Application Support Consultant Job Description
Application Support Consultant Duties & Responsibilities
To write an effective application support consultant job description, begin by listing detailed duties, responsibilities and expectations. We have included application support consultant job description templates that you can modify and use.
Sample responsibilities for this position include:
Application Support Consultant Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Application Support Consultant
List any licenses or certifications required by the position: ITIL, V3, US, SSL
Education for Application Support Consultant
Typically a job would require a certain level of education.
Employers hiring for the application support consultant job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Education, Engineering, Technical, Business/Management, Business, Sciences, Information Systems, Information Technology, Computer Engineering
Skills for Application Support Consultant
Desired skills for application support consultant include:
Desired experience for application support consultant includes:
Application Support Consultant Examples
Application Support Consultant Job Description
- Oracle Access Management
- Oracle Single Sign on
- Oracle Identity Manager (IDM)
- Provisioning and De-Provisioning/Identity Workflows
- Oracle Access Management and Oracle Identity Management expertise
- Single Sign-On SSO for Oracle and Non-Oracle Products
- Federated Identity/Federation with SAML
- Configuration, Integration and migration documentation
- Enterprise System Architecture, Security Infrastructure Design
- Architect and deploy Identity and Access Management (Oracle IDM and OAM)
- Authentication and Authorization technologies
- Code Management, Production/Customer Support and Maintenance
- Migration from OID to OUD
- Integration with AD , OID , E-Business Suite for User Synch
- Experience in External User management
- Upgrade, Maintenance of IDM, OAM infrastructure components
Application Support Consultant Job Description
- Provide technical support for our Multinational clients within SAP HR Modules
- Deliver World Class Service to our multinational clients in accordance with ADP Service Level Agreements
- Contribute to testing of version upgrades and providing relevant training to users
- Resolving client application questions or problems in the area of system set up, product functionality and product enhancements in addition to other services issues in the complex area of payroll, time management and HR
- Understanding the clients systems and processes and their relationship to ADP's products and services to troubleshoot and solve issues
- Professional training within the field of SAP Consultancy
- Good opportunities for professional growth
- Competitive salary with an annual performance bonus
- Wide range of benefits including 25 days of vacation, meal vouchers fully covered by ADP, free language lessons, and various company discounts such as the MultiSport Benefit Card, free beverages, relaxation zone in the workplace among others
- Researching and resolving day to day Workday US Payroll issues
- Strong business Subject Matter Expert knowledge in of the following markets (Financial, Insurance, Manufacturing, HealthCare, Media & Entertainment, Non-Profit, Retail)
- Working knowledge of of the following Lawson Application suites in version 8.0.3, 9.0.1 and higher
- Lawson 8.0.3, LSF9, LSF10 Administration – includes applying CTPs, Environment Patches, Environment upgrades
- Lawson Landmark Administration – includes monitoring, applying patches & upgrades
- Working knowledge of all Lawson utilities, Lawson DB utilities
- Administration of LAUA security, Lawson Security (a plus), Lawson Security Administrator, Lawson RM Administrator, Portal, Design Studio, LBI (FrameWork Services, Reporting Services, Smart Notification, Analytic Architect, Scorecard), and ProcessFlow
Application Support Consultant Job Description
- Creating and Updating Workday configurations based on requirement changes
- Provide support for regular and special payroll processes in Workday
- Provide support for post-payroll activities like posting, bank transfer and pay checks in Workday
- Provide support for Legal and regulatory reports in Workday
- Provide support for year-end reporting and other year-end activities in Workday
- Analyze Workday Updates and provide recommendations to clients
- Provide support for various Payroll interfaces in Workday
- Provide support to core HCM application
- Maximize system availability
- Work directly with the development and business teams to keep the communication flowing
- A good working knowledge of LDAP (Microsoft ADAM, IBM TDS) and knowledge of Lawson’s Security Schema, LDAP browsers, and Websphere Administration (implementation a plus)
- Provide performance assessment and tuning as related to the application and environment
- Provide periodic reviews of application environment performance and monitoring levels
- Automate regular maintenance and monitoring tasks
- Define and implement best practices methodologies for Lawson Applications support, patching, refreshes and maintenance
- Demonstrate leadership through technical knowledge, interpersonal skills, business knowledge, organizational skills and professionalism
Application Support Consultant Job Description
- Assist users with application questions and issues
- Capture metrics regarding performance and capacity, stability, and value that drive decisions
- Drive innovations on their team always looking for performance improvement
- Providing recommendations for the best user experiences and product enhancements
- Researching, troubleshooting, diagnosing and recommending solutions to increasingly complex business or technical problems
- Must be energized, empowered and able to drive resolution to issues and tasks without requiring greater levels of guidance to accomplish the tasks
- Have an architectural level knowledge of application infrastructures with the ability to drive changes or improvements that lead to a more supportable and sustainable solution
- Have experience in managing and supporting highly scalable distributed systems
- Have strong analytical problem solving skills for root causes analysis and innovative solutions
- Ability to automate through scripting and configuration management, have a deep understanding of scripting languages like Bash, Shell or Perl
- Design, implement and monitor application and file system backup and recovery processes
- Provide ongoing support for existing Lawson installations and new installations/modules if any that may come up
- Work with other Application Support functions manage the controls through the life-cycle of incidents, problems and change implementation
- Must hold Workday US Payroll Certification and either Absence or Time Tracking certifications
- Strong US Payroll process knowledge
- MS SCCM, MS SCOM, SSRS, C#, MS SQL Server, DBMoto, Powershell
Application Support Consultant Job Description
- Are an effective organizer and solve technical problems at various levels of difficulty and document the process and resolution
- Can work independently, as a member of a collaborative team and/or within a leadership role
- Monitoring of application performance and environmental uptime
- Are able to synthesize and analyze new concepts quickly
- Successful past in building relationships with leaders and peers business partners and vendors
- Strong background on broad range of technologies (Linux, Ab Initio, Oracle DB, Splunk, Zenoss, Service Now)
- Working knowledge on Java systems would be a plus
- A degree in computer science or related degree path and a minimum of 7 years’ experience in an application development and systems support role
- Implement and promote agile methodology across the team to ensure consistent and focused delivery
- Escalate critical issues to other areas of the enterprise as appropriate and work to develop plans to achieve the best end to end service
- Experience in Application and Service support for minimum 3 years
- Varnish, Apache, JBoss, New Relic, AWS RDS, Cron
- NET C#, JavaScript, C, C++, XML, Raven-db, HTML5, JSON, JAVA, CSS
- Manage resources to ensure that processes are executed reliably and appropriate training is provided to all users
- Forecast and ensure the demand for resources is met in accordance with operational targets, cost constraints and expected volumes
- Manage day-to-day operational risk within acceptable levels, supported by the Reporting Manager and assigned resources