Technical Services Specialist Cover Letter

I am excited to be applying for the position of technical services specialist. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for phase I and Phase II training in both languages for FF, HCAMs and Oncology teams as well as ad-hoc training for new hires.

Please consider my qualifications and experience:

• Drive the global DS vision in the region for all technical support issues to be routed to CS Technical Support Team
• Provide front line response for customer post sales technical issues resolution, and case management per DS tech support policy
• Basic understanding of commonly used network protocols (TCP/IP, SMTP, SNMP)
• Demonstrate proficient experience operating a personal computer and mobile devices
• Knowledge of combustion characteristics
• Knowledge of Western European languages (Spanish, Portuguese, Italian, German or Slavic language)
• Training/experience with installation and maintenance programs for Gas Turbine & Generator sets and all related auxiliary equipment
• Good exposure on constructing large & complex services deals like SLA based Managed Services model, Outcome based models, Software as a Service (XaaS) models

I would like to submit my application for the technical services specialist opening. Please accept this letter and the attached resume.

Previously, I was responsible for support and critical information required to design AC power network, UPS and HVAC infrastructure in Network Cloud DCs and COs.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Familiarity with cataloging standards and best practices
• Knowledge of academic library technical services operations
• Experience with working in a customer service role
• Experience coordinating, supervising or reviewing the work of others
• Basic computer competencies, including Microsoft productivity applications and Web browsers
• Exemplary communication skills, both written and oral, to effectively communicate issues, concern and ideas internally and externally, to individuals and in group settings
• Strong interpersonal skills to establish and support effective working relationships among company departments, with professional and paraprofessional staff
• Highly developed organizational skills to keep information accessible and work systematically and efficiently

I submit this application to express my sincere interest in the technical services specialist position.

In the previous role, I was responsible for advanced Laser Electro-Optics technical and design integration support to scientists, engineers, and designers in support of the Optical Target Diagnostics.

Please consider my experience and qualifications for this position:

• Sound knowledge on latest technologies like Internet of Things (IoT), Smart Cities, Security
• Experience in HVAC or Hydronics industry is preferred
• Experience using Microsoft Dynamics or other CRM preferred
• Well versed with e-mail communication and some knowledge of web-based research
• Demonstrates teamwork and persistence when dealing with customers, with customer service on behalf of customers, with other departments, and with external customers
• Build productive working relationships internally and externally
• Carries out duties in compliance with established business policies and requirements of Quality Management System per ISO, FDA and other regulatory agencies
• Proficient with Oracle Order Management and Bonafide software packages (Oracle preferred)

Please consider me for the technical services specialist opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for direct phone consultation (100%) on Cardiac Rhythm Heart Failure products (implantable and external) that is accurate, thorough, timely, and tailored to the customer’s needs.

Please consider my qualifications and experience:

• Intermediate Microsoft Office skills, experience in Pro Business tools or similar billing software preferred
• Experience troubleshooting hardware, software and network connectivity issues on laptop/desktop computers (where applicable)
• Exhibit focused attention to detail for prolonged periods
• Possess a working knowledge of editing tools such as Microsoft Word, and preferably MARC editing programs
• Flexibility with multi-tasking and shifting priorities throughout the work day
• Work efficiently and keep work organized
• Proficient with end-user computer technologies
• Works collaboratively to get the work done expediently

I would like to submit my application for the technical services specialist opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for technical support to field engineers, technicians, customers and product support personnel who are responsible for diagnosing, troubleshooting, repairing and debugging complex electro/mechanical semiconductor processing equipment, and/or complex software.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• A post-secondary diploma in Engineering, Business, Facilities Management or other related disciplines
• Relevant facility management certifications or other education would be an asset
• Experience working with AutoCAD, SAP and Microsoft Office
• Computer skills including working knowledge of Microsoft Office suite of products (Outlook, Excel)
• Desktop hardware/software support (Windows and Mac OS)
• Web site management – experience with a web content management system (Wordpress, Drupal, Joomla)
• Willingness to own and drive issues, find root causes and quickly determine efficient solutions
• Familiar with cloud such as Azure AD, ADFS, SAML/OAuth, MFA