Services Team Leader Cover Letter

I am excited to be applying for the position of services team leader. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for services to consistently meet customer needs and expectations while complying with organization standards, policies, and practices.

Please consider my experience and qualifications for this position:

• To set goals and create action plans for individual team members to meet and exceed their KPIs with a particular focus on providing exceptional customer service
• To drive cultural change and continuous high performance which will ultimately create better lives for our members
• Es responsable de manejo de personal
• Responsable de aplicar el management system para el cumplimiento de objetivos de Delivery del servicio de HelpDesk
• Responsable de preparar reportes mensuales de desempeño de la operación y presentacion interna y externa
• Seguimiento de actividades contractuales del servicio de HelpDesk
• Seguimiento de backlog de HelpDesk
• Manejo de situaciones criticas y manejo de proveedor de personal

I would like to submit my application for the services team leader opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for encouragement to team members, including communicating individual and team goals, conduct team meetings to update members on best practices and continuing expectations.

Please consider my experience and qualifications for this position:

• Work closely with other team leaders within GBS HR Services and GBS Europe to ensure that overall operational objectives are met, ideas shared and lessons learnt
• Coordinate operational governance with the stakeholders on a weekly / monthly basis
• Provide accurate status reports updates, session information updates on system portal
• The provision of ‘day-to-day’ guidance, support and supervision to the ‘in region’ portfolio LCs and SLCs
• Working closely with the portfolio Account Manager (if any) and local Business Learning Teams by representing the Learning Services
• Provision of specific project-focussed work in support of the work of the wider team
• Independent judgment, problem solving, and interpersonal skills
• Exposure to an HR Service Centre or Operational environment

I submit this application to express my sincere interest in the services team leader position.

In the previous role, I was responsible for development, direction and leadership to the teams responsible for Facilities, Maintenance, Mail Operations and all other Office Services functions at the corporate office and services area locations.

My experience is an excellent fit for the list of requirements in this job:

• Escalamiento de problemas con Team Leaders, dispatchers, CTS
• Aseguramiento de la calidad del servicio de los analistas de HelpDesk
• Administración de personal
• Procesos de Incidentes, Problemas y Manejo de Cambios
• Sistemas de comunicación (PBX, enlaces, telefonia, IVR, etc)
• Deseable certificacion en ITIL
• Ingles Anvanzado
• Foco en el cliente

Please consider me for the services team leader opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for office operations and food services expertise to the site team and local business.

Please consider my qualifications and experience:

• Colaboración, comunicación y trabajo en equipo
• Full comprehension of the auditing and compliance requirements of an office
• Experience of working on a Phones Team
• Experience of maintaining relationships with internal and external clients
• Experience of planning and giving training and coaching
• Experience of planning and giving training
• Proficiency with Excel, Microsoft Word, PowerPoint
• Previous face to face or telephonic customer service experience is highly preferred

Please consider me for the services team leader opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for ongoing leadership and support to a team of both office and home based Relationship Managers, through coaching and feedback on documented goals and development plans.

Please consider my qualifications and experience:

• Deep working knowledge of operational HR activity, including cyclical processes such as salary review and performance management cycles
• Strong process and process documentation familiarity
• Strong report generation skills
• Proficient in Microsoft Suite, with particular focus on Excel
• HR Generalist experience across various HR functions
• HR policies / procedures / practices as it relates to compensation, benefits, mobility etc
• Lead a team of Resourcing Analysts, Specialists and Senior Specialists including coaching and development of the team members
• Coordinate team activities and understanding the procedures and processes for the relevant HR Service Lines, the internal GBS processes