Travel Agent Job Description
Travel agent
provides and track meeting planning services for both domestic and international functions and events.
Travel Agent Duties & Responsibilities
To write an effective travel agent job description, begin by listing detailed duties, responsibilities and expectations. We have included travel agent job description templates that you can modify and use.
Sample responsibilities for this position include:
And you’ll become proficient using our technology to process bookings and ensure our clients have accurate and complete documentation to travel
Operates within detailed procedures under constant/close supervision
Follow company procedures, guidelines and standards in the areas of customer service, building Passenger Name Records (PNRs) and profiles, ticketing, utilization of front room Sabre Computer Reservations System (CRS) productivity, attendance, accuracy of work, invoicing
Providing our clients the best travel package deals
Assisting clients with reservations, transfers and changes
Responding to client’s questions, concerns and billing inquiries with the highest degree of professionalism
Understand the unique challenges and tremendous opportunities associated with a rapidly growing fast-paced, entrepreneurial environment, with the ability to deal with ambiguity but equally the freedom to explore and innovate
Manage a continuously evolving sets of priorities when everything (really-everything!) is important
Be vocal with idea generation
You’ll be learning how to reserve various types of travel for our corporate clients
Travel Agent Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Travel Agent
List any licenses or certifications required by the position: TICO, GDS, CTC
Education for Travel Agent
Typically a job would require a certain level of education.
Employers hiring for the travel agent job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in General Education, Associates, Education, Business, Tourism, Hospitality, Communication, Marketing, Business/Administration, Design
Skills for Travel Agent
Desired skills for travel agent include:
Domestic and international travel trends
Evolving travel industry
U.S. and international geography
AAA policies
Procedures
Products and services
Technology
Automated airline reservation system
Geography and World events
Ticketing procedures
Desired experience for travel agent includes:
You’ll receive and answer emails and take telephone enquiries
You’ll be part of a successful team and will be coached by our many travel experts by our Travel Academy trainers
You’ll have a clear speaking voice and will be comfortable using the telephone
You’ll have keyboarding skills and ideally have used Microsoft Outlook, Word and Excel
GCSE qualification in English and Maths, grade C or above interest in Geography and a basic geographical understanding
And it’s important that you understand attention to detail so that we can get things right for our clients each and every time they travel
Travel Agent Examples
1
Travel Agent Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of travel agent. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for travel agent
- Responsible for the successful completion of travel arrangements within CWT and client guidelines, meeting the standards of excellent customer service
- Active participant in formal in house training class for up to 12 weeks and/or on the job training learning the reservation process, computer reservation system (CRS), customer service standards and the account specifics
- Learning to apply the customer service, computer reservation system (CRS), and specific account standards after completing in house training class, utilizing resources available to them
- Follow Training guidelines
- Creates domestic reservations for clients to include air, hotel, rail, and ground transportation
- Supports accounts
- Receives direction and supervision from a range of positions, including but limited to the training liaison, training manager, lead travel counselor, supervisor and/or manager
- Interacts with traveler or travel arranger, and provides 1st level of support for customer service and technical issues
- Booking travel requirements - to include air, hotel, rail and car hire - both within the UK, Europe and further afield
- Being aware of their travel budgets and offering advice on the best deals available
Qualifications for travel agent
- You will strengthen the CWT brand
- Ticketing and researching ticketing problems
- Quality control of ticketing and reservations
- Research and obtain competitive rates, utilizing knowledge of preferred vendor programs
- Perform accounting and financial duties including invoicing and cost allocations
- 40 hour work week, some overtime may be required
2
Travel Agent Job Description
Job Description Example
Our company is growing rapidly and is hiring for a travel agent. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for travel agent
- Ticketing reservations and making any necessary changes and amendments as plans change or are cancelled
- Delivering first-class customer service each and every time you answer a call or email
- Previous travel industry experience - this might be flight centre/low cost fares or leisure/retail/tour ops
- A good working knowledge of GDS/CRS - ideally Sabre
- Fares and Ticketing knowledge- we offer a route to formal certification if needed
- A welcoming telephone manner - a clear and confident command of English is essential
- Good worldwide geography and keen attention to detail
- Familiarity with and, with minimal assistance, capable of utilizing ARC Agent's Handbook and standard travel reference material for airline, rail, hotel/resort, information to efficiently and effectively accommodate Agency clients
- Utilize GDS to research and secure reservations
- Utilize ARC Agent’s Handbook and standard travel reference material for airline, rail, and hotel/resort
Qualifications for travel agent
- You need to be able to lift and move travel stock and other materials (up to 25lbs)
- You must be available to work most Saturdays and some evenings to support goal achievement
- You need to be able to pass comprehensive criminal background check and thorough hair sample drug screening
- We prefer candidates with at least 2 years of successful retail sales or banking experience or a leisure travel agency background within a goal orientated environment
- We prepare all of our Travel Agent Trainees for their new role by ensuring their successful completion of our Travel Agents Trainee program which requires some travel for training
- Our Agents are more likely to succeed if they are proficient with various internet search engines, Microsoft Office and the ability to quickly transition from one vendor system to another while typing at least 30WPM
3
Travel Agent Job Description
Job Description Example
Our growing company is looking to fill the role of travel agent. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for travel agent
- And services
- Handle changes to travel itineraries as needed (flights, cars)
- Booking all travel requirements for our business travel clients
- Handling any amendments, cancellations and schedule changes as they arise
- Delivering exceptional customer service for each and every client
- Making professional and accurate business travel arrangements for our corporate accounts including air, car, hotel, and ground transportation reservations, familiar with domestic and international travel
- Providing solutions to travel related problems clients may have experienced with arrangements during after-hours or emergency situations
- Sales skills - You'll have that edge when it comes to sales and understanding how to provide amazing customer service
- Travel experience - You'll be a globe trotter who has an incurable case of the travel bug, demonstrated of course by having visited a variety of overseas destinations
- Academic achievements - You'll have been a high flyer with academic accomplishments
Qualifications for travel agent
- Monitor unused tickets for refund and exchange purposes
- Qualify traveler’s pre-trip approval and departmental reporting conditions
- Work with Aviation and Fleet Lead to schedule company jet and fleet cars
- Update and maintain Traveler Profiles in the GDS and/or online booking tool as needed
- Identify and resolve errors during weekly review of Travel Management Reports
- Make recommendations for new properties during annual hotel negotiations as needed, and verify negotiated rates are loaded in GDS
4
Travel Agent Job Description
Job Description Example
Our company is looking for a travel agent. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for travel agent
- Maintain Q-Minders to automate due dates for payments and all reservation follow-up
- Completes Bon-Voyage and other lead follow-up as required
- Experience in Corporate / Leisure Travel
- FCM Corporate Travel Agents will receive a base salary (paid hourly) plus uncapped monthly incentives
- Ensure all hotels reservations adhere to company policy
- Ensure all hotels reservations are booked within city rate cap, secure client negotiated rate in preferred properties or lowest available room rate for non-preferred properties
- Support the team with UK & Continental rail, online fulfilment and other travel services
- Develop and maintain an excellent rapport with preferred suppliers
- Be fully conversant with all travel related services offered by the company
- Attend and contribute to office/team meetings as appropriate
Qualifications for travel agent
- Assist with the development and/or review of travel related processes
- Provide and track meeting planning services for both domestic and international functions and events
- One (1) year of experience booking domestic and international travel in WorldSpan or other Global Distribution System (GDS)
- Knowledge of passport and visa processing
- Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, not interrupting at inappropriate times
- Experience with meeting and company event planning
5
Travel Agent Job Description
Job Description Example
Our company is looking for a travel agent. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for travel agent
- Communicate travel options with conference participants and/or group bookers
- Search for possible itineraries with respect to BCD Meetings & Events preferred suppliers
- Request and negotiate rates with airlines to meet the goals and objectives of the client
- Create customer contracts, set up deadlines and inform customers accordingly
- Issue transportation documents according to the specific rules of each project and ensure the correct administration
- Manage changes and cancellations
- Invoicing of deposits and sold products to clients, follow up on client payments and the after sales process
- Organization - Maintain Q-Minders to automate due dates for payments and all reservation follow-up
- Quality Standards – Completes Bon-Voyage and other lead follow-up as required
- Handle inbound sales calls from prospective passengers, identify their needs and provide a solution, sell the Viking Cruises benefits and complete the reservation booking process*
Qualifications for travel agent
- Certified Travel Counselor (CTC) certification
- 40 hour work week, some overtime may be required.Other duties as assigned
- Shift hours work schedule
- Experience with at least one GDS reservations system(s)
- Experience booking International travel preferred
- Experience with Group bookings preferred