Incident Coordinator Cover Letter

I would like to submit my application for the incident coordinator opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for required technical support in the installation, application & use of IT hardware, software applications to WVL staff & relevant stakeholders, Coordinate IT equipment repair, Service & Maintenance , Manage the PABX & UPS,CCTV Systems & its operations ; Support WVL Staff & its meetings/ forums with its IT requirements, IT asset management, Staff IT Training & Help Desk support as required.

Please consider my experience and qualifications for this position:

• CISSP, GCIH - GIAC Certified Incident Handler certification, or other equivalent certification
• Experience and Expertise in Information Security incident response
• A keen sense of urgency to facilitate prompt incident identification and resolution
• Additional ITIL certifications beyond ITIL Foundation
• Signal or engineering background preferred
• Preferred familiarity with train schedules, rail network, KCS claims, signal, and maintenance of way
• Preferred knowledge of train schedules and overall rail network
• Medical claims and/or customer service background preferred

Please consider me for the incident coordinator opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Open to personal growth
• An expert, and advocate for diversity & inclusion, especially in volunteer and open communities
• Someone passionate about developing, documenting and sharpening effective processes
• Someone with a strong aptitude for collaboration and building relationships internally and externally
• Inclination towards proactive - takes initiative to identify and anticipate the most appropriate actions for generating recommendations
• Building systems of respect with discretion and privacy of all involved (reporter, staff, impacted staff, victim)
• An eye for investigation - developing lightweight methods that validate, clarify and generate gaps in knowledge
• Empathetic, open and honest communicator and listener

Please consider me for the incident coordinator opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for end to end technology support including computer, applications, network and storage, and root-cause analysis etc.

Please consider my experience and qualifications for this position:

• Demonstrated success problem solving and decision making with a solid understanding of managed care principles
• Excellent verbal and written presentation skills are essential
• PC literacy with proficiency in the use of Microsoft office products
• Familiarity with ICD-9, HCPCS, and CPT4 coding and medical terminology
• Intermediate-level understanding of computer security concepts including Identity & Access Management, Network Security, Application Security, and Incident Management
• A moderate understanding of networking concepts and protocols (such as DNS, SMTP, FTP, SSL)
• Intermediate knowledge of tools and products used in day-to-day performance of job responsibilities (e.g., Sourcefire, SIEM)
• Familiar with IT Regulations, PCI/Sarbanes-Oxley/Mass Privacy laws

I submit this application to express my sincere interest in the incident coordinator position.

In my previous role, I was responsible for immediate first line response to user problems including applications, software, and hardware issues.

My experience is an excellent fit for the list of requirements in this job:

• Relevant industry certification a preferred (GCIA, GCIH, GREM, GCFA, CEH)
• Demonstrates a strong understanding of technology and business including business processes
• Excellent organizational skills communicate effectively with all levels of management
• Demonstrated skills in tailoring presentations/communications to varied audiences
• Strong knowledge of business application processes and a solid understanding of relational database technology, operating systems, or hardware
• Experience of liaising with internal and external clients and suppliers
• Experience of supporting a manager or team who travels widely and spends little time in the office
• Excellent planning abilities and attention to detail

I am excited to be applying for the position of incident coordinator. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for on-the-job training and orientation, especially with regard to computer hardware and software applications.

Please consider my experience and qualifications for this position:

• Coordination of event investigation activities necessary to gather time lines, causes and root cause information
• Providing technical assistance and awareness level training in incident investigation to line management and subcontractors
• Conducting and/or facilitating root-cause analysis and other causal analysis
• Actively participate in incident investigations, assisting in defining best practices, corrective actions and closure
• Evaluating incident reports for quality, consistency, and completeness
• Interfacing with Project Supervisors and Investigation Team Lead to finalize reports in accordance with the project ES&H procedures and to correct unsafe acts and hazardous that have been determined to be causes related to events
• Providing assistance to project and construction management in implementing and complying with project ES&H requirements and in addressing safety/health issues as they arise during project execution
• Working with construction personnel to review risk assessments, JSA/JHA’s and project specific mitigation plans, safety and health awareness training programs, and technical and regulatory reports in regards to closing corrective actions