Engineer, Technical Support Cover Letter

I submit this application to express my sincere interest in the engineer, technical support position.

In the previous role, I was responsible for level one troubleshooting and resolution to product database issues related to Audatex and Solera software including resolving errors in the application by using SQL code, database manipulation, and database rebuilds in accordance with Service Level Standards (SLS).

My experience is an excellent fit for the list of requirements in this job:

• Basic understanding of various types of AJB and Support documentation General knowledge of various types of AJB and Support documentation
• Proficient in maintaining Support documentation and Customer Information Repository (CIR)
• Knowledge of the RTS environment including Authorization, CSM, RPM, and Settlement
• Basic understanding of Dataflow, Eventlog, Reconciliation, and PetroLane Work to resolution with consultation from Senior Analyst
• College graduate / Engineering course – Electrical Engineering and passed the board examination (preferred)
• Understands the basic information about electrical
• A passion for social media or web-based software
• Fluent English & ideally a native-level 2nd language

In response to your job posting for engineer, technical support, I am including this letter and my resume for your review.

Previously, I was responsible for database expertise to engineering teams (reviews of database migrations & queries and query & performance optimizations).

My experience is an excellent fit for the list of requirements in this job:

• Outstanding phone manner
• Able to deliver solutions to both technical and non-technical end users
• Capacity to learn quickly and adapt to changing priorities in a challenging environment
• Wireless networking background
• General knowledge of Ethernet
• General knowledge of LAN networks
• User knowledge of Windows and/or UNIX operating systems
• Fluent FRENCH is compulsory for this role

I am excited to be applying for the position of engineer, technical support. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for technical knowledge in the area of industrial automation utilizing: PLC’s SCADA SQL Database.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• CCNP / VCP / VCAP / RHCE / MCSE / VCIX will be an added advantage
• Advanced User level knowledge of the Oracle RDBMS including experience in creating and accessing Oracle databases
• Advanced User level knowledge of Windows and UNIX/Linux
• Previous Experience as a Support Professional
• Experience with Databases, Data Integration Enterprise Software, Data Warehousing products
• Application Programing Experience
• Systems Programmer or Systems Admin Experience
• Experience on iSeries (AS/400) based systems

I submit this application to express my sincere interest in the engineer, technical support position.

In the previous role, I was responsible for technical expertise to design efficient and cost effective solutions for SQL database systems.

Please consider my qualifications and experience:

• Curious, self learner
• Fluent German speaker desirable but not essential
• Understanding of virtual environments (use of HyperV and/or VMWare)
• Designing, implementing, and troubleshooting MS Lync and Skype for Business
• Bachelor in Engineering (Mechanical or Electrical) or Engineering Technology with preference in Mechanical, Refrigeration or HVAC with experience in HVAC/Refrigeration
• Experience configuring or troubleshooting SAML 2.0
• Understanding of regular expressions (Regex) and Python scripting
• Be able to isolate problems between hardware and software and provide information to appropriate development team(s)

Please consider me for the engineer, technical support opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for guidance to developers on database techniques and SQL.

Please consider my qualifications and experience:

• Or its equivalent
• Fluent in Japanese and business level English (written and spoken)
• Knowledge of how the Internet works (HTTP, SSL, and DNS)
• Strong team player who enjoys working in a fast paced team atmosphere
• Working knowledge of L2, L3 devices
• Aptitude to quickly grasp current software functionality and third party products in order to extend that functionality to meet new and evolving requirements
• General competence on mechanical design and design tools
• A productive and result-oriented approach to working