Box Office Assistant Job Description
Box office assistant
provides support to administrative staff in such activities as document filing, Microsoft Word and Excel document preparation and invoice processing.
Box Office Assistant Duties & Responsibilities
To write an effective box office assistant job description, begin by listing detailed duties, responsibilities and expectations. We have included box office assistant job description templates that you can modify and use.
Sample responsibilities for this position include:
Assist customers with general Best Buy Theater information
Assist with event building/programming and modification on the Ticketmaster systems
Responsible for daily reconciliation of all cash drawers which includes the comparison of cash collections against computerized ticketing reports
Talks with, listens to, or signals others to effectively exchange information
Create and maintain the box office schedule for part-time box office staff using ABI schedule management software
Complete daily financial reporting and deposit procedures
Track office supply inventory and order new supplies as directed by the Box Office Operations Management Fellow
Assist in the maintenance of ongoing box office operational systems in a variety of software to maximize box office organization and efficiency in the realms of data distribution and inventory management
Build performances, pricing, promotional codes, and more in our box office ticketing system and assist in the management of patron and sales data through both tracking and reporting
Process third party sales, complimentary tickets, and other orders as needed by management
Box Office Assistant Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Box Office Assistant
Typically a job would require a certain level of education.
Employers hiring for the box office assistant job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Accounting, Business, Government, Leadership and Management, Arts, The College, Communications, Marketing, Computer
Skills for Box Office Assistant
Desired skills for box office assistant include:
Microsoft office programs
Event and theater characteristics to assist patrons in making event and seating selections for scheduled
Planned performances
Microsoft Excel
Ticket processing software
Accounting / cash management procedures
Classical music
Computerized ticketing operations and software
Customer service skills
Excel and Word
Desired experience for box office assistant includes:
Years experience with currency and credit card transaction
College transcripts (if required for the position) must be attached on-line in the "additional documents" section of the application process
Above average database understanding
Working knowledge of double entry filing
Understanding of online wikis and other cloud based technology
Retail and customer service experience
Box Office Assistant Examples
1
Box Office Assistant Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of box office assistant. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for box office assistant
- Cover for Ticket Representatives as necessary during box office hours by providing in person/over the phone customer service, cash and credit card handling, selling and issuing of tickets, answering patron questions, and addressing patron concerns
- Other tasks and projects as given by the Box Office Operations Management Fellow and full-time management team
- Assist the Box Office Manager to manage and monitor communication between all critical parties to ensure accurate completion of ticket counts, event builds, inventory management, will call, guest list, and all other Box Office processes leading up to the actual event
- Perform additional duties as directed by Box Office Manager
- Assist the Grace Street Theater Manager in the day to day operations of the Grace Street Theater
- Sells and processes Showclix ticket orders via telephone and during scheduled box office hours
- Assist with theater front of house duties for VCUarts Art History academic classes array of events such as dance and theater performances, guest artist lectures, film festivals, and Tuesday evening’s Cinematheque
- Assist with posting scheduled event promotional material and blog posts on social media platforms and the Grace Street Theater Website
- Other relevant duties assigned by management
- Act as Box Office Manager for approximately 2 performances a week during the months of September through May
Qualifications for box office assistant
- Ticketmaster Host systems
- DOS-prompt knowledge
- Ability to work at night and weekends
- Good ability to deal with the public
- Proficient written and verbal communication skills, computer and typing skills, and demonstrated capacity for detail-oriented work required
- Applicant should exhibit organizational skills, professionalism, receptiveness, accountability, and initiative
2
Box Office Assistant Job Description
Job Description Example
Our growing company is hiring for a box office assistant. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for box office assistant
- Perform other duties and responsibilities as assigned by Director of Ticketing or other management
- Monitor communication between critical parties to ensure the accurate completion of ticket counts, requests, event builds, inventory management, will call, guest lists and all other Box Office processes leading up to the actual event
- Administer ticketing initiatives including, but not limited to auctions, fan club sales, presale, sponsorship programs, promotional offers and VIP Packages
- Responsible for event settlements
- Maintains a positive interaction with staff, promoters, vendors and show representatives
- Maintain show files on each event that include production kills, held seats, complimentary tickets and event audits
- Supervises, evaluates and develops performance standards for Box Office staff
- Assists with interviewing and hiring of staff
- Create and complete timely reports including reconciliation and accounting of all ticket sales for each event and daily balancing/reconciliation of all monies collected from ticket sales/ancillary income while keeping reports competently filed and easily accessible
- Provide the highest level of customer service and assure all customer issues are dealt with in an efficient and accurate manner
Qualifications for box office assistant
- A minimum of 1 year work experience in a customer service, box office/theater, or administrative/office environment is required
- Knowledge and experience in box office and ticket operations
- Ability to provide quality service in all aspects of customer relations (in person, phone, mail
- Understanding or ability to learn social media, social networking, and how it interacts with box office operations
- Strong supervisory skills with the ability to oversee a student-based work force
- Understanding of phone operations and instructing students regarding phone etiquette
3
Box Office Assistant Job Description
Job Description Example
Our company is growing rapidly and is looking for a box office assistant. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for box office assistant
- Responsible for vault monies including accurate counting of daily receipts, daily deposits and cash transactions along with maintaining accurate records of all bank / vault monies
- Assists other departments in resolving any escalated complaints or issues related to tickets
- Ability to provide a positive and professional attitude daily that will not diminish as a result of the commitment to working long and irregular hours – including nights, weekends and holidays (as dictated by the event schedules)
- Ability to work calmly under pressure and meet urgent deadlines while maintain a focus on accuracy and attention to detail
- Assume the duties of the Box Office Manager during his/her absence
- Assist with other various assignments as needed
- Part-Time and Event staffing
- To assist the Box Office Manager in liaison with the Group Ticketing Manager and Venue Manager for all Ticketmaster operation and system matters, including the correct reporting of all system errors and software bugs
- To assist the Box Office Manager in liaising with the TM Distribution Manager regarding Ticket distribution and sales information
- To ensure that all events run smoothly, that all credit card collections are handed out and that where applicable, tickets are made available for sale on the night of an event
Qualifications for box office assistant
- Ability to operate office machines, printers, and ticket scanners and troubleshoot through malfunctions that may arise
- Demonstrated skill in the operation of personal computers and related word processing and spreadsheet software, specifically Microsoft Office with the ability to learn new software
- Ability to learn Paciolan ticketing system
- Ability to work various events and be open to a flexible work schedule
- High School diploma and at least two (2) years’ of ticket operations experience or an equivalent combination of education and experience
- Experience with Spectra (Paciolan) software
4
Box Office Assistant Job Description
Job Description Example
Our company is looking to fill the role of box office assistant. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for box office assistant
- To provide promoters with guest list assistance as needed
- To process bookings for customers with access requirements
- Process postal booking for all venue events
- To carry out reception duties as and when required
- To assist the Box Office Co-Ordinator in ensuring listings and internal show related information is updated for every show and that the F.O.H
- Carry out ad hoc duties as required
- Process payments, enroll season ticket holders in payment plans, and follow up on past due invoices
- Prepare daily audits and cash deposits
- Prepare season ticket and group invoices
- Create ad hoc attendance, renewal and sales reports for Penguins management
Qualifications for box office assistant
- Experience working in a university and/or theater environment
- Works independently as well in a strong team environment
- Ability to work with attention to detail in a high volume sales environment
- Availability to work daytime office hours and evening events are required
- Bachelors Degree of Arts or Arts Administration or equivalent experience preferred
- 2-3 years of experience as an usher for an arts organization
5
Box Office Assistant Job Description
Job Description Example
Our company is growing rapidly and is hiring for a box office assistant. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for box office assistant
- Handle game day ticket related customer service issues with season ticket holders and individual game buyers
- Answer incoming calls from Penguins Season Ticket Holders and general public with questions ranging from game information to additional ticket requests, while providing professional and efficient customer service
- Assist with off-season Season Ticket Holder’s seat relocation requests
- Assist in the mailing of Season Ticket Holder related materials
- Assist in the implementation of Season Ticket Holder events including Season Ticket Holder skates, holiday photo sessions, training camp
- Participate in monthly training webinars with Ticketmaster
- Assumes managerial responsibilities in the Box Office Manager’s absence
- Maintain files on each event that include production kills, held seats, complimentary tickets and event audits
- Monitors events on a consistent basis through the life of the event to ensure tickets are selling correctly, holds remain in place and inventory is controlled
- Provide accurate scaling and reports to promoters and Senior Management
Qualifications for box office assistant
- Possess excellent analytical, customer service and public relations skills
- Must be highly responsible and dependable
- Bachelor’s degree in Finance, Accounting or Business Administration is preferred
- 2-3 years of management/supervisory experience in an arena, stadium, PAC or public assembly facility
- Knowledge of Ticketmaster products including Host, Archtics, Access Manager, TMONE and EMT
- Strong customer service focus with the ability to handle volatile situations with discretion and independent problem solving