IT Service Delivery Manager Cover Letter

I would like to submit my application for the IT service delivery manager opening. Please accept this letter and the attached resume.

Previously, I was responsible for technical expertise in hardware, help desk, database, report development, EDI, phone systems and business process systems.

Please consider my qualifications and experience:

• Strong customer service focus with a commitment to continual service improvement
• Strong background in working with Microsoft platforms (server and workstation) and applications including the Office productivity suite
• Experience of working in a global professional services environment
• Legal industry experience including familiarity with business processes and systems to support them
• Knowledge of Litigation Support technologies and processes
• Experience of working in distributed virtual teams
• Service level agreement compliance assurance and reporting
• Conduct operation reviews as defined in the contract

I submit this application to express my sincere interest in the IT service delivery manager position.

In my previous role, I was responsible for firm-wide direction and support in areas of policy and planning for network administration and help desk.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Strong Microsoft Active Directory experience and Exchange administration
• Strong working knowledge with Asset Management Systems and IT Service Management Systems (ie, SCCM, AirWatch, Service Now)
• Strong working knowledge in mobile device support (ie, iOS, Android, and Windows Mobile) managing devices via a Mobile Device Management System
• Knowledge of Microsoft SharePoint Online
• BigFix, Group Policy, Microsoft Deployment Toolkit, Active Directory
• Superior customer service and client interfacing
• Broad experience within technical areas such as infrastructure, network administration, operating systems (MS Windows Linux), shell scripting
• Demonstrable experience of working in a multi-supplier service delivery environment

I am excited to be applying for the position of IT service delivery manager. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for input into the continuous and annual IT risk assessments through engagements in audits, regular stakeholder meetings, and knowledge of wider industry-wide emerging risks and regulations.

Please consider my experience and qualifications for this position:

• Prefer working technical knowledge of Avaya platforms and capabilities
• Technical knowledge of AWS, Virtual Private Clouds, Data Centers and Infrastructure architecture
• Knowledge of some Software Development and Quality Standards/Frameworks ITIL, Agile, Computer System Validation
• Experience with IT Consulting is preferred
• Familiar with application servers, web servers, database servers, storage solutions, and network
• Business effectiveness skills such as establishing roadmaps for deploying tools for maintaining optimal IT service
• Experience in the development of a broadly implemented technology stack
• System analysis and project management experience is relevant as well

I would like to submit my application for the IT service delivery manager opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for help desk support to end-users and property IT personnel in the installation, usage, and maintenance of software programs and hardware as dictated by established policy.

Please consider my qualifications and experience:

• Knowledge of Microsoft SharePoint Portal and Document Management capabilities
• Experience working with senior level executives, both internally and at the client level
• Experience managing financial sector accounts
• Experienced IT manager with a proven track record in an outsourcing environment
• Working knowledge of Service Level Agreements
• Proven track record of successful project implementations
• Self-motivated and a strong sense of ownership
• Experience managing 3rd party suppliers in an onshore/offshore delivery model

I would like to submit my application for the IT service delivery manager opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for help desk support to ensure a highly available, reliable and secure IT systems at the plant and remote locations.

My experience is an excellent fit for the list of requirements in this job:

• Experience supporting, upgrading and enhancing Lawson Payroll and HR solutions
• Experience defining, implementing and supporting Cloud-based Payroll and HR solutions
• Lead planning and execution for CSS JV Engagement
• Develop, validate and execute integrated plans, incorporating plans from technology, operations, enterprise functions and 3rd parties to ensure a single, comprehensive plan
• Provide subject matter expertise on wide range of complex technology topics – develop options and recommended solutions
• A former successful experience in manager the delivery of a team of external WebMethods & Talend developer
• Exposure to commodities trading, logistics, and finance is an advantage but not a prerequisite
• Excellent understanding of Data Integration Concepts