Account Service Manager Job Description
Account Service Manager Duties & Responsibilities
To write an effective account service manager job description, begin by listing detailed duties, responsibilities and expectations. We have included account service manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Account Service Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Account Service Manager
List any licenses or certifications required by the position: PMP, ITIL, PMI, V3, BOMA, HPE, OEM, CISM, CISSP, CAFM
Education for Account Service Manager
Typically a job would require a certain level of education.
Employers hiring for the account service manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Education, Business, Engineering, Technical, Management, Marketing, Engineering Technology, Business/Administration, Communication, Business/Management
Skills for Account Service Manager
Desired skills for account service manager include:
Desired experience for account service manager includes:
Account Service Manager Examples
Account Service Manager Job Description
- Responsible for organizing all jobs from beginning to end (setting up project accounts for the customer, entering orders, material orders, keeping track of jobs, scheduling with techs and store managers, setting up security, making sure each job is complete, following up with the store managers to confirm satisfaction, confirming how the customer wants to receive their invoices, and watching the A/R & A/P on all accounts)
- Participate in conference calls with sales, in house team, and customers
- Educate self on products being used with each customer
- Attend customer events/summits, visit job sites
- Attend trainings that are offered
- Updating systems, customer portals, project spreadsheets daily
- Making sure customers receive invoices on time, and payment is received in a timely manner
- Review and resolve any A/R issues
- Reviewing weekly open order reports and daily writer sales reports
- Sending customers and management weekly updates
- At least 5 to 7 years of job related experience
- Significant customer interaction experience
- Minimum 3 years’ work experience in Customer Service or Sales
- Strong Aerospace industry and program knowledge
- Judgment, logic, resourcefulness and creativity
- Basic market analysis tools and techniques
Account Service Manager Job Description
- Understands and effectively applies estimating, scheduling and other software programs
- Evaluates contractual conditions, technical specifications, architectural drawings, and prepares fully detailed project proposals for presentation to developers, consultants, and building owners
- Ensure the customer is being billed properly and assist in collections of slow paying accounts
- Interface with branch clientele developing ongoing relationships, resulting in solid sales leads
- Able to analyze market conditions
- Take the lead in the Pre-Sell, Bidding, Negotiation, Order Entry and Approval Engineering Phases of project management
- Partner with Operations Manager to ensure quality product turnover
- Account liaison between branch personnel and Operations Support Team
- Manages service accounts by visiting with Tier 1, 2 and 3 customers within assigned territory, to develop ongoing relationships with customers and build an understanding of their needs and wants
- Includes building relationships in BOMA and other associated groups
- Strong Outlook(tasks, calendar, email) experience
- Human Resources experience (Employee Benefits, 401K)
- Knowledge of Medical, Vision and Dental terminology
- At least 2+ years of wholesale or customer service experience
- Bachelor’s degree in Fashion Merchandising a plus
- Successful record of meeting and exceeding sales goals
Account Service Manager Job Description
- Remains current on regulations and industry trends which affect service offerings and turbine sales for North America and target markets
- Support high visibility customer engagement teams, Program Management reviews, rate readiness reviews , as applicable
- Responsible for providing dedicated account management support for specific accounts and developing excellent relationships with the account’s key contacts
- Ownership of the Service management aspect of the relationship – engaging with each account on a regular basis
- Responsible for the successful integration of the Accounts into FundsNetwork
- Offer a business consultancy service to our clients, focusing on operational, technology and client service solutions – resolving complex issues and making it easier to do business with FundsNetwork
- Produce MI to share with the accounts to highlight sales operational trends – automation, contact analysis
- Identify / fact find revenue opportunities when interacting with the accounts and sharing relevant updates to the Sales / Propositions teams
- Engage with Senior Management on a regular basis to update them on the relationship, highlighting risks and opportunities
- Function as an extension of Retirement Solutions and Institutional sales teams when partnering with Marketing, Product, Business Management and Shared Services
- Four year University degree
- Previous experience working with complex commercial accounts, with an emphasis on transportation and/or construction industry focused experience preferred
- Executes the complete sales cycle, from prospecting and qualifying sales leads, coordinating sales activities and required resources for solution development, to presenting solutions and negotiating through the close
- High School Diploma and 12+ years of relevant experience or Bachelor's Degree and 10+ years of relevant experience required
- Previous FTTx experience highly preferred
- Supports and participates in team sales initiatives where applicable by gathering and communicating pertinent information for assigned accounts
Account Service Manager Job Description
- Prioritize orders to traffic by Distribution Facility
- Manage Regional Territory and agent standard processes
- Leads technical and management conference calls
- Responsible for the education of the employees of the customers incl
- Request communication materials
- Assume a leadership role in developing and executing winning account strategies for the extended sales team
- Develop and build strategy for national account business around all product categories within the B&G Foodservice portfolio and define target operators
- Manage existing National Account customers and expand the portfolio of products within those customers
- Focus on establishing new business with national accounts and defined target operators for profitable growth within our national brand portfolio
- Collaborate with Foodservice Marketing lead and channel director to prioritize brand focus and develop capabilities presentations and various selling materials to support those brands
- Ability to multi-task and remain flexible in a fast-paced environment
- Service Engineering Manager (SvEM)
- Service Delivery Manager (SDM)
- Provide an excellent level of customer service through frequent and direct customer contact
- Meet annual department Order Input targets for assigned customer accounts
- Manage services projects and maintenance contracts within budget and schedule requirements
Account Service Manager Job Description
- Participates in Root Cause Analysis including incident and problem management activities
- Able to clearly articulate concerns and issues to the customer
- Presents all open cases and details regarding upcoming events
- Manages all commercial aspects of the service maintenance contract relationship with the customer
- Ensures compliance levels are met in accordance with all maintenance contracted service level agreements
- Participates in the planning, approval, and implementation of approved change management requests
- Develops a joint Account Management Plan (AMP) and execute against the plan in conjunction with VxBlock , VxRack and/or partner account teams
- Maintains high level of awareness of service issues effecting the Converged/ Hyper Converged environment including proactive problem avoidance behaviour and maintenance practices
- Responsible for management duties to Client's vehicle fleet program and develops/enforcement of fleet policy to ensure the efficient and effective use of company-owned and/or leased vehicles
- In consultation with the Client, initiates, monitors, and recommends adjustments to the Client's fleet policy in order to maximize the fleet's efficiency and profitability, ideally reduces the Client's liability exposure and follows industry Best Practices
- Good understanding of FundsNetwork and the competitive landscape within the industry
- Strong understanding of the UK platform business, in particular servicing and new business processing
- Ability to handle objections and think on ones feet to overcome
- Strong influencing skills, proven experience and success in building long term customer relationships
- Proven track record of managing Accounts
- Confident at all levels of the business with senior stakeholders from sales, operations and technology