Benefits Associate Job Description
Benefits Associate Duties & Responsibilities
To write an effective benefits associate job description, begin by listing detailed duties, responsibilities and expectations. We have included benefits associate job description templates that you can modify and use.
Sample responsibilities for this position include:
Benefits Associate Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Benefits Associate
List any licenses or certifications required by the position: CEBS, PHR, HR
Education for Benefits Associate
Typically a job would require a certain level of education.
Employers hiring for the benefits associate job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Supervision, Associates, Business/Administration, Business, Healthcare Management, Public Health, Liberal Arts, Human Resources, Finance, Education
Skills for Benefits Associate
Desired skills for benefits associate include:
Desired experience for benefits associate includes:
Benefits Associate Examples
Benefits Associate Job Description
- Assist in general benefits design duties
- Review incoming forms for completion and accuracy
- Strong PC skills including MS PowerPoint, Word, and Visio
- You are an assertive, project-oriented individual who can work with minimal supervision and who is solutions oriented
- Provide guidance to members on open enrollment issues, questions and concerns about benefit options which may include comparing and contrasting benefits during open enrollment, new hires and change of status
- Investigating, assessing and recommending solutions to employee queries
- Interpreting company policies and procedures, and advising employees and managers accordingly
- Leveraging standardized global processes, tools, and technologies to ensure a quality service
- Case management, analysis, tracking, and documentation
- Managing day-to-day assigned tasks in accordance with SLAs, and OLAs
- Must basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
- Must have strong communication, interpersonal, and project management skills
- Proficiency in accessing and conducting research via the Intranet
- Fluency in a foreign language(s) spoken in any of the countries in which we operate preferred
- Ability to speak English is necessary
- Bilingual fluency in English & Spanish preferred
Benefits Associate Job Description
- Setting quality standard principles and providing likely solutions to BU obstacles
- Suggesting practical solutions to day to day issues
- Participating in projects and migrations as needed
- Taking ownership and accountability of assigned tickets, whilst working collaboratively with other internal HR/Payroll/DM/Finance functions as required
- Administer employee Leaves of Absence in compliance with company policies and legal requirements
- With Senior Benefits Specialist, manage benefits vendor relationships
- Develop global wellness program, including coordinating all health and wellness related seminars and the annual Benefits Fair(s)
- Conduct new employee and wholesaler orientation in the US
- Three years of related experience with 3-4 years of benefits administration experience
- Creating, coordinating, implementing, and managing wellness programming for staff to reduce health risk, medical costs, and encourage healthy lifestyles through onsite fitness classes, biometric screenings, flu shots and more
- 6+ years of employee benefits administration and/or HR experience
- Previous management and development of Domestic and International Benefits desired
- Must have excellent written and verbal communication skills and the ability to provide consultation in matters of high sensitivity and confidentiality
- Ability to lead by example in the areas of work ethic, personal and professional development, resulting in maximum employee satisfaction and performance of tasks
- Previous Lawson and/or SAP experience is preferred, but not required
- Must have excellent computer skills in Microsoft’s Excel, PowerPoint, Word and Outlook
Benefits Associate Job Description
- Building partnerships with external brokers and vendors for accurate reporting and to tailor offerings for employees
- Supporting the Human Resources and Benefits teams through cross-training and additional projects
- Complete entry of data into our proprietary systems
- Follow up with clients with written communications for missing data and errors
- Quality review and checking
- Build relationships internally and collaborate effectively on teams
- Deliver work in accordance to project deadlines
- Deliver on projects to meet or exceed client expectations
- Respond to all communications effectively and in a timely manner
- Assist with annual open enrollment preparation, order materials
- Excellent verbal and written communication skills in English or French
- Must be able to successfully interact with all CSS departments
- Must have at least 2‐3 years of employee benefits administration or Human Resources experience
- Must have proficient skills in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Must have excellent written and verbal communication skills and customer service for providing benefits consultation to employees
- Bilingual English/Spanish, English/Korean preferred
Benefits Associate Job Description
- Provides services to participants to answer their benefit questions, resolve the most complex issues related to access to or payment of benefits
- Prepares and communicates information to participants concerning benefit programs, procedures, changes, and government-mandated disclosures
- Participates in the preparation and coordination of benefit plan audits for compliance with HIPAA, SOX, or other government regulations
- Coordinates transfer of data and generates established reports for external vendors, plan providers, auditors, internal customers, management and consultants
- Develops analytical skills, knowledge of current laws and regulations, and oral and written communication skills to effectively interact with internal and external contacts, including all levels of management, to handle multiple tasks and meet multiple deadlines
- Develops comprehensive understanding of current financial benefit programs in maintaining compliance with state/federal law
- Identifies and analyzes key performance measures for all financial benefits programs on a periodic basis
- Uses basic data analysis skills to identify trends and assist in executing recommended educational initiatives, benefit plan changes, communication strategy, vendor changes, cost-sharing, etc
- Manages regular data file transfer process from the HRIS system to third party administrator and resolve resulting errors / discrepancies from data loads
- Documents regular controls and practices to validate the accuracy and efficiency of processes
- Ensure appropriate framework to provide indicators for organization process goals and strategies
- Apply original thinking and continuous improvement to processes, products, systems or services and manage change to better serve customer needs
- You have an experience managing contractual provisions, including scope control and managing projects through to conclusion
- Keeps management advised of potential problem areas and recommends/implements solutions as appropriate
- Escalates questions that are beyond level of knowledge to appropriate party or to supervisor
- Other related tasks may include benefit eligibility verification as it pertains to pensioners, beneficiaries and active employees (non-union and union)
Benefits Associate Job Description
- Assists with preparation of quarterly meetings for the Company's Benefits Administrative Planning Committee (BPAC)
- Assists with the timely completion and submission of required reports, such as annual Form 5500 Provides information to finance department personnel and outside consultants and/or auditors for testing and preparation of reports
- Participates in year-end financial benefits programs such as true-up matching contributions, profit sharing, excess savings plan contributions, compliance mailings
- Assists employees with questions regarding the Company's financial benefits programs
- Maintaining vendor contact to investigate claims discrepancies, provide information in non-routine situations and resolve administrative problems with the carrier representatives
- Works with People Technology and IT for any new or changing file feeds
- Supporting the annual Open Enrollment process by developing communication material, conducting employee presentations and providing general employee assistance and other tasks associated with the period
- Performing additional duties as directed by Senior Director, Benefits
- Take direction from senior Benefits Team members, not only from direct manager
- Maintain 100% confidentiality with regard to employee/company data
- Ability to work under pressure (short deadlines) and prioritize many responsibilities
- 1-3 years in Benefit Communications
- Experience and knowledge of benefit communications including health, welfare, pension and retirement benefits, legally required benefit communications, summary plan descriptions
- Ability to work under stress with interruptions and deadlines
- Associate’s degree and at least 1 year of benefits administration experience
- Demonstrated ability to communicate clearly and concisely both verbally and in writing