Ticketing Agent Job Description
Ticketing Agent Duties & Responsibilities
To write an effective ticketing agent job description, begin by listing detailed duties, responsibilities and expectations. We have included ticketing agent job description templates that you can modify and use.
Sample responsibilities for this position include:
Ticketing Agent Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Ticketing Agent
List any licenses or certifications required by the position: IATA
Education for Ticketing Agent
Typically a job would require a certain level of education.
Employers hiring for the ticketing agent job most commonly would prefer for their future employee to have a relevant degree such as Associate and High School Degree in Geography, Supervision, Hospitality, Arabic, English, Sound, Computer, Leadership, Education, Tourism
Skills for Ticketing Agent
Desired skills for ticketing agent include:
Desired experience for ticketing agent includes:
Ticketing Agent Examples
Ticketing Agent Job Description
- Ensuring consistency in customer service
- Training ticket agents
- Updating the Ticketing Operations Manual
- Collaborating with partner box office managers on all operational issues, including refunds, promotional builds, discrepancies and troubleshooting
- Monitoring systems for irregular ticket booking behavior
- All other duties as assigned by the Ticketing Supervisor and the Director of Revenue Management and Ticketing, Resident Shows Division
- A high-school or vocational-school diploma
- 2-3 years of relevant experience in a box office or call center, including experience supervising staff
- Excellent organizational skills and strong team player qualities
- The ability to work variable shifts between 11 a.m
- Passion for delivering customer service
- Proven ability to resolve problems to the full satisfaction of the customer
- Ability to adhere to Management Policy and target sales mix to achieve maximum revenue
- Passion for delivering the exceptional customer focus
- Able to converse in Arabic would be an advantage
- You must be willing to work shifts
Ticketing Agent Job Description
- Basic sales skills to close and convert booking opportunities when rebooking customers with suspended bookings
- Booking and issuing tickets
- Monitoring in-time tickets delivery with reps, Atlas loading
- Covering the Transfers and Excursions Executive day off
- Covering all cashier needs (cash flow, local suppliers cash payments, guides/escorts receipts)
- Liaising with the Head Office Accounting Department, covering receptionist duties (answering calls, handling co-mail, monitoring supplies orders)
- Issue all tickets that automation does not for the corporate department, on sites, and branch locations as determined
- Process all International tickets, including Concur International tickets, applying proper commission(s)
- Administer all ticket exchanges that cannot be completed by an automated process
- Process salvage tickets as requested
- You must have experience working with Amadeus
- A high school qualification
- Ability to adhere to Management Policy and target sales mix to achieve maximum room revenue ensuring every opportunity to sell is taken
- You must be able to speak Spanish
- It would be advantageous to have check-in, baggage and ramp experience
- Minimum of 3 years job related experience
Ticketing Agent Job Description
- Act as a resource/support for agents with ticketing/fares questions including branch offices as determined
- Assist with testing new ticketing automation as needed
- Assist agents with shopping for lower airfares particularly international
- Manually store fares that error out through the automation process, as necessary
- Be aware of all debit memos received and initiate processes to minimize them (receive the wrong commission, airlines send a debt memo and charge fee)
- Monitor applicable queues and take action depending on reason, refunds, voids
- Quality control all international tickets issued overnight for correct commissions, lowest fare, applicable discounts
- Update applicable resource material (commissions)
- Process voids and refunds for on-sites
- Identify trends to improve processes
- 2 years working experience in Arline/travel industry or customer related position
- Fluency in Bulgarian and English
- Experience with ticketing and desktop booking systems
- International and domestic rate, tariff and commission knowledge
- Excellent problem resolution skills with the ability to identify and resolve discrepancies
- Effective organizational skills and written and oral communication skills
Ticketing Agent Job Description
- Re-transmit tickets/service fees when requested by accounting
- Maintain resource material on ticketing, faring, commissions, on SharePoint
- Issue airline tickets
- Process exchanges and refunds
- Send out E-ticket receipts and invoices
- Collaborate with third-party wholesalers and PSS team to create a positive arrival experience for guests
- Establish a professional and responsive relationship with internal and external sales partners
- Have comprehensive understanding of all products, service initiatives and sales processes
- Facilitate sales
- Uphold training initiatives and best practices of ATS offices company-wide
- Ability to respond to customer inquiries and interact with individuals
- Detailed oriented as demonstrated by minimal errors both monetary and QC
- Proficiency with MS Office programs, Outlook, Word, Excel
- Adept at manually storing fares
- Detailed knowledge of airlines fares, routes, rules and restrictions
- Arranging reservations and routing using timetable, airlines manuals, reference guides, and tariff book
Ticketing Agent Job Description
- Package and deliver tickets to select properties
- Coordinate with multiple departments and vendors to answer operational questions and meet the needs of our guests
- Assisting other departments with projects and responsibilities as they arise such as PSS fulfillment needs
- Staying up to date on all products, policies and operations in order to provide the highest level of guest service at all times
- Understand and know how to handle different types of parkers
- Understand the surroundings and building area in order to answer questions
- Complete the daily report
- Assist in staffing the exit or entry booth during peak collection hours in order to facilitate exit/entry should problems occur
- Answer customer service questions concerning parking and answer general customer
- Field additional duties if they are assigned
- Processing reservations made by phone and e-mail
- Issuing tickets and quoting correct fare to passengers
- Showing dedication and commitment to handle telephone calls and passengers whilst at all times carefully following procedures and regulations in order to achieve the highest possible quality of reservations and ticketing service
- Advising of changes in flight plan or to cancel or confirm reservation
- Handling customer requirements and requests efficiently
- Fluency in Macedonian and English