Banquet Manager Job Description
Banquet Manager Duties & Responsibilities
To write an effective banquet manager job description, begin by listing detailed duties, responsibilities and expectations. We have included banquet manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Banquet Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Banquet Manager
List any licenses or certifications required by the position: T.I.P.S, TIPS, NTC, GCE, TABC
Education for Banquet Manager
Typically a job would require a certain level of education.
Employers hiring for the banquet manager job most commonly would prefer for their future employee to have a relevant degree such as Collage and University Degree in Hospitality, Education, Hotel and Restaurant Management, Business/Administration, Hotel Management, Culinary, Food Service management, Hospitality Management, Restaurant Management, Marketing
Skills for Banquet Manager
Desired skills for banquet manager include:
Desired experience for banquet manager includes:
Banquet Manager Examples
Banquet Manager Job Description
- Assist in menu planning and advise on set-up plans
- Determine and schedule appropriate staffing level
- Communicate all adjustments of events throughout the concerned departments
- Control the usage of food and beverage items and appropriate usage of banquet equipment, tools and service equipment while ensuring its correct and safe usage
- Forecast covers and revenues, while controlling payroll and other relevant costs, minimizing loss and misuse in order to achieve and exceed the budgeted profitability
- Participate in training, developing, coaching and managing directly reporting Talents
- Accomplish a set of administrative duties such as representing, leading, attending meetings, establishing required reports, scheduling, and forecasting
- Maintain a strong client relationship to ensure that all convention specifications are communicated accordingly
- Manage complaints professionally and take corrective actions to ensure highest level of guest satisfaction
- Develop, implement and continually review the policies, procedures, and standards and control their consistent application
- Proven ability to work effectively with all levels of staff and management
- Knowledge of Languages, spoken and written, Portuguese and English Preferably
- At least 2+ years Banquet, Catering and Convention management experience
- Extensive front of house and back of the house knowledge
- Arabic and/or French spoken required
- Represents management at functions
Banquet Manager Job Description
- Maintains records, reports, closing reports and payroll costs
- Conscious of business fluctuations, reacts either increasing or decreasing when volume of business fluctuates up or down
- Prepare for and conduct departmental meetings
- Execution of banquet functions to ensure that expectations are met in accordance with the contract, banquet event order, and pre-conference meetings
- Responsible for actively building and retaining guest relations and act as a mentor to team members in order to provide superior customer service
- Hire, train, motivate, evaluate and supervise staff in order to ensure that team members receive adequate guidance and resources to accomplish established objectives
- Responsible for staff morale through quality supervision and training
- Ensure fulfillment of banquet requisition of event and/or engagement with client
- Work with Banquet Chef and kitchen staff to ensure proper food preparation and timing, and that all last-minute changes are taken care of in order to ensure highest levels of customer satisfaction
- Coordinate with Beverage Manager to ensure effective beverage operations
- Exceptional people skills preferred
- Must be detail oriented, have excellent communication skills, and the ability to perform professionally under high levels of stress
- Three years experience in banquet supervisor/banquet manager capacity preferred
- Resolve guest concerns or complaints in a timely and friendly manner in order to maintain positive customer relations
- Implement and monitor department budget and other administrative processes to achieve proper management of department operations
- Increase Banquet revenues through research and taking positive steps to adjust or change menu offerings, service, portion control, presentation and waste
Banquet Manager Job Description
- Recruit, interview and hire banquet staff associates for assigned hotel(s)
- Participate in performance management with associates
- Train and support all banquet associates and ensure performance in accordance with established hotel brand/Colwen standards
- Adherence to all applicable Colwen/brand standards
- Determine departmental targets, objectives, and budgets
- Review Banquet Event Orders (BEO) with staff
- Use banquet beverage records to control liquor costs and manage banquet beverage inventory
- Educate and maintain proper controls with banquet bartenders
- Manage the inventory, control and breakage of china, glass and silver in relation to banquet services
- Receive, check and document food and beverage deliveries
- Ability to communicate clearly with staff and customers
- Banquets or other Food & Beverage outlets
- Requires a working knowledge of division operations and core standards, policies, and standard operating procedures
- Local Thai only
- Minimum 5 years experience in the event management, food and beverage or related field
- Seek out knowledge of market trends and ideas for new banquet ideas and presentation
Banquet Manager Job Description
- Play a lead role in the effective performance management of Event Operations staff including, however not limited to, ongoing coaching & training, the performance appraisal process, and progressive disciplinary process
- Communicate additions or changes to scheduled event arrangements as they occur and delegate appropriate Associates accordingly
- Regularly check supply levels and complete appropriate requisition forms for additional supplies
- Facilitate regularly-scheduled daily briefings and monthly department operational meetings
- Ensure compliance with established standards of service, operating and hygiene/safety procedures
- Promote the practice of service distinctiveness as a means to improve customer satisfaction
- Monitor business volume and staffing levels to ensure labour expenses are controlled
- Maintain positive labour relations and ensure that the team members’ grievances are handled according to established procedures
- Review internal processes in customer interaction cycle with culinary, beverage, stewarding, and identify areas for improvement
- Exhibits high standards of accountability & responsibility
- 3+ years prior banquet experience preferred
- 2 years banquet or food and beverage experience (hotel experience preferred)
- Two or more years of Hotel banquet management experience preferred
- Previous Marriott brand experience is preferred
- Ability to analyse and anticipate • Well organized • Autonomous
- Previous Supervisory position in a similar hospitality operation
Banquet Manager Job Description
- Committed to enforcing quality standards for products & services
- Anticipates problems & takes appropriate action
- Carry out any other duties as and when assigned by the Management of the Hotel and the Food & Beverage Manager
- Assume responsibility for all banquet facilities, including cleanliness, Ecosure Audits, repair and maintenance, reporting any deficiencies required
- Ensure the smooth daily operation of the banquet department all banquet bar services
- Responsible for critically assessing procedures, policies, and methods of operation and alter them where necessary
- Responsible for the financial success of the department by monitoring productivity, revenues and costs
- Responsible for building relationships with the Conference Services Department to ensure that a common vision in direction is shared and our customer's expectations are exceeded
- Responsible for building relationships with other Food & Beverage departments to ensure that all resources are being equally shared and that the entire division operates as a team
- Responsible for ensuring that all equipment, fixtures, and furniture of the department are kept in good supply and in the best repair possible
- Proficient with a computer
- Interacts verbally with guests
- Carry service trays up to 49 pounds to and from kitchen when necessary
- Walks and stands most of shift (walk approximately 10 miles per shift)
- Ability to work in high urgency and stressful situations
- Ability to serve tables when necessary