Support Consultant Job Description
Support Consultant Duties & Responsibilities
To write an effective support consultant job description, begin by listing detailed duties, responsibilities and expectations. We have included support consultant job description templates that you can modify and use.
Sample responsibilities for this position include:
Support Consultant Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Support Consultant
List any licenses or certifications required by the position: ITIL, HCM, SSL, FLEXCUBE, PMP, AWS, FDA, ITL, SAP
Education for Support Consultant
Typically a job would require a certain level of education.
Employers hiring for the support consultant job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Education, Business, Engineering, Technical, Economics, Technology, Information Technology, Computer, Marketing
Skills for Support Consultant
Desired skills for support consultant include:
Desired experience for support consultant includes:
Support Consultant Examples
Support Consultant Job Description
- Ensure internal Sales processes are documented, communicated and followed
- Preparation of client registers, presale information memorandums and addressing queries
- Verification and validation of remuneration and compensation issues relating to historical register purchases
- Management of workflow for all requests for broking support deliverables
- Required to contribute to all aspects of requirements definition and documentation for each assigned customer
- Support Account Executives by providing overall operational expertise
- Troubleshoot solutions to client issues, respond to clients’ telephone and written requests
- Conducting technical training courses for internal employees, customers and distributors
- Providing prompt 3rd level installation and technical support to regions
- Consolidating global important technical documentation, including local experience
- Require interaction with customers, consultants, sub-contractors
- Ability to act as a liaison with managers/professionals
- Bachelor`s degree in the Economics, IT or in a related field
- Technical training or equivalent in IT technologies
- 1-2 years of experience in processing payroll and/or accounting
- 1-2 years of experience working with SAP HCM as a user/superuser
Support Consultant Job Description
- Review and monitor the work plans associated with each phase and systems
- Review and make recommendations regarding the contractor’ operational readiness test plans based on industry best practices
- Provide Quality Control/Quality Assurance review of project artifacts, internal presentations and documents
- Participate in Quality Management Processes
- HTML ideally with CSS / XML / JavaScript
- Client / server principals ideally with knowledge of web server and application technologies
- Desktop and mobile browser knowledge
- Ideally at least 1 programming PHP / .NET / Ruby / Java
- Windows, OSX and/or Linux operating systems
- Minimum 5 – 6 years’ experience in a technical applications support capacity, troubleshooting and resolving complex technical applications issues with a demonstrated focus on excellent customer service skills
- Must have 10+ years of professional experience, prefraby having 5+ years’ experience in the IT industry
- A tertiary degree in a relevant field such as
- Four-year bachelor’s or foreign equivalent degree in computer science, engineering, business or related field
- 7+ years of plan administration/past third-party administrative (TPA) experience required
- Willingness and ability to expand upon expertise to include welfare benefit plans (wrap, POP, HRA, section 125 and section 132 plans)
- Ability to provide the appropriate level of guidance and oversight to less experienced product support and administrative staff
Support Consultant Job Description
- Recognizes, documents and communicates trends in customer calls
- Gathers information from various sources to build a “resolution” for customers
- Creates accurate and concise case notes regarding customer interactions
- Follow up on outboard calls by providing information on titles, vehicles or other information
- Proactively monitor the operation of our platform in EMEA countries, ensuring that we're delivering the best possible performance at the lowest possible cost
- Developing and implementing technologies in support of the defense client's logistics operations
- This role will include advising client on fielding strategies, pilot projects, policy, governance and overall program management
- Manage internal and external client meetings and weekly calls follow up communication to ensure cross-functional EFX teams and partner key stakeholders are aligned on the support needs for the partnership
- Manage invoicing and revenue tracking for many unique contractual arrangements
- Coordinate onboarding and new Member Number set up
- Have an analytical mindset with a keen eye for detail
- Previous Planning and Forecasting experience within a Back Office environment
- Be capable of robust and independent thought and challenge, but also a team player
- Demonstrate experience of innovation in previous roles
- Have good communication skills with the ability to influence senior stakeholders
- High school diploma, minimally
Support Consultant Job Description
- Translate business challenges into technical solutions
- Support existing customers using developed software products that involve web services, API’s, content-entry tools, and other utilities, applications, and services
- Support database schemas, stored procedures, and other database-oriented tasks as needed
- Support detailed program specifications relating to the current technical and developmental environment
- Think creatively and contribute holistically to the system implementation and development lifecycle
- Communicate with others in product groups to gain needed information
- Create, maintain and train on new job aids and processes
- Serve as process owner for customer service processes within the Sales Support Team
- Actively resolve problems through solution based methodology
- Units focused including but not limited to Shared Warehouses, Shared Bins, LP’s, Promoters, Trubulk, Probulk, Batch Tracking, Replant, Product Transfers and Units Settlement
- General knowledge of a Technical Support Ticket System and how to submit a trouble ticket on behalf of a customer
- This is a full time role on a rotating roster
- IT literacy (AutoCAD
- Bachelor’s degree in MIS, Computer Science, or related degree
- 1-3 years of related experience working with complex, integrated IT systems and applications
- Ability to multi-task and quickly adapt to new and changing situations
Support Consultant Job Description
- Migration from legacy platforms to new platforms
- Implementing new customer systems
- Delivering training, understanding and demonstration of best practices, periodic review of customer system setup to maximise value, and clear reinforcement of the solution ROI to support renewal of contractsOngoing training and support for customers
- Conducting solution reviews
- Regular liaison with, sales specialists and account managers to identify and co-operate on retention and revenue growth activities
- Liaise with product owners, sales specialists and account managers to ensure support required for existing and future products is provided to the senior management team for inclusion to the annual planning process
- Produce and advise product groups on Go to Market strategies
- Tradeshow execution and coordination
- Arrange photo shoots, write video scripts, shot lists (can include animations)
- Analysing and resolving Incidents raised by customers using supported software, ensuring that Service Level targets are met
- Experience working with technical and non-technical staff and end users
- Design and implementation of TACACS
- An in-depth understanding and experience of configuration best practice, with focus around security
- Ideal candidate would also have in-depth experience with Office LAN’s, VOIP and Printer networks
- Ability to learn various internal applications to assist the Sale team
- 2+ years of professional experience within Information Technology, Business, or Consulting field