Service Leader Cover Letter

I submit this application to express my sincere interest in the service leader position.

Previously, I was responsible for excellent customer service with timely and accurate information and service to policyholders, lenders and agents for products and programs.

Please consider my qualifications and experience:

• Local sales contact for all major accounts within area
• A high level of numeracy and literacy, attention to detail
• London Market experience desirable
• An awareness of the Banks operating platforms would be an advantage awareness of the regulatory requirements covering money laundering and criminal activity
• A detailed knowledge of products/services available to clients will be essential combined with a strong background within financial services
• Systematic Problem Solving Understanding of Engineering Principals, Procedure Development, Experimental Design
• Technical aptitude and working knowledge of performance trending techniques
• Lead efforts to ensure customer service excellence for assigned

I submit this application to express my sincere interest in the service leader position.

In the previous role, I was responsible for innovative service solutions that meet or exceed the expectations of our customers in order to achieve the highest levels of customer satisfaction and retention.

Please consider my experience and qualifications for this position:

• Deliver on all management responsibilities for the PA service team in EMEA including
• Direct sales of PSA’s and large spare parts orders
• Develop and provide quotations to PA quotations for PSA’s and large spare parts orders
• Develop a robust follow up process to maximize the hit rate from quotes
• Experience in, and technical knowledge of Unified communication & collaboration(UCC) and Wi-Fi ( Data Centre & Cloud knowledge is an asset) technical solutions in a customer facing environment
• Demonstrated experience in project management or implementing process improvement methodologies, process audit, and quality controls
• A solid understanding of the Unified communication & collaboration (UCC) and Wi-Fi ( Data Centre & Cloud knowledge is an asset) , and a proven track record of implementing process solutions in a managed services environment
• Effectively manage and grow the service business with marketing instinct and business development skills

I would like to submit my application for the service leader opening. Please accept this letter and the attached resume.

Previously, I was responsible for service solutions that meet or exceed the expectations of our customers in order to achieve the highest levels of customer satisfaction and retention.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Strong background of T&D Industry / Service environment / Quality
• Lead the service provided to Agents, Agency Management and customers in the day-to-day operations of the General Office
• Lead the processing of Life new business in the General Office including all related accounting functions
• Lead the processing of Agent contracts and licensing functions including all related agent set up activities
• Participate in GO Management meetings including Weekly and Monthly Planning meetings, Annual Plan and Agency meetings
• Conducts training of new and established agents and their staff related to new business and agent compensation and benefits, recruiting, retention and recognition programs Agent compensation and benefit programs
• Conduct individual performance review and planning sessions with G.O
• Lead financial functions within GO operations including local expenses, Agency programs (rent, telephone, FT program, copier, marketing), Agent ledger debit programs

Please consider me for the service leader opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for system analysis and troubleshooting services on Emerson Automation Solutions products, to end user customers as well as to in-house field service and project execution staff.

Please consider my experience and qualifications for this position:

• Detailed knowledge of products, structure and systems necessary to resolve policy holder inquiries and problems
• Thrives in a fast-paced environment where projects are fluid and require quick turnaround
• Previous experience in process improvement, workflow design and operations management
• Expertise in Salesforce.com CRM and IVR technologies
• A proven record as a mentor to lower levels
• Lead big data initiative and integrate with Communication Governance process to improve communication effectiveness and drive REE and push-to-digital efforts
• Customer focus, balanced with a rational business sense
• Knowledge of Relationship Care, the Global Communications System (GCS), Review & Approve Servicing Communications (RASC) platform, and other servicing communications management capabilities

I would like to submit my application for the service leader opening. Please accept this letter and the attached resume.

Previously, I was responsible for end to end ownership and accountability for the Device services (Windows and Apple), including budget, contracts, service management and operational excellence.

Please consider my qualifications and experience:

• Ensures consistent and profitable service delivery by proactively measuring customer satisfaction and quality
• Execute the vision of success in Service
• Lead a direct service organization (15-25 Technicians) that requires focus on growth, operational excellence and personnel development
• Direct Technicians to achieve the business targets and other performance goals while maintaining a focus on the overall success of Service Operations
• Manage and control region expenditures
• Work collaboratively with the Service Back Office to achieve maximum technician efficiency world class customer satisfaction
• Reaching heights of approximately 6 feet and depths of 2 1/2 - 3 ft
• Carrying trays of food products weighing about 20 pounds for distances up to 30 feet