Applications Support Job Description
Applications support
provides functional analysis related to the design, development, and implementation of software systems, including, but not limited to application software, utility software, development software, and diagnostic software.
Applications Support Duties & Responsibilities
To write an effective applications support job description, begin by listing detailed duties, responsibilities and expectations. We have included applications support job description templates that you can modify and use.
Sample responsibilities for this position include:
Uses experience with a variety of network technologies to lead internal and external clients with Internet-, intranet-, or extranet-based applications, including but not limited to C++, Java, XML, HTML, CGI, ASP, multimedia applications, database interactions and data modeling tools
Troubleshoot technical issues (FAST, Tomcat, Apache, Weblogic, Peoplesoft, Oracle, OS related, .) or escalate and work with appropriate technology teams to provide solutions
Propose solutions to increase the reliability and quality of the applications to reduce operating and on call costs while ensuring an adequate level of security
Responsible for all aspects of end user support of proprietary software applications
Manage the development and installation of new systems and applications
Perform work with a variety of LAN and mainframe based applications
Manages, develops, integrates, and implements related applications components including front-end development, server- side development and database integration
Plays a direct role in programming, maintenance, technical support, documentation and administration of the applications
Establishes and communicates standards to manage cost and ensure continuity of applications
Assists with the upgrade of enterprise applications, including associated databases and servers
Applications Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Applications Support
List any licenses or certifications required by the position: ITIL, PKI, WF, AA, PMP, AWS, LMS, VMS, CRM, SSL
Education for Applications Support
Typically a job would require a certain level of education.
Employers hiring for the applications support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Technical, Business, Education, Engineering, Information Technology, Computer, Technology, Information Systems, Computer Engineering
Skills for Applications Support
Desired skills for applications support include:
Excel
Applications
Application development
Oracle
Incident
PowerPoint
Deploy
Develop
Development toolset to design
Maintain and improve software
Desired experience for applications support includes:
Providing production support, and performing daily duties in order to keep production active with efficiency and less interruptions, using Performance tuning, PL/SQL, DML, and DDL
Familiarity with monitoring tools such as Tivoli, CA Wily
Complex SQL query writing
Familiarity with monitoring tools such as Tivoli, CA Wily, Splunk
CA Job scheduler, Control M
WebSphere Portal, Weblogic, Applets, Java, ASP, JSP, Java Script, XML, HTML
Applications Support Examples
1
Applications Support Job Description
Job Description Example
Our growing company is looking for an applications support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for applications support
- Manage day to day operations/issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages
- Aggressively respond to service requests from business partners facing support teams, Operations, Risk/control partners
- Own thematic resolution of incidents caused by Changes
- Manage monthly thematic reviews
- Create, revise and maintain technical support documentation for all supported systems, including department SOP’s and policies
- As business need demands, will perform Technical Support Engineer job functions
- Provide Remote hands to Local IT and Corporate Support teams for all IT disciplines
- Monitoring & managing the Support queue for Orbital Gateway requests
- Responsibilities also include root cause analysis, management communication and client relationship management in partnership with internal Service Support teams
- Achieving Service Level Agreements
Qualifications for applications support
- Bachelor of Science in Computer Science or Engineering, specialized training, or equivalent work experience
- Work with the global leads in coordinating with the Development and Infrastructure teams to address and resolve issues
- 5+ Years of production support and / development experience
- Working with DBA’s, Linux SA’s and AD teams to resolve any environment issue during or after release installations
- Maintaining the environment integrity
- Continual process improvement for infrastructure as software automation of the environment prep steps, automation of the smoke testing, better management of the environments to a defined standard which benefits from the experience and lessons learned
2
Applications Support Job Description
Job Description Example
Our company is looking to fill the role of applications support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for applications support
- Provide 24x7 2nd and 3rd Level support for vendor and in-house applications
- Ensure that the key applications are functional without compromised user experience
- Work directly with business users to track and report a production / operational incident
- Use established best practices to ensure timely and successful production deployment
- Coordinates Mock Deployments and Mock Rollback
- Responsible for code deployments to UAT, DR, Prod, client-facing environments
- Execute deployment according to implementation plan •Coordinate overall deployment
- Produce runbook including detailed implementation tasks, PVT Plan, Backout and Contact Lists
- Post implementation documents to online data repository May be responsible for mentoring lower level Release
- Creates and modifies stored procedures, jobs, tables and views using data connections between Jenzabar EX, Salesforce, Blackboard, NolijWeb Document Management and SQL
Qualifications for applications support
- 2 – 5 years experience with the following tools/languages
- Excellent communication skills (written and verbal), interpersonal skills, outstanding organizational skills
- Role consists of 70% application support, 30% hardware support
- Bloomberg account resets
- Must have extensive experience with J2SE version 5+ / J2EE / Java Servlet API and Java-XML APIs
- Must have experience in remediation of Cybersecurity vulnerabilities, ie
3
Applications Support Job Description
Job Description Example
Our company is looking for an applications support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for applications support
- Support the Applications Support and Development Manager
- Deliver identifiable business benefits from the existing applications
- Provides support for Jenzabar EX through SQL database programming/reporting/administration
- Implements new technologies and gathers technical requirements to support reporting requests, process redesigns and application configuration/customizations
- Provides support of NolijWeb and aids in the setup of new documents, workflows and other features
- Represent the university in interactions with users, vendors and its community
- Attend IT meetings with staff members
- Work as a team to problem solve and plan initiatives
- Perform deployment, installation, configuration, troubleshooting, maintenance and support of production and non-production environments
- Address user questions/concerns in a consistent manner
Qualifications for applications support
- Should have worked in delivery manager capacity for few years
- Minimum 3+ years working in an Production Management Roles
- Five years information technology operations experience
- Bachelor’s degree in Information Technology or related degree with 10+ years of relevant professional experience
- Must have experience supporting the Software Life Cycle Development in an enterprise environment
- Must have experience supporting an IT roadmap that is forward thinking and sets the groundwork for reducing maintenance costs while meeting or exceeding business objectives
4
Applications Support Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of applications support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for applications support
- Co-ordinate incidents with the internal Application Development, Quality Assurance and Technology infrastructure teams.Influences work of others and facilitates group progress
- Support hardware and/or software upgrades, review of application changes for permanent fixes, completion of root causes analysis, and application improvements
- Support, maintain, and enhance database management systems
- Oversee daily operations of large-scale carrier grade systems
- Prepare for Change Review Board meetings to review all Digital and Emerging Payments changes
- Signoff on operability checklist for each project and release going to production
- Conduct post mortem on project and release quality and PTO effectiveness in terms of production
- Stability measurements with focus on P1 incidents
- Administration of user access & roles and data, commodity codes and GL mappings and configuration
- Functional support (level 2), technical assistance and training to system users
Qualifications for applications support
- Must have experience with SMA (Pega) and ETL processes using various data sources
- Must have experience effectively addressing IT Audit and Risk agenda and evidence gathering to fulfill IT breaks within the system
- Must have experience ensuring back up and recovery strategies are in place and effective by coordinating and executing Disaster Recovery planning and testing to comply with application risk availability
- Must have experience influencing production stability through strong production readiness management
- Objects used in reporting preferred, data manipulation, and controlling the flow of data
- Typically requires up to five years of development / application support work experience
5
Applications Support Job Description
Job Description Example
Our company is looking to fill the role of applications support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for applications support
- Manage the implementation, keeping software up-to-date, optimal configuration and plan for future needs of all assigned applications
- Develop and maintain a highly advanced level of proficiency with software and hardware in use
- Work with the HelpDesk, providing excellent customer service and support to all users, internal and external with expert, second-level support for firm applications
- Ensure solution availability, controls, configurations and data integrity
- Analyzes system trends and underlying concerns and user query to make system improvement recommendations
- Administer security/authorization set-up, user documentation, data interface design, data migration and reconciliation
- Problem resolution – Gathers complete information from clients, documents steps taken, researches the knowledgebase and documentation for known solutions, isolates causes and takes restorative actions while minimizing disruption to the client’s business operation
- Customer satisfaction – Responds and communicates effectively with clients in order to build trust and loyalty
- Teamwork – Interacts constructively with colleagues to resolve customer issues in the most effective manner
- Technical expertise – Acquires and maintains expertise on the Thomson Elite software product set and its operating platforms
Qualifications for applications support
- Knowledge of Windows and Linux OS with the ability to maneuver and troubleshoot basic issues
- Working knowledge of the Change management and control policies
- Working knowledge of escalation protocols
- Ability to show experience managing multiple tasks simultaneously and successfully
- Good knowledge of the UK Energy Supply industry and related processes
- Coaching and developing other application support analysts