Cargo Agent Job Description
Cargo Agent Duties & Responsibilities
To write an effective cargo agent job description, begin by listing detailed duties, responsibilities and expectations. We have included cargo agent job description templates that you can modify and use.
Sample responsibilities for this position include:
Cargo Agent Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Cargo Agent
List any licenses or certifications required by the position: DG, CO, AVSEC
Education for Cargo Agent
Typically a job would require a certain level of education.
Employers hiring for the cargo agent job most commonly would prefer for their future employee to have a relevant degree such as High School and Bachelor's Degree in Education, English, Computer, High School Education, Communication, Marketing, Graduate, General Education, MBA, Technical
Skills for Cargo Agent
Desired skills for cargo agent include:
Desired experience for cargo agent includes:
Cargo Agent Examples
Cargo Agent Job Description
- Initiate call out for down flights (including E&A)
- Provide 24-hour station coverage
- Handle diversion of passenger flights when required
- Track and Trace Transcon files and reporting
- Ensure delivery of freight and timely clearance when applicable
- Meet compliance at all times
- Network communications, timely responses to emails and requests
- Understand customers procedures and maintain updated internal DLSOPs
- Responsible for handling various inquiries regarding air cargo such as cargo tracing and rescue
- Responsible for supervising the work of the ground handling agents such as cargo document handling & cargo manifest making
- Minimum 2 years of relevant experience, preferably in the airline/airfreight industry
- TATA/TACT Regulations
- Flexibility in working hours(This position will be shift rotation basis)
- Responsible for performing weight & balance updates monitoring the load planning by the ground handling agents
- Responsible for supervising the warehouse activities, such as ULD build-up & freight tendering
- Responsible for all other various chores necessary for air cargo operations and reservation department
Cargo Agent Job Description
- Responsible for being up to date with and ensuring that Health & Safety policies and procedures are adhered to at all times and ensure any accidents, incidents and non-compliance issues are dealt with appropriately
- Ad hoc as required by the manager
- Assisting to generate the maximum cargo sales to meet/exceed annual set revenue/tonnage targets by visiting cargo agents, telesales and by promotional activities
- Assisting customers/clients with all information related to booking/forwarding/delivery liaising with local Ground Handling Agents (GHAs) and with Head Office Cargo department to ensure a satisfactory service provided by QR
- Distributing QR promotional items, circulars, memos and announcements to the agents/freight forwarders to provide information on QR products and service
- Arranging and delivering necessary cargo stationeries, forms and labels to GHA and appointed sales agents to have smooth handling and comply with regulations
- Maintaining a close coordination between QR Space Control and customers by ensuring their shipments are transferred, delivered on time and maximum priority is given to shipments
- Manage overall daily functions of CX at DAC airport – Cargo (Operations, Safety & Security)
- Co-ordinate with CX team /GHA team to ensure that CX provides consistent and excellent services to our customers and colleagues
- Monitor that the flight planning is done in a most efficient manner to ensure maximum payload is made available for cargo uplift
- Ability to update records correctly in timely manner, even under difficult situations and pressure
- Desire to satisfy the customer needs & requests
- Good spoken & written communication skills, both in English and local language
- Knowledge of PC skill (Excel, Word, PowerPoint)
- Excellent interpersonal skills, willingness to cooperate with others and a team player
- Knowledge or experience in the field of air cargo is strongly preferable, but not mandatory
Cargo Agent Job Description
- Motivate GHA teams and create an enjoyable working environment that promotes and cultivates changes and openness within the team
- Oversee performance of GHA to ensure that they deliver services & products at the CX required standard stipulated in the GHA contract & in the performance assessment document
- Manage the GHA and Service Suppliers to ensure that they deliver services and products as stipulated in the contract and in the performance assessment document
- To maintain good rapport with Airport Authority, Custom officials & relevant CX offices to ensure facilitation of operational processes procedures & customer services
- To facilitate CX & GHA team colleagues through changes & continuous improvement seek opportunities to enhance the processes of operations, customer services & administration
- To control and monitor the performance level of Cargo Automation
- To effectively control the day-to-day import/export cargo operations
- To manage courier/ mail operation
- To maintain all relevant documents/statistics/reports under the preview of Land Law and CX standards
- To manage day to day operations with integrity and honesty while building trust within the team
- Knowledge of freight SABRE and/or FOS system is strongly preferable, but not mandatory
- Must have six months of experience in operating a computer or equivalent of one year travel agency experience
- Must be flexible in work assignment areas and hours
- Must have good customer relation skills
- Must be able to meet the physical requirements of position including lifting up to 70 lbs
- Able to obtain a Customs' seal
Cargo Agent Job Description
- Understand claims policy and its impact on company assets and guide
- Pick, pack, load, unload, move, stack, and stage product and materials using a forklift or other power equipment
- Use scanner for picking, receiving and load functions, as required
- Greet customers, accept freight, and screen cargo according to TSA regulations
- Arranges transport of goods with airline companies
- Notifies consignees, passengers, or customers of the arrival of freight, and arrange for delivery
- Advises clients on transportation
- Prepares manifests showing, mail, freight weights, and transmits data to destinations
- Understand and be proficient in hazardous material handling and shipping requirements
- Checks import/export documentation to determine cargo contents, and classify goods into different fees and tariff groups
- Able to obtain restricted area clearance (AOA card)
- Load control knowledge & experience is added advantage
- At least 2+ years of Cargo service /airport experience would be an added advantage
- Good planning and organizing, excellent decision making skills
- Ability to be creative to seek opportunities to make improvements
- Ability to apply skills and knowledge so as to effectively and spontaneously manage and oversee the airport cargo operations
Cargo Agent Job Description
- Retrieves stored items and trace lost shipments as necessary
- Manage files and records accordingly for each airline or customer
- Responsible for daily work schedules and providing necessary support to agents
- Coaching and counseling of employees such as performance evaluation, CR1, CR23
- Analyzing cargo booking requests for highest revenue potential using a range of tools, responding to customer queries, complaints, capacity requests on the phone and offering advice (written & verbal) on the carriage of all potential shipments including Dangerous Goods, Live Animals, Express products, temperature controlled shipments and Human Remains
- Negotiates with customers (& leads others to) service providers on price and service
- Supporting and assisting the processing of GSA and Interline price and capacity requests
- Provides excellent customer service to ensure that capacity is optimized on each flight
- Handle and issue CCA’s and deal appropriately with customer complaints
- To Interface with other AA stations and various G.S.A’s, with local and U.S. operations employees where necessary to provide enhanced customer service
- Will be required to attend various technical training courses from time to time
- Ability to successfully meet the certification requirements is a key for successful candidates Dangerous Goods training
- Higher studies in Aviation or Logistics will be ab added advantage
- Weekend and shift duties required
- Candidates MUST have the permanent legal right to work & live in Bangladesh
- Outgoing candidates that are looking to build a career in business, sales, or operations