Frontline Leader Cover Letter

Please consider me for the frontline leader opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for leadership to special initiatives that support the strategic direction of the department and/or Call Center division.

My experience is an excellent fit for the list of requirements in this job:

• High level problem solving and communication experience with internal and external business partners
• Background in a related healthcare, medical, or pharmacy field
• Experience working with mobile platforms with specific methodologies in Agile or DevOps
• Knowledge of either insurance processing or call center operations and processes
• Proficiency in all Microsoft office applications, Outlook and instant messenger
• Experience in quality indicators/outcomes and understanding of iniatives to improve quality measures
• Prior supervisory/Leadership/Mentor experience
• Self-motivated and accountable for achieving goals and seeing projects through to resolution

I submit this application to express my sincere interest in the frontline leader position.

Previously, I was responsible for the strategic blueprint, technical direction and overall leadership for the Global Quality teams in a call center environment.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Knowledge of accreditation standards (URAC, NCQA)
• Familiarity with CMS guidelines including interpretation and application
• This role conforms to US Holidays as opposed to Puerto Rico holidays
• Quality Auditing background
• Quality management experience preferably in a managed care setting
• Working knowledge of Microsoft Office Programs, Word, PowerPoint
• Prior Medicare or managed care experience
• PTCB Certified and a Certified Pharmacy Technician

Please consider me for the frontline leader opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for leadership, management and administration of all aspects of NTD Call Center to ensure accomplishment of organizational mission and objectives.

Please consider my qualifications and experience:

• Experience leading a production based team
• Managing rebate submissions, performing store/cooler audits, creating/presenting fact based presentations & business reviews
• Hands-on and professional management training
• Competitive, fast-paced work environment
• Significant learning curve and autonomous culture
• Long-term set of growth opportunities
• Strong influence abilities and a high level of integrity
• Experience using Avaya Dialer & CGX knowledge

I am excited to be applying for the position of frontline leader. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for daily direction and communication to Call Center Specialists so that customer service calls are answered in a timely, efficient and knowledgeable manner.

Please consider my qualifications and experience:

• Ensure timely and accurate metric results are delivered to business
• Identify process improvement opportunities using audit data and applying sound quality methodologies
• Coach and develop quality staff by providing frequent feedback on all aspects of performance during one on one meetings and/or through training classes
• Verify and validate associate timekeeping data submitted each pay period
• Maintain visible presence and partnerships with operational leaders and staff
• Communicate continuously and proactively across the quality team and amongst business units supporting or collaborating
• Prior experience working in pharmacy or clinical field
• Certified Six Sigma Green Belt or Lean Sigma

I would like to submit my application for the frontline leader opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for actionable feedback to corporate office to increase business opportunities and recommends ideas to improve standards and processes.

Please consider my qualifications and experience:

• Residence in Austin, Dallas, Ft Worth, Houston, or San Antonio metropolitan areas preferred
• Strongly prefer managed care / health plan experience
• Previous experience and knowledge of instore processes – ideally in Fashion Retail Operations or Area Management
• Previous experience in leading and executing global projects and teams
• Strong customer and retail orientation
• Organisational skills, structured work approach with attention to detailStrong communication skills
• Distinct willingness to constantly learn and improve
• Strong analytical thinking, proven in analysing and consolidating figures