Corporate Travel Consultant Job Description
Corporate travel consultant
provides full spectrum of travel consultancy services to clients include flight, hotel, car reservations or other travel arrangement.
Corporate Travel Consultant Duties & Responsibilities
To write an effective corporate travel consultant job description, begin by listing detailed duties, responsibilities and expectations. We have included corporate travel consultant job description templates that you can modify and use.
Sample responsibilities for this position include:
Aspirations to learn and grow w/in the travel industry and personal experience travelling for leisure, school, or business
Act as the first point of contact for our customers regarding all travel related inquiries
Research and solve issues, providing priority wait-listing, preferred seat selection and upgrade management as needed
Recommend alternate routes, lowest available fares, booking class, exchange rates and travel products/services
Assist in booking highly complex multiple leg international itineraries, prepare thorough trip itineraries by using preferred vendors
Effectively use computer systems and tools to ensure consistency and adherence to processes and procedures
Experience with Sabre and Microsoft Office
Ability to assist and coach customers on the online booking tool
Excellent interpersonal skills the ability to provide a highly professional, yet personal service to all customers through every interactionCapable of prioritizing, multi-tasking and handling high volume requests effectively
Ability to work independently, flexibility to work varying shifts
Corporate Travel Consultant Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Corporate Travel Consultant
List any licenses or certifications required by the position: IATA
Education for Corporate Travel Consultant
Typically a job would require a certain level of education.
Employers hiring for the corporate travel consultant job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Tourism, Associates, Management, Education, Travel & Tourism, Graduate
Skills for Corporate Travel Consultant
Desired skills for corporate travel consultant include:
Travel industry
State of the various travel industries supported
Policies
Procedures and processes
Travel industry systems
Fares and markets
Hotel and car rentals
International airline
Internet search processes
Spreadsheets and email software
Desired experience for corporate travel consultant includes:
Handle inbound and outbound calls consistently meeting and maintaining department standards and goals
Remains informed of all airline rules and regulations and current affairs
Ensure the client is offered the best solution for their needs fares, insurance, visa's
Have persistence and tenacity
Challenge themselves to better serve customers
Have a strong entrepreneurial spirit, treating the business as their own
Corporate Travel Consultant Examples
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Corporate Travel Consultant Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of corporate travel consultant. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for corporate travel consultant
- Exceptional communication skills including the ability to listen and empathize to anyone in any situation
- Ability to analyze a customer based on history and make relevant offers
- Excellent ability to maintain composure with customer while striving toward superior customer service
- Effective questioning and listening
- Act as a liaison, provide product/services information and resolve any emerging problems that our customers might face
- Have a customer orientation and ability to adapt/respond to different types of characters
- Establish and develop relationships with customers and co-workers
- Booking flights, hotels, trains, cars for VIP Customers
- Multiple pre booking for VIP customers
- Waiting list
Qualifications for corporate travel consultant
- Reminders to PA
- Daily follow up
- VIP Profile
- Registration to Loyalty program, book and issue Miles tickets
- Flight tracking to follow the traveler
- Private booking for VIP’s Family members
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Corporate Travel Consultant Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of corporate travel consultant. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for corporate travel consultant
- Ensure the control and monitoring of VIP bookings
- Respect VIP processes implemented by the Team leader
- Identify claims/issues and take the lead to find a solution and ensure a good communication with PA and/or VIP
- Inform PA and/or VIP concerning VISA requirement
- Obtain the company mandated 52 hours per year of training with Expeditors related classes and/or industry classes and seminars to remain current of travel trends
- Your will create the offer, and make sure all involved suppliers deliver offers quickly
- You will provide support to our corporate customers and suppliers, building and maintaining excellent client relations
- You will research and solve problems related to reservations, providing priority wait-listing, preferred seat selection and upgrade management as requested by customers
- You will make recommendations regarding efficient and alternate routes, lowest available fares, booking classes, exchange rates and travel products and services
- You may also follow up on customer service issues and find resolutions and may assist with visa and/or passport processing, voids, refunds, exchanges and split ticketing
Qualifications for corporate travel consultant
- We believe in the Scientific Method
- We act as One Team
- Available to work Tuesday to Saturday, 8am to 6pm AEDT
- Minimum of two (2) + years active Travel Consultant experience or recent travel school graduates
- Last but not least you will liaise with client corporations and contracted and preferred suppliers to find good solutions for both sides
- Provide consultative multi-country/multi-carrier routings for best fares and preferred carrier usage
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Corporate Travel Consultant Job Description
Job Description Example
Our company is looking to fill the role of corporate travel consultant. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for corporate travel consultant
- Ensure optimum customer service while coordinating client travel policy responsibilities
- Can fulfill basic requests regarding necessary regulations (DOT, TSA, passports, visas)
- Prepare thorough trip itineraries as requested by individual travelers using preferred vendors
- Provide multi-media and technical support
- Research all client needs to the fullest extent and counsel appropriately
- User help desk – HRG products
- Exceptional Sabre skills
- Must have the ability to effectively multi-task while maintaining professional rapport with corporate clients
- Candidates should possess decisive and successful problem solving skills
- Consistently provide the highest level of customer service and integrity
Qualifications for corporate travel consultant
- Minimum 2 years' relevant work experience in Corporate Travel for day shift, at least 5 years' experience in Travel for night shift
- Excellent knowledge of GDS system is a MUST
- Minimum 2 years' relevant work experience in Corporate Travel for day shift, at least 5 years' experience in Travel for night shift (home based)
- College graduate (Associate at minimum preferred)
- We are Transparent
- GDS system experience is REQUIRED
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Corporate Travel Consultant Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of corporate travel consultant. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for corporate travel consultant
- Serve as a customer liaison between clients and contracted and preferred suppliers
- Minimum of 5 + years active Travel Consultant experience in the past 2 years
- Must be able to take direction and work well in a team atmosphere independently in the absence of supervision
- Managing bookings for air, hotel and car hire organising transfers, travel insurance and visas for business travellers
- Previous business/corporate travel experience preferred
- A good, recent working knowledge of Sabre/GDS to include fares and ticketing - this is a must-have
- Fares and Ticketing expertise - ideally with certification too
- A warm and friendly telephone manner, to inspire confidence and build rapport
- Transacting all clients travel requirements (domestic and international), in a timely, accurate, friendly and helpful manner in accordance with minimum standards - including international and domestic airfares
- You will consistently provide the highest level of customer service and integrity
Qualifications for corporate travel consultant
- GDS system experience is REQUIRED (SABRE, Apollo, or Amadeus)
- Designated home office space REQUIRED
- RESIDENCE IN THE UNITED STATES REQUIRED
- Minimum of 2 years Sabre GDS experience
- Personal Windows-based computer with monitor, speakers and anti-virus software
- Experience with GDS systems, ability to read, define and apply fare rules, taxes and hub utilization
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Corporate Travel Consultant Job Description
Job Description Example
Our growing company is hiring for a corporate travel consultant. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for corporate travel consultant
- You will adhere to company service guidelines, promote and sell corporate-contracts and preferred suppliers
- You will effectively use all technology systems and tools to ensure consistency and adherence to processes and procedures
- You will research and solve problems related to reservations
- You will use proper documentation for each call or email
- You will make recommendations to clients, , efficient and alternate routes, lowest available fares, booking class, exchange rates, and travel products and services
- You will serve as a customer liaison between clients and contracted/preferred suppliers
- Monitor and manage email air folder and GDS queues for program
- Appropriately responds to customers inquiries
- Seeks assistance from others for the resolution as appropriate
- Offers suggestions to the customer and anticipates needs
Qualifications for corporate travel consultant
- Meeting Planner Experience preferred
- Experience with meeting planner tools a plus
- Strong time management and organisational skills including multi-tasking and prioritization of workloads, the ability to follow through on commitments to both customers and to the organisation
- Canadian residency REQUIRED
- Minimum 2 years strong international reservations experience
- Experience in a corporate online support center and/or corporate travel consultant experience