Incident Management Analyst Cover Letter

I submit this application to express my sincere interest in the incident management analyst position.

In the previous role, I was responsible for team leadership for following established processes, procedures, ticketing, and escalation standards to ensure prompt resolution to issues.

My experience is an excellent fit for the list of requirements in this job:

• Experience in Incident Management process
• Experience with Serena Service Management system is desirable (although training will be provided)
• Experience with MS Word, Excel, Powerpoint is desirable (although training will be provided)
• Solid analytical modeling skills (models that clearly and easily communicate concepts to customers)
• Effective IT system and business function documentation skills
• Experience in application support will be an asset
• BA/BS in Engineering, Computer Science, Information Security, or Information Systems
• Threat and Incident management experience in triage, containment, escalation and mitigation

In response to your job posting for incident management analyst, I am including this letter and my resume for your review.

In my previous role, I was responsible for inputs into the development of Accenture's environmental programs by sharing best practices, emerging knowledge and technology and innovative methods.

My experience is an excellent fit for the list of requirements in this job:

• Previous experience in service management tools such as HPSM, ServiceNow
• Familiarity of monitoring tools such as AppDynamics, Splunk
• Excel and PowerPointIL - Chicago
• Cyber kill chain methodology
• Automation technologies and utilization within a Sec Ops environment
• Logging/monitoring solutions and implementations
• Apply comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects related to incident response
• Create and communicate strong reporting metrics to support the program and influence behaviors

I submit this application to express my sincere interest in the incident management analyst position.

Previously, I was responsible for technical consulting to management on electronic business transactions by conducting research in the latest technology, standards and best practices in the industry.

Please consider my experience and qualifications for this position:

• Understanding TCP/IP communications & knowledge of how common protocols and applications work at the network level in complex multi-tiered ecommerce application ecosystem
• Knowledge and experience in advanced cyber-security approaches and technologies
• Experience in managing high impact, highly visible cyber related incidents or crisis
• Advanced critical analysis and abilities in bridging technical to business communications
• Certifications including, Security+, CEH, GCIA, GCIH, CISSP or similar
• Working knowledge related to HSSEM Programs, SAP EHSM, IM and Safety Performance
• Able to prepare business cases and translate business requirements into technical/operational requirements
• Understands governance, audit, compliance and change management principles

I submit this application to express my sincere interest in the incident management analyst position.

In my previous role, I was responsible for recommendations based on experience (Case Studies), Industry Standards (e.g., ITIL) and Best Practices.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Excellent communication (verbally and written) and presentation skills
• Proven planning, organizing and prioritizing skills
• Experience in project management or leading cross-functional teams
• Advanced working knowledge of Microsoft Office tools (Excel, Word, and PowerPoint)
• Develop and maintain a process to identify indicators of insider threat activity
• Report potential insider threat activity to government
• Conduct weekly cyber security training for support staff and end-users
• Experience with Forensic investigation procedures and tools, e.g Encase Forensic

I am excited to be applying for the position of incident management analyst. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for meaningful user experiences with easy access to information, best practices, and the latest relevant industry trends.

Please consider my experience and qualifications for this position:

• Proven IT Security industry experience
• Familiarity with Incident Response case management
• Experience troubleshooting endpoint software and hardware issues
• ITIL V3 Certified (strongly preferred)
• Basic knowledge of needs analysis best practices and procedures
• Basic knowledge of requirements management methodology
• Basic knowledge of terminology, function and fundamental capabilities of common computer, software, information and communication technology devices, components, and concepts
• Basic knowledge of project management principles and methodology