Application Development & Support Job Description
Application Development & Support Duties & Responsibilities
To write an effective application development & support job description, begin by listing detailed duties, responsibilities and expectations. We have included application development & support job description templates that you can modify and use.
Sample responsibilities for this position include:
Application Development & Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Application Development & Support
List any licenses or certifications required by the position: ITIL, MCAD, PMP
Education for Application Development & Support
Typically a job would require a certain level of education.
Employers hiring for the application development & support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Engineering, Information Systems, Business, Technical, Education, Information Technology, Science, Management Information Systems, Computer Engineering
Skills for Application Development & Support
Desired skills for application development & support include:
Desired experience for application development & support includes:
Application Development & Support Examples
Application Development & Support Job Description
- Front-end Responsive development for Adaptive Multi-channel User Experience
- Back-end web development to manage services and data
- Using Java with open source frameworks, Social Media libraries, & other web services
- Application configuration work to fulfil business requests or resolve problems/issues for
- Web domain, content management, application flow orchestration
- Front-end web configuration and setup
- Back-end java instance deployment & debugging
- Processing the incident or information ticket on the production connected object escalated by the level 1, managed the global ingoing ticket
- Define problems regarding recurrent issues to optimize global ticket incoming
- Analyze and diagnose client issues on the technical production platform
- Functional and technical knowledge of the end to end Television Networks business process for Acquisition and playout
- Ability to train users on key applications, systems and procedures
- Knowledge of defect management, test case planning and execution and reporting
- Knowledge of business analysis methodology and software
- IT Programming skills with proficiency in languages such as Java and JavaScript
- Qualified candidates should possess 10+ years of recent experience in application development & support, and at least 5 years managing teams that support the entire software development life cycle
Application Development & Support Job Description
- Managing the ticket, update status, diagnosis information adding, and KPI definition and publication
- Escalate the ticket to appropriate Level 3 teams after diagnosis and ticket improving in case of inability to fix or to improve the diagnosis
- Understand the global operation of the delivered Service and evaluate the ticket regarding specificity of the connected Object (appliance, vehicles …)
- Diagnostic tree definition and improving
- Operational management of local technician
- You will handle all levels of support, dealing with the initial analysis of a ticket and progress further with the customer through implementation to resolution
- Use remote support tools to install, change or assist with various technical issues and requests
- Provide administrative tools to handle and maintain network access and stability
- You will be diligent in root cause identification and remediation
- Support CCNA Fountain Financial Close, RE and Annual Business Plan processes from a systems/technical perspective
- Experience with Matlab, R, RATS
- Second year or penultimate year student in any local university of Hong Kong
- Possesses adequate knowledge and concepts in application programming
- Student who studies Computer Science, Computer Engineering, Information Systems or equivalent degree courses is preferred
- With passion in the IT consulting career
- Self-confident communication and presentation skills with strong business sense
Application Development & Support Job Description
- Understand and analyze the requirements of the project
- Fully unit test and integration test new/changed services prior to delivery to the customer
- Handling Technical queries related to application and products
- Reviewing twice in a year with sales team on business which is generated from New application address
- You do not mind providing on-call support
- Design and implement software components based on business requirements
- Deliver implemented systems into production
- Manage application support
- Manage external development teams contracted to support standard application implementations
- Directly manage the configuration and operational management of both on-premises and hosted/cloud applications
- Second or penultimate year student in local universities in Hong Kong
- With basic knowledge and concepts in programming
- Possesses an excellent command of written & spoken English, Cantonese and Mandarin will be an advantage
- Studying a Bachelor Degree
- Assisting with the updating and enhancements of an existing system being part of a team developing and bringing in a new business engine
- Knowledge of and experience working with CCNA operational planning and reporting tools such as Matrix, SFTK, PLUS, Account Transfer Tool
Application Development & Support Job Description
- Lead the development teams, ensuring quality design and development
- Own and lead planning and end to end execution of the portfolio of projects for P/C personal lines
- Accountable for support and maintenance of new Policy Administration system, meeting SLAs for quality, availability, and performance
- Manage team of direct reports and supervisor over support team
- Accountable for budget formulation and management
- Identify and implement continuous improvement items that improve quality, increase effectiveness of team
- Accountable for resource planning and alignment of skills required to achieve program goals
- As a member of the Program leadership team, ensure planning, execution, and team members are focused on achieving objectives – challenging assumptions, approach, and decisions as needed
- Overall liaison of the program to other ITS domain leaders required for Program success
- Manage and own vendor relationship
- Proficient using Microsoft Office (Access, Excel, Outlook)
- Knowledge of CCNA Fountain business
- 1+ years VB or VBA development experience, a plus
- Technical and functional knowledge of Client proprietary Application called Order Management System (OMS) and Retek Merchandising System Lite (RMSL) system for one of our Retail Clients
- 24 * 7 Support of Order Management System and RMSL application and Provide ONCALL Support including weekends
- Provide onsite support to various Order Management System (OMS) and Retek Merchandising System Lite (RMSL) development and support teams
Application Development & Support Job Description
- Ensure business requirements for all applications are compliant with architectural principles
- Create and set performance plans for the team aligned to strategic plans
- Identify and resolve gaps in skills, processes, and resources
- Work with stakeholders and functional areas to develop business requirements
- Develop guidelines for capturing business requirements
- Manage budget creation, resource augmentation, relationship building with vendors, external teams, and resource allocation
- Support the business operations needs of HPE Office of the General Counsel (OGC)
- Application maintenance and enhancements
- Application configuration and integration
- Provide Technical Support for application issues
- Work on OMS and RMSL support management for future releases
- Perform OMS and RMSL Maintenance Releases
- Perform detailed analysis on OMS and RMSL production defect and provides recovery and permanent resolution
- Perform OMS and RMSL Release projects design reviews, Impact Analysis and provide feedback to delivery team as a Subject Matter Expert
- Supporting OMS and RMSL Production deployments for upcoming releases
- Support OMS Performance testing team in terms of Environment issues handling, WebServices issues and providing inputs as a Subject Matter Expert