Patient Access Rep Cover Letter

I am excited to be applying for the position of patient access rep. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for detailed notes in the hospital information system as documentation of all contact with payers, and/or parents.

My experience is an excellent fit for the list of requirements in this job:

• Proven skills in Microsoft Office, specifically Excel and Word, Window based applications, and 10 key calculators
• Certification in medical billing, coding, or equivalent job specific certification
• Working knowledge of CPT, HCPCS, and ICD-10
• Medical assistant or LPN in this role with a minimum of 1-2 yrs clinical experience
• Proficient in keyboarding skills with accuracy
• Call Center Exposure
• Experience with medical terminology and insurance plans preferred
• Type 40 wpm and have experience with a computer database program

Please consider me for the patient access rep opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for motivational leadership and to deal effectively and compassionately with all types of patients, diverse unit staff, physicians and other departmental personnel outside agencies, third party payers and the public.

My experience is an excellent fit for the list of requirements in this job:

• Call patients in referral work queues to schedule orthopedic appointments
• Contact patients to confirm upcoming appointments
• Verbally interview patient and/or family in order to obtain registration information.Complete computer and telephone pre-registrations to maintain patient flow
• Determine the initial insurance eligibility and financial status of clients for first time appointments
• Schedule assessments and forwards completed necessary paperwork to receiving departments
• Obtains all necessary information to facilitate the assessment / admission process in a timely manner
• Complete client record in EHR
• Ensures accurate and timely communications with all parties throughout the assessment and admission process

I submit this application to express my sincere interest in the patient access rep position.

Previously, I was responsible for excellent customer service to New Ulm Medical Center patients -duties include: cashiering, handling customer complaints, coordination of workers compensation claims and general requests from patients and/or staff.

My experience is an excellent fit for the list of requirements in this job:

• Excellent communication and negotiation skills to interact with patients and guarantors to explain payment and billing policies and persuade patients to settle account balance
• Consistently provide excellent customer service to all customers—internally and externally
• Flexible to move among workstations
• Requires frequent pushing, pulling and squatting
• Flexible to move amongst hospitals and workstations
• Quality of Work – Quality of data obtained and entered is complete and accurate
• Greets patient and logs patients into electronic tracking system
• Accurately verifying and completing patient eligibility and insurance verification utilizing 3rd party sponsorship via phone and electronically which includes HDX, Navinet, Payor Sites ) in accordance with department policies and procedures

I submit this application to express my sincere interest in the patient access rep position.

In my previous role, I was responsible for information, coordinates Medical/Legal requests, and acts as a resource with regard to payers.

Please consider my experience and qualifications for this position:

• May provide directional support to patients and/or family members
• Distributes appropriate information to ancillary departments
• Provide information to the patient/representative about billing, complaint process, patient rights and visiting hours
• Refers patient to the Business Office or Financial Counselor when financial arrangements need to be made
• Checks and stocks supplies as needed
• Interviews patients or representative bedside in an Emergency Department setting to obtain necessary demographic, insurance, and emergency information
• Has working knowledge of the Hospital Switchboard to provide coverage for the Operator when necessary
• Schedule series appointments for returning patients

I submit this application to express my sincere interest in the patient access rep position.

In the previous role, I was responsible for timely feedback, counseling, and training to all new and existing Medicaid Specialists and employees of the Patient Access department to ensure that registration errors are detected and corrected during quality reviews of Epic work queues.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Coordinates with referring facilities to ensure follow up standards are met
• Updates patient appointment status
• Enter all payments into UPAY and print receipts for all monies collected
• Balance following policy at end of each day
• Reports malfunctioning equipment by ticket submission
• Enters and posts receipts into computer systems from Point of Service Collections and reconciles at the end of each day
• Manages and maintains the cash box and safe
• Aids patients with billing questions and sets up pay arrangements as appropriate