Client Support Specialist Job Description
Client support specialist
provides one on one coaching for front line or emerging leaders as it relates to their involvement in learning programs.
Client Support Specialist Duties & Responsibilities
To write an effective client support specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included client support specialist job description templates that you can modify and use.
Sample responsibilities for this position include:
AccessManager support for rules, exceptions and upgrades
Advise and assist with reporting
Coordinate upgrades and hardware replacements at client sites
Provide training of new features and functionality
Serve as a consultant to clients to evaluate a client’s day-to-day needs organization’s long-term business goals
Set up and maintain client Infra records
Facilitate product advancement through communication of client suggestions of increased product functionality to dev team
Perform registered and non-registered sales support activities
Service as point of contact for clients of Financial Consultants and Senior Financial Consultants
Fulfills service and sales support requests
Client Support Specialist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Client Support Specialist
List any licenses or certifications required by the position: CE, MCSE, COBRA, ID, CCNA, OHSAS, ISO, ITIL, FPC, LPI
Education for Client Support Specialist
Typically a job would require a certain level of education.
Employers hiring for the client support specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Business, Finance, Computer Science, Associates, Technical, Economics, Science, General Education, Health Care
Skills for Client Support Specialist
Desired skills for client support specialist include:
Event Base product suite
AccessManager
REPGEN
Event programming as it relates to sales channels and consumer experience
How TM departments impact on one another
On outside clients
Presence
Ticketmaster ONE web portal
Banking and trust systems
Products
Desired experience for client support specialist includes:
Communicates the Field Consulting Groups value proposition to clients and internal customers
Enters client's financial data into appropriate systems and tools in order to produce financial solutions
Accountable for coordinating sales cycle management activities, including follow-up on asset growth opportunities
Responsible for identifying sales opportunities and referring to advisory team
Supports advisory teams with other administrative assistance when needed
Ability to handle loan documents based on applicable loan volume
Client Support Specialist Examples
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Client Support Specialist Job Description
Job Description Example
Our company is growing rapidly and is hiring for a client support specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for client support specialist
- Respond professionally and timely to client incoming phone calls and/or emails
- Investigate, research, analyze and test outcomes in order to resolve client questions and/or problems correctly
- Ensure you are providing Service Excellence during each interaction with internal and external clients
- Maintain appropriate records of client contact through the CRM
- Maintain the service organization's standards that are set by regional and corporate management regarding call and case handling
- Handle critical and/or escalated client issues which may require working directly with additional ADP Service hubs
- May participate in developing documentation
- Resolving client queries, issues and requests to their satisfaction within agreed service levels
- Identifying, suggesting and implementing service, process and product improvements
- Managing email caseloads whilst being available to answer client phone queries
Qualifications for client support specialist
- Must be deadline driven to ensure timely completion of tasks
- Trains junior Client Support Specialists - systems, industry knowledge, support processes and procedures
- Experience supporting 3D artists and software developers or working in a creative environment a plus
- Strong skills in Linux operating systems (CentOS primarily) and/or Macintosh operating system (OSX)
- Windows 7 operating system experience a plus
- A+ Certification or MCDST Certification is a plus
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Client Support Specialist Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of client support specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for client support specialist
- Advise/educate clients within procedural guidelines to ensure a complete solution to their technical or service questions
- Maintain customer contacts to enable accurate tracking and reporting
- Process in-house ticket requests
- Provide onsite event support, and rotating after hours office support
- Own, manage and execute specific critical tasks related to client launches and client maintenance ensuring all timelines and client contractual deliverables are met
- Research client escalations
- Manage non-routine client requests
- Update and enter information into CRM and other company systems to ensure accurate customer records and information regarding issues in progress and resolutions
- Respond, research and resolve incoming inquiries from test centers via phone and e-mail in a timely, professional and efficient manner
- Follow issues through to resolution, ensuring complete and accurate documentation of issues, escalations, decisions and outcomes
Qualifications for client support specialist
- This person is risk aware, identifies risks and helps to develop better and more effective tools and processes to mitigate them
- Experience in a Human Resource, Payroll and/or Client Service environment
- Excellent communication skills, strong listening skills and the ability to thrive and adapt in a fast-paced and dynamic environment are essential for success in this role
- Significant ADP software knowledge (desirable)
- Ability to analyse root cause of issue for client and translate into non-technical language
- Ability to multitask and organise a large volume of concurrent work in order to achieve productivity targets
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Client Support Specialist Job Description
Job Description Example
Our growing company is hiring for a client support specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for client support specialist
- Assist with the creation of training tools such as reference guides and multimedia learning tools
- Census processing
- Monitor live sports from around the world
- Provide fast and accurate customer service
- Learn our platform and advanced troubleshooting of our streaming architecture
- Research, resolve, and/or escalate questions/issues received via telephone calls, emails, and callbacks in accordance with current standards, to ensure customer productivity
- Acquire and maintain current knowledge of Point-of-Sale product offerings and support policies in order to provide technically accurate solutions to customers
- Enhance procedures and developing methods to improve operation efficiency
- Must be able to handle multiple tasks/projects with adherence to deadlines
- Must be willing and available to work weekends, off-hours and holidays during which company business is conducted
Qualifications for client support specialist
- Analytical approach to problem solving and decision making
- Able to quickly assimilate and retain new information
- Professionalism and conscientiousness
- Effective team player who is able to contribute to team culture and targets
- Technical support desk experience desirable
- Experience in acting as resource and handling highest level of escalation
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Client Support Specialist Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of client support specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for client support specialist
- Respond to daily support inquiries via email and telephone as needed
- Review and evaluate support inquiries and escalate issues where required
- Initiate follow-up both internally and with customers to ensure full resolution of problems and requests
- Anticipate customer and internal deadlines in order to independently manage and organize workload
- Gain a high level of understanding of system functionality in order to provide training and guidance to customers
- Formulate innovative and efficient solutions when evaluating complex and often unique customer issues
- To ensure full and accurate details of all incident/requests are taken and recorded into a call management system
- Answering and responding to incident/requests within agreed SLA’s
- Investigating and taking ownership for client issues
- Gathering required information to assist in resolving incident/requests
Qualifications for client support specialist
- Adobe Creative software (Creative Suite and Creative Cloud) is required
- Technical proficiency in relevant operating systems, applications and/or languages is required
- Programming and debugging proficiency may be required
- Excels at communicating via printed material, on the telephone, and over electronic services
- Excels at updating and filtering complex technical knowledge base articles
- Frequent solution provider for prerelease support problems
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Client Support Specialist Job Description
Job Description Example
Our company is growing rapidly and is hiring for a client support specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for client support specialist
- First contact software support – Venuemaster, Ticketmaster Pro, Access Manager and third party interfaces
- Escalation of cases to other departments and third party suppliers
- Escalation of cases to the Client Support Manager where necessary
- Ensure regular client contact is maintained
- Ensure all work time is recorded accurately
- Updates to client’s websites – graphics and content
- Basic data extractions for clients
- Pre-Match access control checks
- Some travel to client sites and other offices
- Any other duties and projects as required by Management
Qualifications for client support specialist
- MAC Hardware and Software experience required
- Candidate must successfully pass a Written Exam and successfully complete the required Qualification Board which is normally held 3-4 weeks after arrival
- 1 years experience in customer service and support required, more experience will be given preference
- Experience in Microsoft Windows, Office Suites (Outlook, Excel, Word) and Internet Explorer
- Ability to handle customer issues in a professional manner
- Dependability and strong sense of commitment