Customer Development Manager Job Description
Customer development manager
provides fact based information to support strategic direction on products to Senior Management, Brand Managers, and Category Managers based on Market Research, Syndicated Data Analysis, Customer Point of Sale data and Competitive Intelligence.
Customer Development Manager Duties & Responsibilities
To write an effective customer development manager job description, begin by listing detailed duties, responsibilities and expectations. We have included customer development manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Manage and improve call center operating tools including PBC (Pure Cloud), knowledge management tool and Agent Desk Top for better efficiency and consumer satisfaction
Take ownership of the sales and marketing programs to achieve result based volume and profit objectives
Manage trade and budget plans to effectively delivery growth and profit
Ensure post-evaluation (through Direct Reports) of ALL promotions (results vs
Lead the translation of top - down customer targets into long term bottom up customer plans, incorporating customers' objectives and creating joint, "win-win" customer plans while managing the P&L
Delivering a positive gap versus Non-DRT
Delivering our Trading Strategy and Snacking Vision as appropriate
Managing Operations as required
Build and agree joint business plans to deliver the AC targets
Agree and manage Trade Terms to support the JBP and achieve AC targets
Customer Development Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Development Manager
List any licenses or certifications required by the position: PMP, DOT, FPX, PMI, AWS, CMA, CPA, IRP, PSC, PHR
Education for Customer Development Manager
Typically a job would require a certain level of education.
Employers hiring for the customer development manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Business, Marketing, Education, Business/Administration, Management, MBA, Graduate, Engineering, Associates, Technical
Skills for Customer Development Manager
Desired skills for customer development manager include:
Syndicated data helpful
Current materials
Methods
Financial and market intelligence tools and equipment
Market analysis
Policies and merchandising information to effectively serve dealers
Products
Tools
Competitive influences and risks within each account
Customer Development / Category Management function
Desired experience for customer development manager includes:
Travel and Driving are essential duties and function of this job
Having an enterprise view including understanding of supply chain, logistics, marketing
Create and execute account plans for assigned customer, based on J&J Way Key Account Sales Training model to achieve annual BP target and monthly sales target
Work with customers to identify needs and solutions that will result in improved operations greater loyalty and growth of J&J product line
Negotiate annual trading term
Coordinate promotions, Category projects and activities with J&J internal specialists and consultants to meet objectives of agreed upon annual business plan
Customer Development Manager Examples
1
Customer Development Manager Job Description
Job Description Example
Our company is looking to fill the role of customer development manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer development manager
- Utilizes internal/customer business systems to manage and maximize plans (i.e., LYNX and ISIS)
- Creates impactful, insights-based presentations in powerpoint in order to translate sales objectives into customer strategy and business plans around distribution, merchandising, promotion, and planogram placement
- Work with administrative resources to complete forms, contracts, customer templates
- Use computer applications including Excel, PowerPoint, and Word to build and maintain spreadsheets, presentations, communications
- Be an active and vocal member of the Sales team and contribute to the generation of ideas to deliver the sales strategy
- Design and deliver growth and improvement projects in customer information solutions in order to ensure maximum synergies and value for money
- Manage the overall delivery of projects to ensure adherence to appropriate methodology, budget policy, financial controls process and procedures
- Plan and coordinate a team of capable delivery resources to achieve optimal utilization of business outcomes
- Actively manage key internal and external relationships including the Transport Cluster to create an effective interface, share information, manage dependencies and align projects to deliver outcomes
- Establish strategic presence of the represented client brands across the store
Qualifications for customer development manager
- Business reviews professionally conducted with customers
- Budget control and effective resource allocation
- Work with Channel manager and trade marketers to ensure sales goals and objectives are efficiently met
- Create teamwork environment with Territory Manager, field sales and ASR
- Support Channel Manager in strategy, competitive analysis, product positioning and sales review
- Provide annual sales forecasting and monthly rolling forecasting
2
Customer Development Manager Job Description
Job Description Example
Our innovative and growing company is hiring for a customer development manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer development manager
- Lead automated operation in customer care including Voicebot, Chatbot and virtual agent
- Improve operation by providing analytical data to stakeholder
- Manage the development & deployment of newly designed systems
- Lead a team of 1-3 professionals including full-time and contracted employees
- Following sales call standards and orchestrating call coverage plans that meet the business needs of the client and retail customer
- Complete accurate and timely paperwork, reports, recaps, itineraries, timesheets, expense reports
- Partners with Brand Marketing, Finance, Consumer and Shopper Analytics and Customer Teams to develop national and channel-specific DSMP trade strategies and supporting customer trade investments
- Works with peers in Brand Marketing and Finance to develop annual customer volume and trade spending targets
- Works with Customer Teams and Sales Finance to co-develop and manage customer/channel specific trade plans making appropriate tactical adjustments where necessary
- Work with the VP, Sales to identify and execute against initiatives to drive towards sales targets
Qualifications for customer development manager
- Provide feedback to regional or global requests
- On-time billing and cash collection
- Prior Category Management experience required in addition to 3- 5 years of relevant industry experience (marketing, marketing research, sales)
- Associate or Bachelor's degree with course work in business and/or marketing or equivalent job related experiences is preferred
- 3 Years of industry related experience preferred
- Must be comfortable with "cold calling" and prospecting plans
3
Customer Development Manager Job Description
Job Description Example
Our company is growing rapidly and is hiring for a customer development manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer development manager
- Conducts customer specific analysis across portfolio of brands to identify key issues and opportunities to the plan and makes recommendations based on findings to drive improvement
- Co-leads the monthly volume and trade spending projection process with Brand Marketing, Sales Finance and Supply Chain providing customer specific insights
- To develop & maintain customer relationships across all key contacts to support the delivery of a mutual joint business plan and delivery of internal KPI's
- To create & develop business strategies that are based on market, channel, customer and shopper insight
- Take the lead on important initiatives
- Develop specific commercial propositions to include, JBP by format, performance review meetings, activity & NPD selling proposals
- To build and agree joint business plans with customers to support delivery of AFH AC Revenue targets
- To agree and manage Trade Terms with relevant customers
- To manage and maintain existing contracts with relevant customers
- To identify and develop new business with targeted operators
Qualifications for customer development manager
- Candidate will be driving while on company time
- Completed the EDRT RSS Certification Program
- To entice customer loyalty and long term retention
- At least 2-3 years of experience in Sales or Category within FMCG, working directly with the UK retail trade grocery, convenience, wholesale
- High level of energy, commitment and drive
- Associates or Bachelor's degree with course work in Business and or Marketing or equivalent work experience is required
4
Customer Development Manager Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of customer development manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer development manager
- To work closely with Category Development teams to deliver the Snacking Vision in customers(as appropriate)
- To work with Marketing teams to deliver great visibility for our brands in Vending machines across targeted environments
- To maintain and improve Sales Database and reports
- Work with T&L CDM to ensure the Business Development Managers are properly briefed to deliver agreed priorities in Merlin attractions
- To know the ethical and legal compliance responsibilities of the position
- Identify insights from post-evaluation analyses and incorporates learning into future customer/RE strategy
- Day to day operational leadership of the team, coordinating and managing the internal demand team across Sales, Category, Customer Marketing, Commercial Support, Demand Planning
- Creation and execution of customer plans that deliver company and customer objectives and advance category leadership
- Ensuring strong customer relationships and influence at customer head office to implement solutions throughout the chain that deliver mutually beneficial results for the customer and company
- Execution of all agreed to solutions with the customer to include accurate, timely forecasting, detailed follow through and efficient trade revenue optimisation to an agreed budget
Qualifications for customer development manager
- Be skillful at problem solving
- Cold calling skills and the ability to find new business, grow existing business
- Ability to learn financial concepts
- Succeed with minimal supervision
- Ability to adapt and multi-task
- Goal oriented and highly motivated person
5
Customer Development Manager Job Description
Job Description Example
Our innovative and growing company is hiring for a customer development manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer development manager
- Manage the relationship with internal bargaining unit employees including response to high profile grievances
- Responsible for staff selection and employee performance development
- Achieve success through empowering others and delegating responsibility to various lower levels of the organization
- Business managing
- Win-Win & Mutual Benefits Approaching
- Customer Negotiation
- Spending managing
- 5Ps Execution Managing
- Continuous Profitable/ Sustainable Growth Managing
- Resolving operational issues at head/regional offices or in-store
Qualifications for customer development manager
- Bachelor’s degree in Business, Sales and/or Marketing highly preferred
- Strong communication skills (oral and written) and fluent in English and French with above average presentation skills with ability to speak effectively before groups of employees, management and key trade accounts
- Demonstrate superior organizational and multi-tasking skills
- Ability to travel 40% of the time locally, travel and driving are essential duties of this job
- 8+ years of experience in consumer support or support operations, preferably in consumer technology companies
- Experienced and skilled at interpreting data