Customer Development Job Description
Customer development
provides accurate forecasts, customer, competitive and market intelligence to management and business leadership and to the account team.
Customer Development Duties & Responsibilities
To write an effective customer development job description, begin by listing detailed duties, responsibilities and expectations. We have included customer development job description templates that you can modify and use.
Sample responsibilities for this position include:
Assist with managing trade and budget plans to effectively delivery growth and profit
Entrepreneurial mindset (visionary) to develop, formulate, and drive strategies to meet identified account needs and objectives
Responsible to create strategy and communication within HBI functional areas in order to deliver improved results on measured shipment metrics (On time delivery, fill rates, transportation compliance)
Maintain process documents and calendars supporting all campaigns, partnerships and promotions, marketing calendars, production schedules, partnership documents, store communications
Individual needs to identify, develop and own new business relationships at Amazon in order to drive business outside our traditional channels
Responsible and accountable for all retailer P&L controllable items
Achieves sales objectives in existing assigned accounts including forecast, sales increase by key brands, Acuvue’s market share while growing the category
Sales Plan Development
Retail Execution
Manage the annual bottom up planning process including active support and analysis for key strategic customers providing ongoing feedback and presentation of customer plans and corporate risks and opportunities to headquarter functions
Customer Development Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Development
List any licenses or certifications required by the position: CPA, CMA, MBA, DOT, IRP, PSC, PMP, PM, ACCA, FPX
Education for Customer Development
Typically a job would require a certain level of education.
Employers hiring for the customer development job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Business, Marketing, MBA, Business/Administration, Education, Management, Graduate, Communications, Technology, Finance
Skills for Customer Development
Desired skills for customer development include:
Competitive influences and risks within each account
Syndicated data helpful
Current materials
Methods
Products
Financial and market intelligence tools and equipment
Market analysis
Policies and merchandising information to effectively serve dealers
Strategic account management
Tools
Desired experience for customer development includes:
Ability to analyse and interpret a broad range of trade and consumer’s data in order to develop and implement Trade Marketing activities and strategies
Bachelor’s degree in Business Administration, Economics, Industrial Engineering or a related field
Min 2 years of sales experience in a multinational company
Strong and confident communicator, able to articulate business requirements, collaborate with a diverse network of internal stakeholders and external providers
To manage a best in class eCRM program for NA Connected Home
To create a customer-centric digital direct communications program that will drive long term profitability for NA Connected Home
Customer Development Examples
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Customer Development Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of customer development. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer development
- Monitor sales and distribution performance, particularly for new products, and taking timely action to drive continuous improvement
- Work closely with the Category Planning teams to deliver the AC plans and share insights and recommendations to help shape the future
- Execute Seasonal Big Bets & NPD with the account to target
- Effectively manage all required Operations including Forecasting, Cash Collection, Ready to Sell and Pricing & Admin
- Work will our retailer contacts to initiate, setup, audit and analyze all tests that are generated from market place best practices
- Manage the day to day customer management responsibilities for kid’s basics sales
- Be responsible for retention and engagement of our growing member base
- Lead the development, execution and review of strategic, tactical and operational plans
- Steer initiatives across all stages of the customer lifecycle, across all communications platforms and channels (web and mobile store, apps, email, social media)
- Motivate, encourage and develop a team of six colleagues
Qualifications for customer development
- To establish customer referral programs
- To support new product launches by generating interest and purchase intent
- To foster a sense of community and passion for the Hive brand
- To drive a culture where customers are treated fairly and are properly informed
- Min 2 years of extensive experience in a multinational company
- Mobile to live in another city
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Customer Development Job Description
Job Description Example
Our company is growing rapidly and is hiring for a customer development. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer development
- Delivering on the spot feedback through live monitoring, call listening, and side by sides
- Holding weekly 1 on 1’s and team meetings
- Performance managing your team
- Being able to speak to their business
- Taking initiative to make decisions and act quickly
- Successfully executing new company rollouts
- Managing a fast-paced quickly changing environment with uncertainty
- Leading by example and being ready to jump on the phones if necessary
- Having a high aptitude and propensity for continuous self-improvement
- Turnkey campaign development and execution in the Western U.S. from conceptualization to close-out, including crafting customized written collateral to send to target clients and connecting with clients at multiple levels to generate new business opportunities
Qualifications for customer development
- Previous digital retail experience a plus, but not required
- 3-5 years of construction and/or distribution operations utility experience
- This position may require walking construction sites and excessive driving within the Nicor Gas territory
- This position supervises employees across the Nicor Gas territory
- This position requires after-hours duty supervision rotation
- Must be able to travel up to 20% of total time to key retail accounts
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Customer Development Job Description
Job Description Example
Our innovative and growing company is looking for a customer development. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer development
- Field inbound calls during high-volume time frames
- Delivering on the spot feedback through live monitoring, call listening, sitting with your direct reports
- Performance leading your team
- Leading a fast-paced quickly changing environment with uncertainty
- Identify opportunities (market, segment, category and channel) for GP with key national distribution customers that lead to value added and sustainable activations and drives business decisions
- Synthesize data from multiple sources into actionable insights that lead to development and execution of activation strategies and tactics
- Build standardized selling stories outlining insights, recommended actions, marketing needs and selling solutions that can be customized to specific business opportunities
- Develop customer specific marketing and merchandising including promotion plans
- Identify optimal assortment for customer to drive category growth and accelerate product innovation
- Lead resource with customers on their marketing, analytics and insights team
Qualifications for customer development
- Solid track record of leadership experience in Customer Development
- Team leader, understand how to manage, coach, motivate and steer teams of highly talented people
- Comfortable operating with both sides of the brain, you are as keen to work with numbers and metrics, as you are to think outside of the box and be creative
- Focused on constant innovation, systematic testing and optimization along the entire customer lifecycle
- Deep comprehension of customers’ value chain, language, business indicators, operations, financials and challenges
- Must posses good customer service and closing techniques skills
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Customer Development Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of customer development. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer development
- Creates demand for PIH products and services by raising their profile with customers
- Customer Shopper Marketing
- Translating sales strategies into specific operational sales objectives (e.g., pricing, distribution, share of shelf, volume, profitability, and market share) and other key performance indicators (KPIs) including gross to net, margin, forecast accuracy, account inventory levels, days sales outstanding, out of stocks, promotional performance)
- Regularly visit stores in order to identify areas of improvement
- Resolve operational issues at head/regional offices or in-store
- Lead development of 18-month rolling, joint, “win-win” business plans (baseline and promotions) covering sales, volume, and profitability at Product Planing Group/SKU level, and incorporating customers’ objectives and strategy
- Monitor compliance of 5P activity execution against established agreements/objectives and tracks interim performance of 5P activities to identify shortfalls/potential upsides against established objectives
- Identify causes of 5P activities’ underperformance, both internal and external factors
- Develop and pre-evaluate corrective action plans for 5P activities
- Conduct post-evaluation analysis based on activity details and compares results with pre-evaluation analysis, explaining any potential differences
Qualifications for customer development
- Bachelor’s/College Degree, Economics, Business Studies/Administration/Management, Marketing, Commerce, HRM or equivalent
- 2 year (s) of working experience in the related field is an advantage
- Bachelor’s degree or Master’s degree in Chemical Engineering, Polymer Engineering, or Plastics Engineering from a reputed college with minimum GPA 6.5 and above
- Minimum 3 years of sales experience (Telemarketing experience a plus)
- Strong computer skills and working knowledge of Microsoft Office (Word, Excel, Outlook)
- Positive attitude, strong customer service and respect!
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Customer Development Job Description
Job Description Example
Our growing company is hiring for a customer development. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer development
- Responsible for heading up natural gas system expansion into new communities or markets continued expansion among existing customers
- Identify and drive opportunities for growth through conversions utilizing a consultative sales approach, promoting the benefits of natural gas over other energy sources
- Achieve annual growth targets
- Develop and drive growth strategy for new business projects in unserved communities
- Develop, summarize, analyze and interpret monthly growth metrics for communication and presentation to senior leadership to drive growth strategy and key business decisions
- Work collaboratively with technical staff and other internal departments to ensure timely design and implementation of natural gas infrastructure projects while providing a superior customer experience though the sales and customer onboarding process
- Partner cross-functionally within the organization to optimize processes to effectively support sales efforts
- Review high cost project estimates on behalf of operating departments and approve in accordance with authorization approval policies
- Balance external stakeholder (customer, regulatory agency, permitting jurisdiction, ) needs with company goals and objectives to reach favorable resolution to stakeholder issues and/or concerns
- Maintain a thorough knowledge of the company’s terms and conditions, tariffs, rates, processes
Qualifications for customer development
- Team player, ability to manage work under stress
- Willing to be assigned anywhere in Luzon
- Flexible and Independent- must be willing to be developed in spite of experience
- Demonstrated interest in sustainability strategies, energy efficiency, and renewable energy and passion to serve others and make a difference
- Meet or exceed expectations through a metrics driven performance standard
- Direct sales experiences preferred