability to diagnose, troubleshoots, obtain results, provide solutions for a broad range of technical problems
- 2 years of experience in understanding of hardware for related systems and/or applications
- Ability to understand the global corporate picture
- Interpersonal Skills, specifically working with customers
- PC/Workstation skills including but not limited to proficiency in Microsoft Office, all Microsoft operating systems
- Complete working knowledge or major Internet browsers IE, Chrome, Firefox, and Safari, settings, cache clearing, reset
- Functional knowledge of smart phone’s and tables in reference to applications and mobile browsers
- Ability to provide 24/7 support as needed
- Demonstrated a concern for quality and customer satisfaction
- Working knowledge of a Teradata database environment
- Track record as highly motivated, self-directed and accountable for delivering results
- Continuous improvement philosophy and practice, making process improvement a priority while looking for and implementing changes that deliver improved performance
- Identifies innovative opportunities to do the right thing for the business
Database Support Job Description
- Some major database working knowledge (MS SQL, or Oracle)
- Scanning hardware, input device knowledge would be helpful
- Knowledge of ODBC and JDBC, to include the setup and configuration of the Microsoft ODBC manager and Oracle Java JRE/JVM
- TCP/IP working knowledge
- Assist with DBA Team and District reporting
- Customer interface, for our wide variety of customers
- With the team, help generate and provide recommendations into Technical Plans, that leverage new database DBMS features/capabilities and best practices
- Help maintain an effective, healthy and productive relationship with our CGI India DBA team partners
- Provide daily monitoring of incidents and requests with the client to ensure incidents and requests are handled in a timely and proper manner
- Work with CGI Service Delivery groups to improve and streamline ongoing IT service delivery to the client
- Understanding of Open Database Connectivity concepts
- Project Management - developing or contributing to a plan, looking for interdependencies, executing the plan and following up on tasks required of people outside the department
- Coordinate each GCD update with the business units who supply source data and with the bureau who execute the update
- Experience with online analytics systems such as Omniture, Coremetrics, Webtrends, Google Analytics would be advantageous
- Of hands-on technical working experience with administrating and optimizing
- Ability to train branch personnel to perform the SeaWatch task
Database Support Job Description
- Participating in RCA activities defined within their cluster
- Maintain an up-to-date and in-depth knowledge of new products released in the market for the given cluster
- Record daily activities according to standard scheduling and reporting practices
- Install, configure and maintain a variety of database technologies
- Automate processes via scripting
- Develop internal dashboards
- Enhance database security
- Create reports in Tableau for Database Capacity Planning
- Support Database consolidation strategy
- Automate Exadata administration tasks
- Direct Teradata, Green Plum or PostGres knowledge
- Associates or Bachelor's Degree or advanced level IT certification preferred
- OCP, ICCP CDMP, MSSDC Certification (A minimum of one is required)
- 5+ years as a SQL Server DBA using associated toolsets such as SQL Admin Studio, MVC, BI, SSRS
- EPIC experience a plus (Epic Claritry, Cogito)
- Experience managing the delivery of IT services to an “arms-length” client with minimum 5 years’ experience
Database Support Job Description
- Translation of area/division goals into performance objectives
- Delivery Management including oversight for project planning, resource identification and scheduling, control of costs and relationship management
- Support Delivery Leadership during critical customer escalations
- Participation in development and execution of Support Delivery Innovation initiatives
- Accountability for Operational Performance
- Execution of Organizational change/management initiatives
- Solution delivery coordination with other lines of businesses Support, Consulting, and Product Development
- Support after-hours critical incidents by troubleshooting and/or working with other internal or external teams to drive issues to resolution
- Create needed scripts for data-gather and analysis for production issues
- Slave Upgrades - Supports new and existing DPV upgrades and releases
- Software installation and testing
- Experience in the IT industry with preference for Database Administration production support services, occasionally involving some intermediate-level Project manager involvement, as well
- Experience in the IT industry with preference to the Telecom vertical
- The ideal candidate will be able to work independently with minimal day-to-day guidance, is able to pull together various groups within CGI and facilitate solutions to problems, and is able to champion client issues within a large CGI IT operations group
- A good, mid-level understanding of how networks, data centers, storage, databases, applications and servers work together as an integrated IT environment that enables the client to conduct their business
- Ability to understand technical documents that describe either existing or proposed IT scenarios for the client