Applications Support Analyst Job Description
Applications support analyst
provides functional and technical support to the Accounting, Finance and Audit groups on the Perceptive AP processing system and other related accounting systems including Oracle EBS.
Applications Support Analyst Duties & Responsibilities
To write an effective applications support analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included applications support analyst job description templates that you can modify and use.
Sample responsibilities for this position include:
Root cause analysis, management communication and client relationship management in partnership with line of business partners across the Chase corporation
Ensures all production changes are made in accordance with defined requirements and ITSM controls
Root cause analysis, management communication and client relationship management in partnership with Line of business across Mortgage Banking
Ensures all production changes are made in accordance with compliance standards
Provide functional support for the Electronic Health Record and financial software applications communicate with vendors for modifications to these programs based upon our business needs
Provide functional support to Operations, Middle-office and Back-office, act as first point of contact for user issues, analyse issues, identify solutions and follow up on resolution of issues
Support the build out of a prudent Global Support model through the adoption of all business processes and best practices
Act as subject matter expert for the applications included in the GT PMO suite
Ensure application continuity
Enable an effective response to off-hours incidents a call-out rotate in maintained across the wider team
Applications Support Analyst Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Applications Support Analyst
List any licenses or certifications required by the position: ITIL, SSL, PKI, WF, AA, CCNP, CCNA, MCSE, V3, PMP
Education for Applications Support Analyst
Typically a job would require a certain level of education.
Employers hiring for the applications support analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Technical, Business, Engineering, Computer, Information Technology, Education, Computer Engineering, Technology, Graduate
Skills for Applications Support Analyst
Desired skills for applications support analyst include:
Excel
Relevant applications and development life cycles
Word
Microsoft products
PowerPoint
Oracle
Multiple systems
Clearance
Fund accounting
Splunk and WILY
Desired experience for applications support analyst includes:
Knowledge of security program frameworks, such as NIST (National Institute of Standards in Technology)
Solid understanding knowledge of rules and regulations related to information security and data confidentiality (SOX, HIPPA )
Experience in application security in multiple operating system environments
Experience working with IP networking, network protocols and understanding of security related technologies including encryption, firewalls, proxy services and access- lists
The candidate will possess relevant Application Support experience and a proven track record in a senior 2nd line support role, preferably within the financial services industry
A support orientated approach is required, with the ability to investigate, analyse and resolve application issues
Applications Support Analyst Examples
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Applications Support Analyst Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of applications support analyst. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for applications support analyst
- Application Hygiene
- Provide technical support to our customer base
- Be required to represent the Production Support organization on company-wide project teams
- Analyze, configure, and execute impact runs using Monte Carlo simulation methods
- Act as point of contact for all application interruptions
- Change and Problem Control Processing
- Investigate any issue
- Deliver and maintain effective support for data purge, replication and migration functions
- Troubleshoot, resolve, and recommend long term solutions if recurring issue application-related problems escalated by first level support
- Test and verify functionality of new systems prior to installation
Qualifications for applications support analyst
- 3+ years of technical analyst
- The candidate will also need to have a proven track record of service delivery in a complex IT environment and will have an in-depth understanding of applications supported by Applications Support functions in general
- Experienced in managing global teams
- Experience with and a broad knowledge of virtualization, Middleware, Database concepts, such as star schemas, snowflakes, dimensions, facts
- Ability to support & understand data integration specifications, ETL mappings/sessions & workflows using Informatica 8.6, data loading, monitoring and validating data, design fact and dimension tables
- Support experience in relational databases .NET technology
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Applications Support Analyst Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of applications support analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for applications support analyst
- Maintaining operation, monitoring and integrity of production systems to meet established standards
- Participating in large scale projects that impact the US Equity business and technology
- Ensuring that appropriate levels of Quality Assurance have been met for all new and existing products
- Ensuring that products and changes are fully documented, supportable and captured Interface with internal and external business and technical partners
- Participating in regression testing and BC/DR exercises
- Proactively identifying opportunities for change and improvement within the production environment
- Interacting with Middle Office groups to determine data, performance, and other issues related to the application
- Ensure end user support (Back Office, Finance team, …) resolve first level of production issues
- Control the correct sourcing and the availability of the tools (monitor flows timings, control the consistency of the data provided, verify access to the tools, inform internal clients, …)
- Follow-up on production support, incident management, and prepare incident dashboards
Qualifications for applications support analyst
- Experience working with back office applications process & procedure knowledge of back office operations and Finance
- Application server knowledge (any server)
- Infrastructure related
- Familiarity with development and testing concepts
- Hands-on approach to analyze, troubleshoot and debug problems
- Minimum 4-8 years’ experience in Software Development and level 3 production support role
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Applications Support Analyst Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of applications support analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for applications support analyst
- Be on-call duty on nights and week-ends for end user support during closing period
- Priority of work is to support existing manufacturing plant software systems for various departments within the facility
- Work with plant customers to assist with providing solutions to meet specific data requirement needs with significant consideration given to enterprise available implementations
- Develop new applications as directed by site IT Manager
- Serve as primary web applications developer for local site
- Handle incoming Remedy Help Desk tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems
- Diagnose, test and resolve application problems and perform post-resolution follow-ups to ensure problems have been adequately resolved
- Document problem resolutions for use in after-hours support
- Develop and conduct end user training as necessary for various plant application systems
- Event Coordination for planned and unplanned events
Qualifications for applications support analyst
- Act as the first point of support for application incidents and service requests
- Feeling of personal accountability for all areas in scope
- Strive to provide excellent customer service
- Receive and logs calls from users using appropriate processes, procedures and technology
- Identify, diagnoses, and resolves functional and technical problems and business critical incidents through research and analysis of trends, root causes, and business impact
- Build a strong relationship with the Application Development Team and user communities
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Applications Support Analyst Job Description
Job Description Example
Our innovative and growing company is hiring for an applications support analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for applications support analyst
- Prepare and handle the standard patching cycles of servers
- Analyze production incidents and document in a consistent manner and provide updates to the leads
- Latest ISO9 standards
- Latest BSI standards
- Ensure that key backend processes complete at the relevant checkpoints
- Ensure that business teams receive the daily reports around fulfillment, sales, inventory
- Triage reported production issues and involve the appropriate development teams to provide a through root cause analysis and remediation
- Document the root cause analysis and remediation
- Report key metrics around support issues like number of open issues on a weekly basis, rate of issue closure, number of repeated issues opened over a period of time
- Collaborate with cross-functional teams within and outside the organization like Internal Audit, Finance, Logistics, Customer Service to document and communicate application incidents on a regular basis
Qualifications for applications support analyst
- Improvement of overall quality and level of service, maximizing service availability levels
- Contribute to continuous improvement and knowledge transfer
- Windows / Active Directory permissions
- Unix command line / Keon permissions
- Global and DR Pair Failovers
- 3+ years of working experience with JPMC LOBs
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Applications Support Analyst Job Description
Job Description Example
Our growing company is looking for an applications support analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for applications support analyst
- To identify areas of improvement within the system and its use (including trialling new processes and set ups)
- Quality assure all application changes and developments using UAT methodology
- Logging and resolving incidents / requests in line with associated documented processes
- Design and document and / or re-design and manage the implementation of process controls
- Implementation of service enhancements
- Timely escalation of issues to your line manager
- Provide training to Service Desk team members were required to ensure knowledge is shared and processes are being followed
- Provide support to Business Strategic projects as required
- Conduct additional ad hoc duties as required
- The sales and profit performance of the Company
Qualifications for applications support analyst
- A solid understanding of the JPMC incident and changes management process, principles and methodologies
- Sound knowledge of Windows and Unix operating systems
- Experience of using monitoring/forensic tools
- Must have full AD life-cycle experience in large, global multi-tiered systems, preferably in the financial industry
- Experience working in a web-based distributed client server environment (J2E, IBM, MQ, Tomcat)
- Java, Java Servlet, JSP