Problem Management Analyst Cover Letter

I would like to submit my application for the problem management analyst opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for value added input to management by enhancing the information technology and security audit practices with focus on identification of risk and best practices.

My experience is an excellent fit for the list of requirements in this job:

• Gather trend data from various tools and reporting sources, analyze the data to identify possible trends and critical failures, develop trends and metrics reports based on the findings, and coordinate meetings and supporting presentations based on this analysis to DISA managers and Senior Managers
• Provide management insight into trends impacting DISA Network and Computing Services to identify opportunities to reduce outage time, identify reoccurring issues (problem management), reduce days to root cause determination, decrease implementation time for permanent fixes, decrease problems due to changes, improve management decision making, and allocate resources based on DISA priorities to effectively and efficiently address and remediate reoccurring or critical failures
• Provide timely, informative management analytical and trending reports on DISA Network, Computing and Applications Services to provide decision support to Agency leadership and management to improve performance and service delivery
• Knowledge of TDM and IP networks and equipment
• Knowledge of enterprise deployment strategies
• Understanding of project management methodologies and processes (Lean, Agile)
• Experience within e-commerce or financial services industry preferred
• At least ITIL V3 foundation certified

Please consider me for the problem management analyst opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for hands on and effective advisory to technology management on external consultant related actions / best practices.

My experience is an excellent fit for the list of requirements in this job:

• Background in process control or audit, process lifecycle and process change management
• Good skills in presentation, reporting, planning, analytical thinking and performance analysis
• Experience with a modern ITIL based Service Management tool such as HP Service Manager 9
• Have broad knowledge of procedures and processes with working as an Incident and/or Problem analyst / coordinator role in ITIL based IT operating environment
• Work as part of the extended User Experience Team in facilitating the processes, practices and principles necessary to delivering an exceptional customer experience
• Work with end-users, customers, stakeholders, Product Managers, and Product Owners to maintain a high-level understanding of the current and upcoming User Experience requirements for the solution/service
• Use recognized user experience (UX) methods in the creation of well-designed user experiences for the company's solutions/services
• Understanding of customer personas, and the customer journeys

I would like to submit my application for the problem management analyst opening. Please accept this letter and the attached resume.

Previously, I was responsible for direction on improvement for Vodafone Infrastructure Management practices and procedures to support the achievement of the Technology strategy;.

Please consider my experience and qualifications for this position:

• General knowledge of IT infrastructure including networks, storage networks, infrastructure, load balancing, server clustering, databases and application architecture
• ITIL V3 Intermediate Service Operations or higher certification
• Technical and business knowledge on loan syndication and commercial real estate products
• Bachelor of Mathematics or Microeconomics or TQM * Advanced Excel, E-Views , SAS, or Stata * Analytical * Self motivated * Proactive in developing econometric approaches that will advance our service desk business * Limited travel
• Excellent process design and analysis skills and aptitude
• Familiarity with Methodology-based approach (6-Sigma, PMI, PRINCE2)
• Familiarity with infrastructure and application architecture concepts
• Familiarity with ServiceNow, Quality Center or similar tools

I would like to submit my application for the problem management analyst opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for advanced guidance to individuals regarding configuration management services usage and functionality, suggested techniques, best practices, and resolution to problems involving unexpected application behavior.

Please consider my experience and qualifications for this position:

• Identify vendor’s service delivery and escalation
• Facilitation and coordination efforts during root cause identification
• Contribute to the overall improvement for the problem process to ensure alignment with future-state technologies and strategies
• Advise and provide recommendations on all Incident and Problem Management activities
• Experience with ITSM tools (ServiceNow) with strong understanding of the service management principles it supports
• Be a professional representative of the organization in technical and consumer facing meetings and conference calls
• Previous Credit Risk Management experience preferred
• Excellent analytical skills, especially pertaining to data and process analysis

I am excited to be applying for the position of problem management analyst. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for team members with guidance regarding the application of industry best practices when developing infrastructure connectivity designs.

My experience is an excellent fit for the list of requirements in this job:

• Involved in the overall strategy of increasing reach of solutions/services
• Wide-range of experience, use professional and company objectives to resolve complex issues in creative and effective ways
• Strong competence with various tools, procedures, good understanding of infrastructure, middleware, applications and latest technologies
• Capable of performing research and propose / implement industry best practices
• Knowledge of Service Now and ITIL preferred
• Experience with ITSM tools such as Service Now
• Adaptable enthusiastic quick learner
• Confident communicator with excellent organisational skills