Specialist, Technical Cover Letter

In response to your job posting for specialist, technical, I am including this letter and my resume for your review.

Previously, I was responsible for tier I and II levels of break/fix support for the enterprise on client's telephony systems (Indicate telephony system - Cisco, Verizon, Avaya, Nortel, Vonage etc.).

Please consider my qualifications and experience:

• Competent in the use of the Microsoft software
• Exceptional service and technical product experience
• Capable of reading electrical and mechanical engineering design drawings
• Good knowledge of microprocessors and embedded systems
• Experience with customer interactions of a technical nature – ideally in a field applications or technical support role
• Capable of working equally well as a team player or independently on set goals and objectives
• Knowledge of benchmarking methodology and best practices
• Development experience with scripting languages such as Tcl, Perl and Python

I submit this application to express my sincere interest in the specialist, technical position.

In my previous role, I was responsible for advice on the indirect / GST / VAT requirements for new billing and accounting systems in conjunction with BT Revenue Assurance teams and BT Operate and Design.

My experience is an excellent fit for the list of requirements in this job:

• Experience with Ethernet, DWDM and SDH test equipment and their use
• Experience with a variety of platforms and equipment for data transport
• Worked on Production systems
• Experience with OS, Installation, Upgrades and Patching
• Datacenter understanding
• Advanced verbal and written communication skills especially with collaborating at an Executive level
• Good understanding of ticket tracking tools
• Good understanding of ITIL framework especially for Change Management

I am excited to be applying for the position of specialist, technical. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for vIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Protocol knowledge in IP Forwarding, VLAN (802.1q), Bridging & Switching, IGMP Snooping/Proxy, DHCP, SNTP, NAT/NAPT, PPPoE, SIP, H.323
• Good exposure to TR-069, WT-257 are added advantage
• Java applications running on Windows and Linux
• PL/SQL, Unix, Python, Shell Scripting
• Does design & implementation of key modules and can develop quick working prototypes, when necessary
• Implementation of Unit Test Cases using relevant testing frameworks (NUnit)
• Translates requirements to high level design and then implementation
• Rampup and guide junior engineers and freshers in the team

I would like to submit my application for the specialist, technical opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for expert-level technical support for deployed systems, services and solutions to the Meritor IS community, global support staff and end-users as appropriate.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Proven experience of conducting solution design and development within a large scale transactional environment
• Understanding of key messaging formats used in a switching environment, NDC and ISO8385 for example
• Knowledge of mainframe languages such as REXX, JCL, Cobol and Assembler
• Databases and Mainframe applications relevant to the ATM environment
• Connex Application
• Knowledge of Payment Cards
• Knowledge of Card Schemes
• Knowledge of PCI Security Standards

I am excited to be applying for the position of specialist, technical. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for qualifying support for large-scale enterprise customers and help decide on the right solutions and how to proceed with positioning of Avaya products/services.

Please consider my qualifications and experience:

• Able to work both in teams and independent
• Knowledge and experience of operating in a development lab environment
• Geospatial Information Systems (GIS) experience
• Assist the Engineer in preparation of reports
• To maintain and control all equipment documents
• To maintain all the equipment calibration certificates for ISO purpose
• Equipment set up in production lines
• Work with HP GRE on facility issues