Software Support Analyst Cover Letter

Please consider me for the software support analyst opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for input to and maintains department documentation for processes, policies, SOPs, Problem Determination Procedures (PDPs) geared to Application Support and guidelines for system administration.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• SQL experience (running reports, queries)
• Previous experience creating user manuals, training documentation and interactive training materials for software applications
• Experience providing software support and troubleshooting for software applications
• Experience documenting issues into Pivotal system
• Investigation of identified software issues
• Develop software changes
• Communicate software changes to frontline support team members
• Assist in the implementation of internal tools

I would like to submit my application for the software support analyst opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for expertise in Design, Configuration, Testing, Validation, and Training for laboratory systems, primarily focused on LIMS and ELN.

My experience is an excellent fit for the list of requirements in this job:

• Architectural or structural programs such as AutoCAD, Revit, Solidworks, Navisworks, or Sketchup Pro
• Supporting Saas products
• SharePoint and ProjectWise
• QA in a non-gaming environment
• Able to provide technical support/troubleshooting
• MCSE, CCNA and or a CCNP certification is preferred
• Troubleshooting knowledge and experience in MS Windows Server, Windows desktop, and SQL Server environments
• Experience with technical troubleshooting on workstations and or peripheral devices is preferred

I submit this application to express my sincere interest in the software support analyst position.

Previously, I was responsible for level 1 problem determination and support for a specific Marriott application using documented procedures and available tools.

My experience is an excellent fit for the list of requirements in this job:

• Experience in APPIAN is a definite advantage
• Programming /design tools (Eclipse, Visual Studio, Photoshop, Joomla, HTML editing)
• Web / User Interface development (HTML, CSS, Java-script, Java, PHP, ASP.NET) desirable
• Desktop/ User Interface programming (.NET C# or Visual Basic) desirable
• Familiar with automated testing and tools (SpecFlow, NUnit/PUnit/JUnit, Cucumber test language)
• Progress OpenEdge 10+ development experience is an advantage
• Real passion for client support
• Microsoft MCP certification(s)

I am excited to be applying for the position of software support analyst. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for tier 2 support for the corporation via the Service Desk function, Incident Management, and Problem Management processes.

Please consider my experience and qualifications for this position:

• Troubleshoot and identify product problems for presentation to engineering or Cloud infrastructure teams for resolution or disseminate appropriate information necessary to correct configuration issues
• Uses advanced troubleshooting techniques, knowledge and/or programming skills to analyze and resolve customer issues as assigned in compliance with the standard turn-around time or project milestones
• Supports product or application with little or no assistance, while maintaining a high level of quality following all department standards
• Expert in the use of a wide range of debugging techniques
• Demonstrate problem-solving strategies and practical technical knowledge
• Familiarity with IT infrastructure and a keen interest in software and software development
• Reading/Understanding Code (preferably an OOP language such as C#)
• PDF software

In response to your job posting for software support analyst, I am including this letter and my resume for your review.

Previously, I was responsible for technical Support for OpenEdge backend products which include: configuration and support of OE RDBMS, classic AppServers, DataServers, WebSpeed, PASOE Application Servers, OE Replication, Pro2, OpenEdge Management, SQL92, OE Adapters, networking, and client server connectivity in an n-tier environment.

Please consider my experience and qualifications for this position:

• Knowledge and experience with financial industry, specifically banks and credit unions
• Firm grasp of MS Office suite and SharePoint fundamentals
• Strong Functional knowledge of Enterprise Application Support
• The analyst will demonstrate ownership of calls and become proactive in resolving all issues reported to the IT Support team within the agreed SLA’s and timescales and own such issues through to successful resolution
• Provide a high quality , professional service to clients
• CRM (Contact Management Knowledge) exposure would be asset
• Basic understanding of software development technologies and program languages
• Reporting skills are desirable