Helpdesk Manager Cover Letter

Helpdesk Manager Cover Letter

4.5
174 votes for Helpdesk Manager

15 Helpdesk Manager cover letter templates

What to include in a Cover Letter
1
Company Address
2
Salutation
3
Compelling Details
4
Respectful Closing

How to Write the Helpdesk Manager Cover Letter

494 Deloise Orchard
North Josephina, ID 85582
Dear Oakley Sauer,

In response to your job posting for helpdesk manager, I am including this letter and my resume for your review.

Previously, I was responsible for customer support through installing, diagnosing, repairing, maintaining, configuring, granting and upgrading systems and hardware.

Please consider my qualifications and experience:

  • Proven track record of successfully managing global AD in Azure with a global O365 tenant for a multi geo-location infrastructure with simplified OU structure to support several business units and locations
  • Knowledge of mobile device management and safeguarding company owned data
  • Proven track record of driving for results and taking initiative to affect change in business services
  • Experience in HR Service Operations, specifically in areas relating to HR Systems & Administration, HR Lifecycle Operations
  • Excellent command of English both in written and spoken
  • Continuous improvement, training and development
  • ITIL certifications are a bonus!
  • Technical understanding of healthcare and health information industry practices, experience with multiple Electronic Medical Systems, coding knowledge of ICD-10-CM/PCS, CPT-4, HCPCS and Inpatient and Outpatient Coding Guidelines

Thank you in advance for taking the time to read my cover letter and to review my resume.

Sincerely,

Max Goldner

Responsibilities for Helpdesk Manager Cover Letter

Helpdesk manager responsible for support to manage various databases like DMS (Document Management System) and PPM (Project Portfolio Management System).

Shall have demonstrated experience as an incident manager
HDI Support Center Manager or equivalent certification
Knowledge of networking and computing terminology and practical usage (including TCP/IP, DNS, DHCP, DFS, Active Directory, VLAN’s)
Knowledge of and experience in configuring and installing complete Ethernet Networks, including extensive knowledge of Switches, Firewalls, Routers, Wireless LAN and VoIP configuration (especially Cisco solutions)
Foundation level knowledge of ITIL/ITSM principals and applications to IT Services
Good Command over Excel, Powerpoint, Visio, MsProject and other day today tools
Strong knowledge of corporate desktop technologies including Microsoft Windows Operating systems, Active Directory, Jira, SCCM/MOM, AV and endpoint protection tools, Azure, O365 support, backup of endpoints, basic security, Mobile Device Management, and MAC OS
Other skills that are desirable are MS Exchange, Microsoft SCCM and, Microsoft SCOM, Microsoft Web Services

Helpdesk Manager Examples

Example #1

Example of Helpdesk Manager Cover Letter

95751 Rae Land
West Brock, CT 12295-7161
Dear Riley Bogan,

Please consider me for the helpdesk manager opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for tier 1 and tier 2 hardware and software support for local and remote users of Mac OS X, Microsoft Windows.

Please consider my experience and qualifications for this position:

  • Proficient in application of coding rules, coding guidelines, policies, processes and practices
  • Extensive knowledge of coding rules, guidelines and policies in the area of audit performed
  • Proficient in Microsoft office – Word & Excel and is technically savvy
  • B.Tech with an MBA
  • Experience in developing and leading a team to deliver key business results
  • Previous team management of at least 10 FTE’s
  • Previous experience of managing in a Contact Centre environment – desirable but not essential
  • Prior experience of helpdesk and delivering high levels of customer service

Thank you for considering me to become a member of your team.

Sincerely,

Haven Cormier

Example #2

Example of Helpdesk Manager Cover Letter

731 Michell River
Cristchester, WI 07614-0578
Dear Story Wilderman,

In response to your job posting for helpdesk manager, I am including this letter and my resume for your review.

Previously, I was responsible for support to end-users and provide pro-active monitoring of PPG's computer system through ITIL methodology best practices of Incident, Problem and Knowledge centered support.

Please consider my qualifications and experience:

  • Experience with Remedy/Help Desk Management Systems
  • Microsoft Certified Desktop Support Technician (MCDST).Security
  • Previous leadership & management skills are highly preferred
  • Moderate knowledge of product lines, technical knowledge
  • Need to have some experience in intellectual property procedures or at least a strong willingness to learn
  • Should have adequate knowledge and exposure towards HR Transformation, Setting up HR Helpdesk, Transitioning HR Helpdesk related processes
  • Strong Interpersonal & Communication Skills – Read, Write & Speak
  • Should be strong in MS Office especially with MS Excel & Power Point

Thank you in advance for reviewing my candidacy for this position.

Sincerely,

Royal Rogahn

Example #3

Example of Helpdesk Manager Cover Letter

44016 Towne Knolls
East Allinehaven, UT 43184-4003
Dear Tyler Thiel,

I would like to submit my application for the helpdesk manager opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for support based on email generated request or reports - Document troubleshooting steps and detailed description of the customers incidents and requests - Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures - String written communication skills - Previous technical support experience of 1 year in a call center environment for Windows OS, MS office, Internet explorer, Antivirus and Peripherals (Installation, operation, configuration, etc.).

Please consider my qualifications and experience:

  • Experience of Managing a team (Requirement)
  • Proficient in use of Excel (Requirement
  • GCSE in English & Maths
  • Good reporting skills and a good eye for a detail
  • Broad understanding of IT service management processes
  • Data analysis and reporting expertise
  • Work on a team independently
  • Ensure daily Schedule Adherence is managed to factor capacity

Thank you for your time and consideration.

Sincerely,

Azariah Mertz

Example #4

Example of Helpdesk Manager Cover Letter

100 Fausto Mountains
East Milissafurt, OH 23313
Dear Charlie Kerluke,

In response to your job posting for helpdesk manager, I am including this letter and my resume for your review.

In my previous role, I was responsible for project management and Business Systems Analysis duties as it pertains to the group, utilizing the Banner Bank Project Methodology guidelines and in accordance with IT Governance.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

  • Manage the frontline team of advisors who handle query management for all HR General queries for UK/India/APAC region
  • Manage the communications and Change calendar to ensure all messages are received in a timely and efficient manner by all teams and advisors
  • Keep the service line lead regularly updated of any developments/improvements relating to the performance of the team, updates received and queries from Clients
  • Keep track of leaves availed by Advisors & ensure they are updated them with HR on timely manner
  • Work with the service line lead to plan and provide support/guidance with Disciplinary & Grievances, completing documentation and scribing for interviews
  • Shaping new procedures and exchanging best practice to improve advisors and customer experience
  • Strong people assessment, management, and performance development skills
  • Proficiency in Microsoft Office products, especially Microsoft Excel and PowerPoint

Thank you for your time and consideration.

Sincerely,

Rowan Hodkiewicz

Example #5

Example of Helpdesk Manager Cover Letter

240 Walsh Trafficway
South Carla, AK 17690
Dear Tatum Hickle,

In response to your job posting for helpdesk manager, I am including this letter and my resume for your review.

In my previous role, I was responsible for direct feedback to the DSS Leadership Team on Customer experience and technical concerns and needs for escalation in preparation for future service changes.

Please consider my experience and qualifications for this position:

  • Lead the Team from front
  • Understands the importance of Data Privacy and Confidentiality and apply it at work and inculcates to the Team too
  • Experience in Workday will be an added advantage
  • Managerial experience in a large IT support company is preferred
  • Back Office Systems knowledge – Active Directory, O365, SCCM, Altiris
  • Desktop software knowledge – Microsoft and many mainstream applications, modern browsers, business intelligence tools
  • Logic and troubleshooting skills
  • Enthusiasm for technology, systems, and customer service

I really appreciate you taking the time to review my application for the position of helpdesk manager.

Sincerely,

Oakley Frami

Resume Builder

Create a Resume in Minutes with Professional Resume Templates