IT Service Management Analyst Cover Letter

I submit this application to express my sincere interest in the IT service management analyst position.

In my previous role, I was responsible for support to the C&I, IT Operational areas, problem management, change and release management, communications and quality improvement activities as needed.

Please consider my experience and qualifications for this position:

• Experience with reporting toolsets
• General understanding of procurement, delivery and governance of IT services
• Experience of a complex operational environment and working with multiple Service Delivery Organizations provided by third parties
• Knowledge of the working practices and infrastructure within Data Centers, Operations Centers and Service Desks
• Experience and understanding of the medical technology industry and general business acumen
• Process oriented mind
• Initiative, accuracy, timeliness, independence and conscientiousness in action
• Understanding of ITIL IT Service Management processes

Please consider me for the IT service management analyst opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for support (Incident, Problem, Change, and Release Management) for ServiceNow platform and applications – including Training of IT staff as required.

My experience is an excellent fit for the list of requirements in this job:

• Knowledge of ITSM tools for incident management, problem management, change management, request management, release management, and other ITIL processes
• Experienced with mainframe operations including CA7 scheduling, Wintel, UNIX / LINUX, Windows, and others
• Proficient in the use of Service Now, Excel, Word, Powerpoint, and MS Project
• Understanding of process flows and maps
• ITIL v3 Foundations Certification Experience with ITSM tools
• Experience using MS Visio Competencies
• Strong business, technical, analytical, problem solving and verbal and written communication skills
• Certification in ITIL, IT infrastructure, or IT management tools (ServiceNow, BMC, HP, ) is preferred

I would like to submit my application for the IT service management analyst opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for overall support to the operations of the Change & Release Management process including operational logistics in running of the weekly ECRB meetings and process guidance to change and release management practitioners.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• General knowledge of application architecture and service delivery modelling
• Demonstrated working knowledge of Microsoft Office tools (Word, PowerPoint) and a high level of proficiency in Excel
• Knowledge of Information Technology and Operation Management and best practices focused around IT Service Management
• Knowledge of Naval Networking Environment (NNE), including ONE–Net
• Knowledge of OCONUS Enterprise Network (ONE-Net)
• ITILv3 Intermediate Certification in Service Transition or Release, Control and Validation
• ITILv2 Practitioner in Release and Control or Change, Configuration, Release Working knowledge within IT operations and/or Service Management functions
• Able to Communicate and train users on process changes

I would like to submit my application for the IT service management analyst opening. Please accept this letter and the attached resume.

Previously, I was responsible for project management and Service Request execution established with the alignment of IT Business Relationship and Business Process Managers.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Providimetrics, KPIs, reports and data to management to assist in decision making
• Ensure Change Management process, policy, procedures and training documentation is annually reviewed and updated as needed
• ITIL Practitioner or Intermediate Certification
• Experience working with other ITIL processes that interface with Change such as Request, Release, Incident & Problem Management
• Knowledge of Six Sigma/Lean and CoBiT
• Self-starter/independent worker/thinker
• Demonstrated of experience in Change/Release Management
• Familiarity with ITIL and commitment to get ITIL Foundations training within first 6 months

In response to your job posting for IT service management analyst, I am including this letter and my resume for your review.

Previously, I was responsible for technical direction for the development, engineering, interfacing, integration, and testing of specific components of software systems within ServiceNow, and SharePoint to include requirements elicitation, analysis and functional allocation, conducting systems requirements reviews, developing concepts of operation and interface standards, developing system architectures, and performing technical/non-technical assessment and management as well as end-to-end flow analysis.

Please consider my experience and qualifications for this position:

• Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management
• A passion for Service Management
• Experience with ITSM solutions such as ServiceNow, BMC Remedy, BMC FootPrints, HP Service Manager, Atlassian Jira
• Experience in design, adoption, and governance of all IT Service Management processes like Incident Management, Knowledge Management, Asset Management, Configuration Management, and Change Management
• Experience with ITSM Service Catalog, Asset and Configuration Management fundamentals and tracking
• Experience in the ServiceNow platform including administration, configuration, and development is preferred
• Great communication skills and experience communicating across executive leadership, business, and technical teams
• Experience working on a highly visible, complex, and business-critical portfolio