Tech Support Analyst Cover Letter

Please consider me for the tech support analyst opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for mAC support to on a variety of technical issues – examples include: desktop, laptop, mobile devices and software; network troubleshooting, in collaboration with the network infrastructure group.

My experience is an excellent fit for the list of requirements in this job:

• Strong hands on knowledge of Object Oriented Programming and C#.Net
• Strong SQL writing skills and understanding of databases (Oracle or SQL server)
• Strong knowledge on Windows Power Shell/Unix shell scripting
• Experience of working with version control tools like Stash/GIT/SVN
• Knowledge of deployment techniques like uDeploy will be an added advantage
• Experience of having worked in Support/Operations role and having done automations will be an added advantage
• Knowledge of complete technology stack and supporting Dev, Ops, Testing
• Backend technician work

In response to your job posting for tech support analyst, I am including this letter and my resume for your review.

Previously, I was responsible for remote Resolution for Server and workstation issues using SCCM, Remote Desktop and other required Enterprise Tools.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Administration of blackberry enterprise servers SCCM Knowledge
• Able to resolve issues with wireless and VPN connectivity MDM knowledge BES10 or BES12
• Able to perform hardware and software installations and troubleshooting
• SCCM administration - Deployment of Microsoft OSes and Microsoft software packages, deployment of service packs, security patches, asset collection and management AD Knowledge, Group Policies
• Active Directory administration - Creation of users, groups and group policies Desktop/Notebook Knowledge
• Break-fix of laptops and desktop computers Microsoft Exchange knowledge - Nice to have
• Troubleshoot Exchange Server integration with other vendor software packages
• Basic knowledge in IEX

I would like to submit my application for the tech support analyst opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for support services to local and remote employees with technical problems and IT issues involving desktop\laptop software, hardware or network services.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• A+ is preferred
• PC upgrade experience Windows XP to 7
• Build, deployment and support of Windows 7 OS
• Prior knowledge of digital/online payment processing and/or banking industry
• Working technical knowledge of Mac and Windows computer hardware and software
• Supports approximately 250 PC’s, including user PC’s, factory line PC’s, and generic walk-up PC’s
• Implement Windows 10 rollout for 250 machines
• Support current phone system

Please consider me for the tech support analyst opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for hands-on interactions as needed for projects or maintenance, of routine to complex desktop hardware tasks when unable to resolve through remote control tools.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Support architecting new telecom system(under guidance of telecom architect)
• Laptop and Desktop Break/Fix experience
• Apple Certified Macintosh Technician
• CompTIA A+ certified (or equivalent)
• Caper/Jamff experience
• Able to configure Casper, and deploy packaged applications in a corporate environment
• Active Directory Group Policy knowledge based on Health System standards
• Apple Certified Macintosh Technician (ACMT) or higher

I would like to submit my application for the tech support analyst opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for tier 2 remote post sales customization, installation, training and ongoing technical and operational support of software, systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities.

My experience is an excellent fit for the list of requirements in this job:

• Demonstrated expertise in configuring, installing and troubleshooting PC systems, Microsoft 7 & 10, MS office applications and Outlook, network configuration, and memory management
• Working knowledge of troubleshooting ticketing systems such as Remedy is preferred
• Technical Support Experiences
• Install hardware and provide connectivity according to Client provided standards
• Install, configure, and prepare servers for operating system loads
• Build, test, and run cables between devices, peripherals, and network demarcation points
• Maintain records for assets so that all moves, adds, deletes, and changes are properly tracked and recorded
• Assist Client Level 2 and Level 3 support teams in troubleshooting hardware/network issues