Technical Support Team Leader Cover Letter

I would like to submit my application for the technical support team leader opening. Please accept this letter and the attached resume.

Previously, I was responsible for technical support to SailPoint customers and field personnel via multiple channels, including: telephone, email, WebEx and GoToMeeting.

Please consider my qualifications and experience:

• Advanced understanding of business improvement processes
• Strong understanding of business financials
• Strong technical and management and/or sales skills
• Excellent knowledge in Networking (OSI Model)
• Management certification (Optional)
• Should have an excellent interpersonal relationship
• Strong written and vocal communication skills
• Service team competence management 1.Work with global competence manager on knowledge distribution properly 2.Set up training plan based on competence gap, co-ordinate training resource and participants to ensure training successful 3.Build/manage the knowledge sharing process to ensure the knowledge distribution and updating in service organization

Please consider me for the technical support team leader opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for hands-on analysis and administration for: Linux, Windows Server, JBoss, Tomcat, IIS and database technologies.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience of managing or leading teams across multiple geographies
• Knowledge of and experience with Support delivery tools such as Siebel CRM, OBIEE Analytics, SalesForce.com, Oracle Financials, LiveHelpNow Chat, GoToMeeting and WebEX is an advantage
• Experience in leading and overseeing third-party service provider service delivery execution and business governance
• Experience in a related role requiring, timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully install, configure, maintain, and support Windows and/or Mac desktop operating systems and software
• Very good knowledge of Greek and English language (oral and written)
• Good knowledge of MS Office Suite (MS Excel, MS Word )
• Knowledge of ADSL, POTS and VOIP Technology
• Coaching & mentoring technical Support Technicians in resolving technical inquiries and assist in developing new business opportunities

I am excited to be applying for the position of technical support team leader. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for level (tier) 1 support for Oracle Database, where the data is stored; for interfaces with various third-party applications, such as IBM MQ and SAP Crystal Server; and for interfaces with many popular core/accounting systems at the financial institution.

Please consider my qualifications and experience:

• Usage of Windows 7 / 10 or Linux
• Financial ERP skillset
• Reporting tools, BO, BI, etc…
• Excellent teamwork skills (including distance learning)
• Strong troubleshooting skills are a requirement
• Demonstrates experience in Windows and/or Mac based software applications
• Demonstrates experience with Windows Server operating systems and Infrastructure
• ITIL foundations certification (Service Desk, Incident Management, Problem Management, and Change Management) would be helpful

I am excited to be applying for the position of technical support team leader. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for subject matter expertise with the interpretation of the Automated Response Format (ARF) data as well as XML and JSON formats.

My experience is an excellent fit for the list of requirements in this job:

• Creative thinker with extraordinary business, strategic, analytical, management and relationship management skills
• Experience with building a highly mature elite IT operation
• Experience leading globally distributed teams preferred
• Excellent written and verbal communications with proven effectiveness at the Executive level
• Passion in leading people and teams, encouraging, motivating and guiding individuals to achieve their own full potential and deliver great results
• MFL L2 Certified
• Prior Technical Support team leader experience/proven track record in a fast paced highly technical environment
• Experience in assisting to build and growing Support delivery teams

I would like to submit my application for the technical support team leader opening. Please accept this letter and the attached resume.

Previously, I was responsible for technical support via the web, chat, phone and document these interactions into the customer relationship management database.

My experience is an excellent fit for the list of requirements in this job:

• Technical diploma in Electrical Distribution and/or Industrial Control and Automation
• Great customer service skills and a service‐oriented attitude
• Strong communicator, with experience of mentoring / leading a small team
• Supervising, guiding and motivating to help colleagues work together and to ensure they are delivering good customer service
• Managing High Priority incidents that arise and ensuring that the processes are followed
• Producing Daily/Weekly/Monthly reporting based around support processes and KPIs
• Ensuring that support documentation is up to date and fit for purpose
• Experience of working alongside technical teams in an Agile and continuous delivery