Specialist, Technical Support Cover Letter

I am excited to be applying for the position of specialist, technical support. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for second/third level technical support for voice and video technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers.

Please consider my experience and qualifications for this position:

• IT Helpdesk/call center experience
• Experience working on process improvement
• Experience with Active Directory, MS Exchange, MS Office products (2K+), Windows 7
• Participate in the daily technical support activity on mobile connectivity services
• Contribute to the evolution of operational processes, with a aim of optimizing network performances and quality of service
• Participate in the operation of the 2G / 3G / 4G core network infrastructure
• Suggest and implement improvements on the Technical Support and Operational tools
• Participate in the on-call (24/7)

In response to your job posting for specialist, technical support, I am including this letter and my resume for your review.

In my previous role, I was responsible for software support for intergrated Avaya Aura Communication solutions utilizing Communications Manager, Systems Manager, Session Manager, VoiceMail in a SIP environment.

My experience is an excellent fit for the list of requirements in this job:

• Strong interpersonal skills and thoughtful and effective communicator
• Experienced in working with Service-Now platform preferred but not necessary
• Experienced in working with Okta preferred but not necessary
• Experience of working with fire and security solutions
• Strong (systems/solutions) engineering background
• Knowledge of the latest technologies obtained by attending training and conferences
• Inquisitive, bright & creative troubleshooter
• True team player, no 9-5 mentality

I submit this application to express my sincere interest in the specialist, technical support position.

Previously, I was responsible for consultative support to management and end users directly related to general business operations, software systems, technical assistance and training to system users.

Please consider my qualifications and experience:

• Quickly listen, analyze, and diagnose customer technical issues
• Able to quickly analyze and resolve technical issues document the experience
• Requires independent analysis and judgment skills in using prior experience and knowledge of PolyVision’s products to successfully resolve standard and non-standard customer support issues
• Advanced technical proficiency of commonly used operating systems including Microsoft, Apple, and Linux
• Experience in TCP/IP and UDP protocols and communication
• Experience with A/V systems install and troubleshooting with Telepresence
• Experience in providing Linux/UNIX technical support to Customers
• Experience with Virtual Environments install and configuration

I submit this application to express my sincere interest in the specialist, technical support position.

Previously, I was responsible for consultative support to User Services Manager andend users directly related to general business operations, software systems, technical assistance and training to system users.

Please consider my experience and qualifications for this position:

• Excellent comprehension and retention
• In-depth knowledge of supporting Apple Products, MacBooksPro’s, iMacs, Mac Mini’s, etc both on and off the domain
• Understanding of various desktop operating systems such as Windows 7/8/10, OSx, iOS
• Experience in the use and support of productivity software such as Microsoft Office, including Excel, Word, Power Point & Outlook
• Experience with audio visual equipment as is relates to connecting PCs to projectors
• Solid Experience on AIDC products (Scanners, Mobile Computers, Barcode Printers, ...etc) is preferred
• Experience with wide range of operating systems incl
• Warren Rupp product knowledge

I would like to submit my application for the specialist, technical support opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for software support for integrated Avaya Aura Communication solutions utilizing Communications Manager, Systems Manager, Session Manager, Voicemail in a SIP environment.

Please consider my qualifications and experience:

• Knowledge with CRM and/or knowledge base systems
• Web and html conceptual understanding
• Tidal (Cisco Workload Automation) experience
• PGP/GPG encryption
• Knowledge with Linux and Windows operating systems
• Fundamental understanding of network topologies
• Knowledge of all standard hardware and software systems
• High level of personal and professional ethical values and integrity