Customer Assistance Representative Job Description
Customer assistance representative
provides ability to explain to our customers our organization and its business processes, products and services so they understand our plans, offerings, and capabilities.
Customer Assistance Representative Duties & Responsibilities
To write an effective customer assistance representative job description, begin by listing detailed duties, responsibilities and expectations. We have included customer assistance representative job description templates that you can modify and use.
Sample responsibilities for this position include:
Monitor SAP CRM to ensure that items are entered in timely fashion
Coordinate customer inquiries or complaints with appropriate facility QA, manufacturing, or GBU contact
Coordinate product returns and applicable SAP and accounting entries
May assist with or perform customer pick-ups in a safe and courteous manner
Shake hands, make eye contact and greet all customers
Greet customers in a friendly and timely manner
May sell optional protection products, truck features and benefits, and additional equipment
Respond appropriately to all customer inquiries and calls
Establish and maintain centralized files
Provide support on special projects such as title registration, fleet maintenance, maintenance tracking on vehicles, turnback recording, , as required
Customer Assistance Representative Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Customer Assistance Representative
Typically a job would require a certain level of education.
Employers hiring for the customer assistance representative job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Associates, Education, Business, Secondary Education, Technical
Skills for Customer Assistance Representative
Desired skills for customer assistance representative include:
Any other Passenger Service System
Sabre
Days/extra hours/surcharges and optional coverages
Fuel services
Rental/return documents
Odyssey system
Our business and understand the functions of our various business areas
Ability to identify gaps is necessary
Basic computer programs and standard office equipment
General office practices
Desired experience for customer assistance representative includes:
Must be willing to work a temporary position that will last up to 90 days
Bachelor’s degree in technical discipline with minimum of (1) one year customer service experience OR mininmum (10) ten years' customer service experience in a business environment
Apart from religious observation, must be able to work part time 25 hours per week up to 90 days?
Must have 2 years of customer service and sales experience
Apart from religious observation, must be able to work one of the following schedules at the Fort Smith Airport for a total of around 25 hours per week primarily on Mondays and Fridays
Apart from religious observation, must be able to work a 25 hour work week including hours on Monday and Friday
Customer Assistance Representative Examples
1
Customer Assistance Representative Job Description
Job Description Example
Our company is looking for a customer assistance representative. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer assistance representative
- Must be living within 30 minutes of the Wilmington Train Station
- Requires at least 6 months customer service experience within the past 5 years
- Must be willing to work in our Englewood location
- Must be willing to work in our Venice location
- Must be willing to work in our Clark Road location in Sarasota
- Must be willing to accept an hourly pay of $11.55/hour
Qualifications for customer assistance representative
- Must be willing to work at our Fort Myers Beach location
- Must be able to work in our Marco Island Location
- Must be able to work a 25 hour weekday schedule including Monday and Friday
- Must have a valid driver's license with no more than 2 moving violations in the past 3 years
- Must have a valid drivers license for a minumum of 1 year, with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- Must have at least 1 year of face to face retail experience
2
Customer Assistance Representative Job Description
Job Description Example
Our company is searching for experienced candidates for the position of customer assistance representative. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer assistance representative
- Working knowledge of personal computer, internet and competent keyboarding skills to accurately and efficiently complete daily work assignments
- Ability to read a map and provide clear directions
- Ability to work weekends, overtime and/or holidays as necessitated by business and/or weather conditions
- Apart from religious observation, must be able to work a flexible 25 hour per week schedule
- This is a part time position, not to exceed 29 hours/week
- Must be willing to work in the Jacksonville Airport
Qualifications for customer assistance representative
- Apart from religious observation, must be able to work Monday-Friday 7AM-12PM at the Enterprise Emporia location
- Must have a valid drivers license for at least one year with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- Apart from religious observation, must be able to work a flexible work schedule to include Sunday, Tuesday, Thursday & Saturday 7am-6pm
- Must Have two years of college experience OR two years of customer service experience
- Apart from religious observation, must be able to work 30-39 hours per week including weekends and holidays
- Two (2) to five (5) years of customer service experience
3
Customer Assistance Representative Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of customer assistance representative. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer assistance representative
- Sunday, Monday, Tuesday, Friday, and Saturday 3p-12a (Off Wednesday and Thursday)
- Rising Junior in college preferred
- Must have at least 6 months prior customer service, sales, retail or administrative support experience
- Must be able to work at the 9616 Parkside Dr location in Knoxville
- Must be able to work at the 2148 CHAPMAN RD location in Chattanooga
- Must be able to work at the 3631 Bristol Highway office in Johnson City
Qualifications for customer assistance representative
- Must be willing to work in Lake city
- Apart from religious observation, must be able to work up to 40 hours per week within our operating hours
- Apart from religious observation, must be able to work a flexible schedule including weekends
- Must have no alcohol or drug related conviction on driving record within the last 5 years
- Sunday- Thursday 3p-12a (Off Friday and Saturday)
- Sunday, Tuesday, Thursday, Friday, Saturday 10a-8p and or 12p-10p (Off Monday and Wednesday)
4
Customer Assistance Representative Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of customer assistance representative. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer assistance representative
- Apart from religious observation, must be able to work a full time schedule (25 hours/week)
- Apart from religious observation, must be able to work Monday-Friday 7AM-12PM at the Enterprise Hays, KS location
- Must be able ot work at the Airport in Reno, NV
- Must be able to work outdoors for long periods of time
- Must be able to work at the Airport in Reno, NV
- Must have 6 months of prior face to face customer service work experience
Qualifications for customer assistance representative
- Apart from religious observation, must be able to work a part time schedule (25 hours/week)
- Must have at least 6 months customer service retail or administrative support experience
- Must have at least 6 months experience working in a fast-paced environment
- Apart from religious observation, must be able to work a flexible work schedule to include Sunday, Thursday, Friday & Saturday 7am-6pm
- Must accept the starting pay of $13.50/hour
- High School diploma or GED or international equivalent
5
Customer Assistance Representative Job Description
Job Description Example
Our company is growing rapidly and is looking for a customer assistance representative. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer assistance representative
- Must be able to work from late November to late April
- Apart from religious observation, must be able to work a flexible schedule
- No drug, alcohol, negligent or reckless incidents on driving record in the past 5 years
- Must have at least 6 months prior related experience (customer service, retail ,sales experience, ) OR currently enrolled in post-secondary schooling (college, university)
- Working in a fast pace environmen
- Accepting, checking and tagging customers’ baggage at kiosks
Qualifications for customer assistance representative
- Must have basic computer skills knowledge
- Compensation for this position is $12.00/hr
- Apart from religious observation, must be able to work 25 hours per week within the business hours of Tuesday - Friday 8a-6p & Saturday 9a-12p
- Apart from religious observation, must be able to work 25 hours a week
- Must be willing to being work in late November and work through late April
- Must be willing to start work in late November and work through late April