Software Support Specialist Cover Letter

I would like to submit my application for the software support specialist opening. Please accept this letter and the attached resume.

Previously, I was responsible for good knowledge of InBev's contract accounting processes, policies, procedures and internal control standards to respective parties and stakeholders;.

Please consider my experience and qualifications for this position:

• Personnel will have expertise with server and workstation hardware platforms and associated peripherals relative to the applications
• Take ownership of technical issues from initial report to final resolution
• Create internal and external support documentation
• Serve as a senior member of our front line team by answering the more difficult telephone calls and emails from our customers
• Act as an escalation resource for junior and mid-level members of the support team
• Background with Electronic Laboratory Notebook system
• Intermediate understanding of computer hardware and networking components
• Willing to travel within European Union to implementation sites

Please consider me for the software support specialist opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for back up for benefit and payroll system processing, accounting, life event updates, and carrier and HRIS data integrations.

Please consider my qualifications and experience:

• Formal technical education
• Logical and technical mind-set that can analyze problems and identify root causes
• Prior experience in an FDA regulated environment preferred
• General computer skill sets are presumed, with knowledge and expertise in utilizing advanced software applications preferred
• Flexible in approach and able to work across multiple projects concurrently
• Professional and service-oriented demeanor
• Bachelor of Science or comparable experience, preferably in an IT related field
• Strong knowledge of MS Office applications (Word, Excel, PowerPoint, Vision, and Project)

I submit this application to express my sincere interest in the software support specialist position.

In my previous role, I was responsible for payroll accounting related problem (SR) resolution support and take appropriate steps to close the case.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Programming experience including Microsoft .NET
• Knowledge of SQL as a developer
• Knowledge of Databases (either SQL Server or Oracle)
• Experience utilizing hotel or vacation rental revenue management tools preferred
• Background with Electronic Laboratory Notebook system – direct experience with “Symyx Notebook” / “Accelrys ELN” / “Biovia Workbook” is preferred
• Understands GMP and GLP processes and how they relate to laboratory documentation and ELN use
• Possess a working knowledge of relational databases
• Possess a working knowledge of document management systems

I am excited to be applying for the position of software support specialist. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for guidance to payroll staff on payroll processes as well as company policies and procedures.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Knowledge with IIS, Apache Tomcat, Microsoft SQL, VMware, and Certificate Management in a windows environment
• Knowledge of and exposure to security concepts within a database environment
• Maintain a high level of integrity as the software managed contains highly confidential information
• Highly adaptable to different technology such as a document imaging system, work order software, room and event scheduling software, mass notification software, reporting software
• Commitment to a collaborative team-oriented work environment
• Knowledge of principles and processes for providing customer services, including needs assessment, meeting quality standards for services and evaluation of customer satisfaction
• Expertise in the functional or technical aspects of ERP systems, specifically Banner or Workday
• Knowledge of Windows and Unix/Linux environments

In response to your job posting for software support specialist, I am including this letter and my resume for your review.

In the previous role, I was responsible for login and information to new hires for various accounting systems, syncing with Nexonia, and responding to payroll related questions from employees.

My experience is an excellent fit for the list of requirements in this job:

• Demonstrated teamwork skills and experience working in a team environment
• Exposure/familiarity to the following are a bonus! Salesforce, Coding, SQL, agile/Kanban processes, the mortgage & appraisal industry
• Exceptional intrapersonal skills, with a focus on listening and questioning for accurate fielding of support needs to provided amazing customer service in attitude and orientation
• Positive attitude in a fast-paced environment
• Exposure to Relational Database Management System (RDBMS) technologies such as Microsoft SQL Server
• Experience of Microsoft productivity tools such as MS Office
• Enthusiasm for learning the practical application of statistical analysis to support business issues
• Experience with virtual environments (VMWare ESX)