Client Technical Support Cover Letter

I am excited to be applying for the position of client technical support. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for technical advice and industry insights to the Scientific Communications team in defining, writing and completing internal studies of West technologies for generating and supporting West Technical Reports, West Technical Bulletins and commercial literature.

Please consider my qualifications and experience:

• Fluent Slovak and English language skills, Polish language skills desirable
• Graduate of Computer Science, Computer Engineering, Information Technology and related courses
• Strong understanding and experience in SQL to access data in MS SQL or Oracle
• Fintech / banking / financial services background will be an advantage
• Working knowledge of XML and related technologies such as XSLD and XPath
• Background in relational databases and experience with applications that utilize relational databases
• Knowledge of the Financial, Banking sector, specifically Payments Systems highly preferred
• Dedication to quality and high-level customer happiness

I submit this application to express my sincere interest in the client technical support position.

In the previous role, I was responsible for day to day direction and guidance of intermediate and associate level network staff members and/or network project resources.

Please consider my qualifications and experience:

• Experience with both B2B and B2C customers is preferred
• Demonstrated knowledge and skills with PC operating systems (specifically Windows 7 and Windows 10), computer hardware repair, and device connectivity (TCP/IP, network adapter configuration)
• Solid understanding of network (WAN, LAN, VPN) and telephony systems
• Working knowledge of enterprise software tools such as Lotus Notes, MS Office Outlook
• Demonstrated experience managing competing demands and working in fast-paced environment
• Demonstrated experience in all Apple products which include Macintosh, iPhones and iPads
• Experience with case management tools such as ServicePoint or Facet
• Experience in Product Support, Client Service and troubleshooting

Please consider me for the client technical support opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for industry-leading technical support for Customers in Mainland China and Taiwan using Thomson Reuters applications and products.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Ensure applications adhere to all Global Reference Data development standards
• Root Cause Analysis assistance for production support teams
• Strong and proven experience in developing server components
• Java Beans, JMS
• Good experience in using design patterns, UML, OO concepts
• Knowledge of BitBucket, MAVEN and ANT
• Extensive major incident experience for Enterprise Applications
• Excellent QUERY400 and / or SQL knowledge

I am excited to be applying for the position of client technical support. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for advice or analysis that may influence the outcome of resource allocation or disposition.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience of RPG II/III
• Experience of MQ Series
• Experience of HATS/JACADA/JWALK
• Experience of SWIFT/ Wincor / Experian / E2GEN
• Corillian / Mobiliti/ Portrait Foundation/ Teller for Signature / Nautilus / Accurate product knowledge
• ACMS/TFS knowledge and experience
• Poland – Fluent English business and IT, Russian is an advantage
• An understanding of basic helpdesk knowledge and familiarity with ITIL model and case management preferred

I submit this application to express my sincere interest in the client technical support position.

In the previous role, I was responsible for high level and in-depth technical support by phone, email and web to clients in the investment management industry.

Please consider my experience and qualifications for this position:

• Technical Skills on Unix/Linux, Websphere,J Boss, Weblogic,WebSphere
• Knowledge on Oracle,Shell Script
• Knowledge on Infrastructure configurations and multitier architecture
• EFT/Card Services knowledge highly preferred
• Be able to follow established guidelines to accomplish tasks and solve more complex problems
• Experience in working with software
• EService experience is beneficial
• Background and experience with Microsoft Internet Information Services (IIS)