Customer Category Manager Job Description
Customer Category Manager Duties & Responsibilities
To write an effective customer category manager job description, begin by listing detailed duties, responsibilities and expectations. We have included customer category manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Customer Category Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Category Manager
List any licenses or certifications required by the position: TPM
Education for Customer Category Manager
Typically a job would require a certain level of education.
Employers hiring for the customer category manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Business, Education, Marketing, MBA, Finance, Engineering, Liberal Arts, Management, Business/Administration, Accounting
Skills for Customer Category Manager
Desired skills for customer category manager include:
Desired experience for customer category manager includes:
Customer Category Manager Examples
Customer Category Manager Job Description
- Lead the Category Management team and the development and implementation of the Category Strategy in the UKI
- Lead Category presentations on line reviews for key customers
- Support in the development of the Overall Category and POB vision, ensuring that it is relevant for various Customers
- Build a broad contact matrix with our customers which will assist in the delivery of the Category initiatives, MDLZ POB vision and Perfect Store key metrics
- Lead base business and “multi-category” snacking with key customers
- Develop insight-driven Impulse Solutions to increase participation of Shoppers in priority occasions / categories to deliver Category Growth
- Lead the creation of an industry leading Category Vision and identify key value drivers using consumer, shopper and market insights
- Own and drive the benefits of a category mindset internally, through informal and formal training interventions
- Lead the creation of channel and format strategies to unlock category growth in new retail environments including e-commerce
- Ensure effective alignment between category, brand and commercial teams to enable plans to be successfully executed into the market
- Build trust, credibility and thought leadership with our customers and develop a broad and deep network of relationships within the trade to unlock growth
- Contribute to the development and implementation of the POB Vision (space, range, location, distribution) for small stores managing MDLZ AC aspirations
- Work with the convenience team to deliver clear insights to educate the sales teams
- Be the Voice of the Customer Internally to drive Thought Leadership from the external market back into the business to influence & shape an agenda fit for the convenience channel
- Litmus / Nielsen database or similar large retailer EPOS data
- Experience of delivering results through others
Customer Category Manager Job Description
- Deliver the Customer Category framework, managing any trade-offs within the framework
- Deliver improved category promotional effectiveness and profitability by creating guidelines & changes using OPSO analysis
- Set customer targets within category
- Category leadership with customers
- Driving growth and relevance in our customers will in turn offer the opportunity to grow the base for our MDLZ Category
- Support in the development of the Overall Category vision and combine it with the picture of success, ensuring that it is relevant for various Customers
- Build a broad contact matrix with our customers which will assist in the delivery of the Category initiatives, MDLZ Picture of success
- Category experts in our customers
- Equip the KAMs with the “Channel/ Category Vision” which will enable them to have ongoing conversations with our customers that will aid in their development and framing of their Joint business plans
- Manage Operating Costs, trade funds to develop effective and efficient merchandising
- 5-years experience in either FMCG, Top ten national retailer or client facing in blue chip data provider (eg
- Strong knowledge and expertise of eCommerce merchandising, management and digital marketing required
- Have an unquestioned customer focus & bring to life our Snacking Vision our UK Trading Strategy
- Strong experience in end-to-end purchasing process management, particularly across indirect categories
- A successful individual will demonstrate exceptional skill in critical thinking and communication, high level of data analysis, problem solving and analytical reasoning
- Lead, develop and manage the 'executive' resources to ensure timely and accurate support across the team
Customer Category Manager Job Description
- Co-lead on a rigorous post evaluation process to validate in store activations using growth and ROI assumptions
- Support and help to validate the shape of the AC planning assumptions for key customers
- Be the voice of channel and customers for the business when working on Snacking initiatives
- Manage Trade Terms sales driver’s scorecard for customers & define opportunities for additional investment
- Responsible for developing and fostering the business relationship with the customer replenishment managers
- Works to influence customer's perception of Clorox's capabilities through routine interaction with customer operational teams
- Identifies and help leads cost saving and process improvement projects
- Identify and influence customer sales team process improvements
- Manage trade funds to develop effective and efficient merchandising
- Responsible for bringing the “Snacking Vision” to life in Customer and create a growth Agenda and Plan and establish MDLZ as the Impulse / Snacking partner of choice with our Customers
- Influencing skills –you need to be a commercial operator who knows how to get things done in customers, has an in depth understanding of their business strategies, operating practices, culture and customers
- Strategic & Analytical thinking – You can set out a vision, inspire others to get behind it and foster commitment through head and heart (data, evidence and insight)
- Fluent Swedish and English, written and spoken
- Knowledge of the Swedish market and previous experience working with retailers in the country
- Previous exposure to an international environment
- Ability to communicate (verbal and written) at Senior corporate levels
Customer Category Manager Job Description
- Build permanent distribution on designated products to include Plan-O-Gram recommendations and category review
- Lead the implementation of the POB Vision (Space, Range, Location, Distribution) for all of our Customers ensuring the picture of success for In Store / Depot is executed
- Execute our Perfect Store / Right Store (Space, Range & Distribution) Targets
- Be the Voice of the Customer Internally to drive Thought Leadership from the External Market back into the Business to influence & shape the Agenda
- Liase with CMI, data agencies and global teams to develop best in class insights and develop a plan for these to be shared externally to drive and influence retailer strategies
- Lead customer and channel strategy, understanding the most important channels and customers for growth now and in the future, and incorporate this into plans and targets
- Ensure JBPs align with overall commercial strategy and are tailored to demonstrate an understanding of customer strategy
- Lead revenue management plans (levers 3-5)
- Lead the implementation of competitive, channel level promotional guidelines that are within framework
- Your Personal Power!At BCS we want you to bring your ideas,your motivation and desireto succeed! This part of the role is up to you to complete
- Must be well versed in all Portfolio Plus functions and capabilities or similar system
- Ability to quickly develop skill set needed to work on and understand advanced reconciliation tools and processes
- Advanced knowledge of Business Warehouse, SAP, MS Excel, Word, Outlook, and PowerPoint to perform daily job functions
- Comfortable presenting at senior manager level and to groups of people
- Working knowledge of Strategic and Situational Leadership Model
- Knowledge of customer supply chain models, logistics and use of platforms in the supply chain
Customer Category Manager Job Description
- A key measure of success is the development of long term category partnerships with retailer leveraging deep consumer, category, and customer understanding, while gaining cooperation with all relevant stakeholders and the sales team
- Develop category presentations that support Sales efforts to maintain and acquire new customers using Syndicated Data (Nielsen)
- Provide category management insights and actionable recommendations that drive category growth for the customer
- The Customer Category Manager is a key partner and supporter to the sales team, focused on the successful planning and execution of MAPS (merchandising, assortment, pricing and shelving) across customers with a strong ability to inspire and to driving revenue and profit for the business, while helping achieve our goal of becoming the Customer's most valued and relevant private brand supplier
- Develop monthly reviews of specific category and customer performance to senior leadership and sales team on a quarterly basis
- Manage the customer category review process
- Align with Nut Butter and Fruit & Nut category team to close joint opportunities for key customer growth
- Provide training to sales team on category performance and trends
- Serve as a back-up to the Nut Butter and Fruit & Nut Category Manager for vacation time and peak project loads
- Support the development and ownership of growth success models for the franchises, sourcing and leveraging supporting evidence from relevant markets behind key drivers recommendations
- Ability to effectively lead in a matrix organization
- A minimum of 5 years experience in a customer facing, field-based role
- Siebel & BW user
- Bachelor's Degree is Required (Accounting/Finance, Marketing, Business Admin, Computer Science, Logistics, or Liberal Arts)
- Minimum of 5 years sales experience with an excellent understanding of business processes, systems, operational forecasting experience and analyzing consumer trends
- 2-3 years of customer facing experience or internal Supply Chain relevant experience with strong analytical background