Center Operations Manager Job Description
Center operations manager
provides support to the team to insure that all employees are properly trained and are aware of the required duties they are expected to perform in their locations.
Center Operations Manager Duties & Responsibilities
To write an effective center operations manager job description, begin by listing detailed duties, responsibilities and expectations. We have included center operations manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Develop, maintain, and support metrics for accountability to staff to uphold service level expectations
Address escalated issues as they arise
Work closely with supervisors to achieve daily, weekly, and monthly goals
Adjust to network changes and develop the standard resources for this team to support this movement
Perform annual performance evaluations for supervisors on time and ensure core competencies are 100% complete
Provides management, guidance, and control for the efficient utilization of operations center resources performing 24/7 duties
Manages the development of operational briefings for the PMO
Executes and facilitates all operational briefings
Ensures compliance with all company and program policies, procedures, and other practices set forth by upper management directives
Provides timely, accurate reporting to upper management and contract representative as required
Center Operations Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Center Operations Manager
List any licenses or certifications required by the position: UNIX, CISSP, ITIL, CSSP, III, IAT, MCE, CCNA, CASP, CISM
Education for Center Operations Manager
Typically a job would require a certain level of education.
Employers hiring for the center operations manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Management, Business, Engineering, Computer Science, Leadership, Finance, Science, Business/Administration, Nursing
Skills for Center Operations Manager
Desired skills for center operations manager include:
Clients’ financial life priorities and connect them to Bank of America solutions that meet their financial goals
Ensure production employees are properly trained to interpret
Implement and perform their duties according to all standard operating procedures
Supervise all tasks within the donor center
Distribution center practices and procedures
WMS System
Pick/pack/ship methods in a minimal convey environment
Product slotting and profiling logic
Warehousing safety and security procedures
Wireless warehouse management technologies
Desired experience for center operations manager includes:
Appetite for awesome
A minimum of 7 years’ experience in leading information security operations or investigations functions
A minimum of 10 years’ experience in in overall information security program management or a senior technical role with an emphasis on building security architectures and tools for operations groups
Demonstrated success in managing complex initiatives and projects
Systems, process and analysis skills
Strong leaderships and communications skills
Center Operations Manager Examples
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Center Operations Manager Job Description
Job Description Example
Our company is looking for a center operations manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for center operations manager
- Perform general managerial tasks including project prioritization, day-to-day task assignment, on-call rotation scheduling, progress/status reporting, performance reviews, job descriptions, job interviews, timecard approvals, vacation approvals
- Responsible for long-term project planning, budget planning, customer service level agreements (SLAs), service definitions, and system lifecycle management
- Create and maintain system documentation and operational procedures
- After-hours on-call responsibilities are a requirement of this position
- Guides monitoring requirements, and associated processes, for the tools used for monitoring and support – Nagios, SCOM, New Relic, Splunk
- Regularly meet with the General Manager andor Assistant General Manager to discuss and review work methods, procedures, and controls, and staffing to achieve accurate and timely movement of product, recommend alternative solutions as necessary
- Ensure that inventory is received appropriately and efficiently, and processed in a timely and safe manner by following established procedures
- Coach, train, and develop management team providing both informal
- Responsibilities include training Team Members, planning, assigning, and directing work
- Drive customer satisfaction through improvement of key satisfaction indicators, eg
Qualifications for center operations manager
- Must be able to work effectively as part of a leadership team
- Accountable for freezer management, including overseeing plasma shipments and equipment failures
- Bachelor’s degree, preferably in Science, Business, Nursing, Finance, or related field
- Must be open to travel for training, approximately six months, and relocation upon completion of training
- Bachelor's degree in business, engineering, logistics, or operations or equivalent industry experience
- At least 10 year experience managing in a large scale distribution center or equivalent manufacturing environment, with at least 5 years directly supervising and leading exempt and hourly employees
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Center Operations Manager Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of center operations manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for center operations manager
- Ensure a high-level of uptime and quick service restoration in case of incidents
- Develop KPI and data driven systems availability reporting
- Track changes and incidents occurring on the systems under his responsibility
- Monitor system health status of maintenance tasks
- Provide operational perspectives on all aspects of the service architecture and design
- Provides process improvement recommendations to DC Manager and implements process improvement action plans within the department
- Effectively lead the Inventory Control and Customer Service warehouse team, including setting priorities and metrics, recruiting, hiring, terminating, reviewing performance and routinely coaching employees
- Implementing moderately complex core business processes and assists in process improvement initiatives to enhance customer service
- Evaluating employees to enhance their performance, development, and work product
- Coordinate the deployment and implementation of the Service Delivery Transformation strategy
Qualifications for center operations manager
- Skills that enable collaboration and communication, including MS-Office (primarily PowerPoint, Word, MD Project, Outlook and Excel)
- The ability to prioritize tasks and be able to manage several projects and customers simultaneously
- Makes decision based on short and long term objectives
- Convert strategies in tactical actions
- Can manage the unexpected
- Dynamic change agent
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Center Operations Manager Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of center operations manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for center operations manager
- Ensure all SCs are in compliance with Stanford and government policies and procedures and serve as the primary liaison with auditors and the University
- Lead process improvement projects to streamline current practices, which could require policy changes or the development of new processes
- Supervise one direct report financial analyst and oversee the part-time service center related work of 5 other support staff in departments that have Service Centers under the Dean
- Maintain, analyze and communicate performance metrics related to schedule reliability, customer satisfaction, market focus, DOT performance and strategic initiative
- Manage staffing adjustments for gate managers and zone controllers
- Develop and implement procedures to facilitiate process improvement
- Anticipate future challenges and communicate the course of action necesary in a 'Working Together' fashion to achieve both station and enterprise objectives
- Operational planning and gate management inclusive of
- Oversee resolution of all operational critical issues involving any department, service provider and/or governmental agencies
- Monitor pre-arrival, arrival, ground-servicing, and departure activites
Qualifications for center operations manager
- Ability to monitor, troubleshoot, and support technologies related to infrastructure systems and applications
- Familiarity with security best practices as they relate to information systems
- Strong management, leadership & development background
- At least 5 years of experience in management/operations in a call center environment
- Bachelor’s degree required, Master’s degree preferred (Business Administration or related field)
- Excellent computer skills, proficient in Excel, Word, Outlook, CRM software, IVR/switch
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Center Operations Manager Job Description
Job Description Example
Our company is looking to fill the role of center operations manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for center operations manager
- Balance daily workloads
- Work with Design Center Managers to develop and enhance Engineering operational efficiency
- Work with the rest of PDG to ensure that improvements and updates to project Management systems and processes are both efficient and deployed fully within team
- Monitor and drive Design Center business objectives/KPI etc with Design Center Managers
- Monitor and Drive Design Center timesheet compliance
- Responsible for meeting the Project Management Metrics target for the design center
- Effective at managing a team through all phases of a project from initial research-style work, through development to tight delivery phases
- Be responsible for managing, developing, and promoting programs for the Convocation Center, coordinating, scheduling, and booking events for both internal and external constituencies utilizing the Convocation Center, campus dining, and select event venues
- Evaluate, maintain, and administer internal process protocol, policies, procedures, and standards of multiple lines of business
- Establish and implement unit’s operational budget and ensure proper reporting of revenue, expense, and procurement
Qualifications for center operations manager
- Experience with monitoring tools such as Solarwinds, and Nagios
- Assist with infrastructure devices hardening guidelines, policies, configuration standards and best practices for NASA network
- Experience with change and configuration management process and ensure that modifications are consistent with infrastructure and application architecture specifications security policies
- Experience with inventory of Data Center devices and ensure to have spare part to support disaster recovery in case of device failure
- Review Standard Operating Procedure (SOP) and to ensure staff follow and carry out the operations correctly
- Experience in managing datacenter physical environment, security (physical/logical), and ensure NASA HQ policies are followed
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Center Operations Manager Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of center operations manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for center operations manager
- Assures orientation and competency of all new employees in all areas of responsibility, customer service and department and hospital policies and procedures
- Promotes CQI values within the department and is responsible for educating and updating personnel in all administrative and managerial decisions and hospital wide activities
- Initiates and participates in quality improvement programs in areas of responsibility hospital wide
- Handles patient, physician and staff problems/complaints by phone, mail, and in person
- Assures priority of customer service focus
- Assures accuracy and completeness of patient records
- Assures payroll documentation is correct and approved in Kronos
- Attends conferences and education seminars as appropriate to keep abreast of current practices
- Provides written and oral reports and presentations as required by director and administration
- Assures that equipment is maintained and repaired
Qualifications for center operations manager
- Solid Understanding of Critical Electrical and Mechanical / HVAC equipment (UPS, Generators, Switchgears, PDU's, CRAC Units, Chillers)
- Distribution experience in footwear and apparel industry for retail wholesale is preferred
- Hospital in-service requirements per JCAHO
- This position requires extensive organization and time management skills attention to detail
- Will travel between business unit locations in University City and Center City regularly
- BS/BA and 7-10 years’ experience in freight forwarding including expert knowledge of air and ocean operations